1275290 - hardware acceleration causes black screen/flickering issues while browsing

Status: UNCONFIRMED

(Core :: Graphics, defect, P3)

Description

[Christian W]

Attachment: FF turning full black including menu bar

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160502172042

Steps to reproduce:

1. create new profile for firefox to exclude config/addon issues
2. start firefox with new profile
3. open new tab
4. visit: https://www.mozilla.org/de/teach/smarton/
5. open from same tab: www.snort.org

the snort website is not the only website causing the issue, but one where it happens almost every time. other situations cause the issue too, like e.g. the editing mask of wordpress 


Actual results:

In almost all cases the website is not rendered correctly, parts of the viewport or the whole viewpart are going black, or are flickering. 
sometimes, the menu bar goes black, too. 



screenshot attached, here is a video created with bandicam while reprocuding the issue
https://www.youtube.com/watch?v=LSIMJ8QnoaI


Expected results:

rendered website, no black screen or flickering

Comment 1

[Christian W]

Attachment: output from about:support

Comment 2

[Loic]

It's looks like similar to bug 1274817, same AMD GPUs.

Comment 3

[Gary [:streetwolf52]]

I can reliably get a black screen by going to http://www.gasbuddy.com/GasPriceMap?z=4 and using my mouse wheel to enlarge the map.  After doing so I get messages in the Graphics Failure Log. I've gotten the black screen for the past few versions of the AMD drivers.  Currently I'm on the latest one which is 16.6.1.

(#0) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#524) 	CP+[GFX1]: Failed to create software bitmap: Size(32,32) Code: 0x8899000c
(#525) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#526) 	CP+[GFX1]: Failed to create software bitmap: Size(32,32) Code: 0x8899000c
(#527) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#528) 	CP+[GFX1]: Failed to create software bitmap: Size(32,32) Code: 0x8899000c
(#529) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#530) 	CP+[GFX1]: Failed to create software bitmap: Size(32,32) Code: 0x8899000c
(#531) 	CP+[GFX1]: Failed to create software bitmap: Size(32,32) Code: 0x8899000c
(#532) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#533) 	CP+[GFX1]: Failed to create software bitmap: Size(32,32) Code: 0x8899000c
(#534) 	CP+[GFX1]: Failed to create software bitmap: Size(32,32) Code: 0x8899000c
(#535) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#536) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#537) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#538) 	CP+[GFX1-]: Detected rendering device reset on refresh: 4

Comment 4

[Gary [:streetwolf52]]

Where does bug 1275798 fit in with this bug?  Is it the same problem?

Comment 5

[Gary [:streetwolf52]]

Any news on this bug report?  I opened a ticket with AMD and referenced this bug.

Comment 6

[Gary [:streetwolf52]]

Service Request: {ticketno:[8200695368]}