Closed Bug 1260175 Opened 8 years ago Closed 8 years ago

Messages not retrieved from email server.

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
38 Branch
Platform:
Unspecified
Windows 10
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: nleavell, Unassigned)

Details

(Whiteboard: [closeme 2016-06-05]) 

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.87 Safari/537.36

Steps to reproduce:

Start Thunderbird or issue the Get Messages command from the tool bar.  


Actual results:

Thunderbird appears to send our logins to the email server.  See message Connect to pop-server.nc.rr.com and then I receive "No messages to download".  There is a considerable delay between seeing the 2 messages.  Running Thunderbird 38.7.1 which was updated on 3/27/16.  Since that update no messages have been retrieved from my pop mail server (Time Warner Cable roadrunner).
I can send new messages but not retrieve them. 


Expected results:

When I logon to my email server via webmail I see that there are 5 messages waiting to download for jleavell@nc.rr.com; 6 messages for nleavell@nc.rr.com; and 8 messages for renmarint@nc.rr.com.  I expected all of these messages to be downloaded into Thunderbird.
OS: Unspecified → Windows 10
please see https://support.mozilla.org/en-US/kb/cannot-receive-messages

Do you still see the problem?
Flags: needinfo?(nleavell)
Whiteboard: [closeme 2016-06-05]
The problem has been resolved. It may have had something to do with Norton Internet Security.  After NIS was updated the problem was resolved.  Thank you.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID
Flags: needinfo?(nleavell)
You need to log in before you can comment on or make changes to this bug.