Closed
Bug 1265549
Opened 8 years ago
Closed 8 years ago
E10s & HWA Slow & Crashes Firefox on Low End Systems
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: mfunches, Unassigned)
References
Details
Crash Data
Acer Switch 10E (Touch Tablet Laptop) PROCESSOR: Z3735F@1.33GHz RAM: 2GB GRAPHICS: Intel HD Graphics Direct 3D11 BUILD ARCH: Version 10.0 - 10240 Access youtube.com and watch a couple videos Switch between Full Screen as you watch E10s is applied via pref browser.tabs.remote.force-enable;true HWA is checked Observe: Firefox Crashed Consistent: No Occurred only when E10s & HWA were enabled https://crash-stats.mozilla.com/report/index/bp-fee1468e-82e3-41b1-9e74-5e20b2160413
Reporter | ||
Updated•8 years ago
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Crash Signature: https://crash-stats.mozilla.com/report/index/bp-fee1468e-82e3-41b1-9e74-5e20b2160413
Has STR: --- → yes
tracking-e10s:
--- → ?
Reporter | ||
Updated•8 years ago
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Summary: E10 & HWA Slow & Crashes Firefox on Low End Systems → E10s & HWA Slow & Crashes Firefox on Low End Systems
Reporter | ||
Comment 1•8 years ago
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Additional errors seen Facebook [https://crash-stats.mozilla.com/report/index/bp-6478c7fd-304f-4644-8d5e-750a12160413] E10s & HWA both On, crash occurred E10s/HWA both off, play is fine E10s On HWA off play is fine E10s Off HWA on play is choppy/lags Yahoo/Movies due to Throttling [https://crash-stats.mozilla.com/report/index/bp-38cf1d84-6885-4470-980b-c97332160418] E10s & HWA both On, crash occurred E10s/HWA both off, play is fine E10s On HWA off play is fine E10s Off HWA on play is choppy/lags
Comment 2•8 years ago
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Looks like a graphics problem based on the stack.
Component: Audio/Video: Playback → Graphics
Comment 3•8 years ago
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(In reply to Michelle Funches - QA from comment #0) > Acer Switch 10E (Touch Tablet Laptop) > PROCESSOR: Z3735F@1.33GHz > RAM: 2GB > GRAPHICS: Intel HD Graphics Direct 3D11 > BUILD ARCH: Version 10.0 - 10240 > Access youtube.com and watch a couple videos > Switch between Full Screen as you watch > E10s is applied via pref browser.tabs.remote.force-enable;true > HWA is checked > Observe: Firefox Crashed > Consistent: No > Occurred only when E10s & HWA were enabled > https://crash-stats.mozilla.com/report/index/bp-fee1468e-82e3-41b1-9e74- > 5e20b2160413 accessibility is active here, and there's an a11y failure in the ipc error notes - (msgtype=0x2C0004,name=PBrowser::Msg_PDocAccessibleConstructor) Processing error: message was deserialized, but the handler returned false (indicating failure) Michelle, are you sure you had a11y forced off? Your crash reports indicate it was active.
Flags: needinfo?(mfunches)
Reporter | ||
Comment 4•8 years ago
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Confirming: I rechecked the settings i applied: browser.tabs.remote.force-enable; true HWA = checked accessibility.force_disabled; 1 ( presume it is set correct as I see 1/1 enabled by user vs. disabled by accessibility. I accessed Youtube,Facebook, and Yahoo but while I still see lagging and slow response, I have not seen a crash; The Yahoo movie trailer London has fallen is the best at displaying the slowness, it often pauses for long intervals before continuing to play however it still has not crashed.
Flags: needinfo?(mfunches)
Comment 5•8 years ago
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I've confirmed that if the crash report says Accessibility is active, it is active even when using accessibility.force_disabled. So these crashes were in fact accessibility relate.
Blocks: e10sa11y2
Comment 6•8 years ago
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(In reply to Michelle Funches - QA from comment #4) > Confirming: I rechecked the settings i applied: > browser.tabs.remote.force-enable; true > HWA = checked > accessibility.force_disabled; 1 ( presume it is set correct as I see 1/1 > enabled by user vs. disabled by accessibility. > I accessed Youtube,Facebook, and Yahoo but while I still see lagging and > slow response, I have not seen a crash; > The Yahoo movie trailer London has fallen is the best at displaying the > slowness, it often pauses for long intervals before continuing to play > however it still has not crashed. Is it possible to disable the touchscreen at the Windows or BIOS level? Ideally we'd like Firefox to not even know it's running on a touchscreen system.
Flags: needinfo?(mfunches)
Reporter | ||
Comment 7•8 years ago
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Yes, I will investigating as Tablet PC Settings and the Pen & Touch options don't allow immediate disabling.
Flags: needinfo?(mfunches)
Reporter | ||
Comment 8•8 years ago
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Disable touch in Windows; performed on Aspire Switch 10E Device Manager > Human Interface Devices > HID-compliant touch screen (Disable) Confirming: touch has no effect and Firefox startup is Multi-process = 1/1 (Enabled by default) accessibility.loadedInLastSession = false
Reporter | ||
Comment 9•8 years ago
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Youtube, Yahoo Movies, Facebook E10s & HWA enabled = all is well. The general lagging and pausing observed earlier is greatly reduced. Closing this issue WFM. Version 49.0a1 Build ID 20160426044609 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
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Description
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