Upgraded to 38.5.0 and now my email doesn't work.

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: Debbie, Unassigned)

Tracking

38 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

2 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.87 Safari/537.36

Steps to reproduce:

Clicked on notice to upgrade software.


Actual results:

Software updated, no issues reported.  Have not received emails since updating.  Can see emails on webmail.  If trying to send email get message - There was an error saving the message to Sent. Retry?.  Have lost all emails in sent folder.


Expected results:

Program should have worked without issues.

Comment 1

2 years ago
(In reply to Debbie from comment #0)
> User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML,
> like Gecko) Chrome/49.0.2623.87 Safari/537.36
> 
> Steps to reproduce:
> 
> Clicked on notice to upgrade software.
> 
> 
> Actual results:
> 
> Software updated, no issues reported.  Have not received emails since
> updating.

When this happens after updating, this is typically caused by antivirus or firewall software.
See also https://support.mozilla.org/en-US/kb/cannot-receive-messages

Do you still see the problem?
Flags: needinfo?(djackson)
Whiteboard: [closeme 2016-06-05]

Comment 2

2 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(djackson)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-06-05]
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