1274817 - Content viewport randomly turns black

Status: RESOLVED DUPLICATE of bug 1275798

(Core :: Graphics, defect)

Description

[Leman Bennett [Omega]]

Attachment: allblack-screen.png

For about a solid week now, the content area turns black in Nightly when randomly surfing usually on image heavy pages. Parent process pages like about:support are not affected. This makes using Nightly practically unusable.

Failure Log looks something like this:

Failure Log
(#0) 	CP+[GFX1-]: Detected rendering device reset on refresh
(#85) 	CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(68,17)
(#86) 	CP+[GFX1]: [D2D1.1] 4CreateBitmap failure Size(140,78) Code: 0x8899000c format 1
(#87) 	CP+[GFX1]: [D2D1.1] 4CreateBitmap failure Size(140,105) Code: 0x8899000c format 1
(#88) 	CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(148,31) Code: 0x8899000c format 0
(#89) 	CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(148,31)
(#90) 	CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(148,31) Code: 0x8899000c format 0
(#91) 	CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(148,31)
(#92) 	CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(280,190) Code: 0x8899000c format 1
(#93) 	CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(280,190)
(#94) 	CP+[GFX1]: [D2D1.1] 4CreateBitmap failure Size(70,43) Code: 0x8899000c format 1
(#95) 	CP+[GFX1]: [D2D1.1] 4CreateBitmap failure Size(70,70) Code: 0x8899000c format 1
(#96) 	CP+[GFX1]: [D2D1.1] 4CreateBitmap failure Size(70,70) Code: 0x8899000c format 1
(#97) 	CP+[GFX1-]: Detected rendering device reset on refresh
(#98) 	CP+[GFX1-]: Detected rendering device reset on refresh
(#99) 	CP+[GFX1-]: Detected rendering device reset on refresh



Graphics Section:

Graphics
Features
Compositing	Direct3D 11
Asynchronous Pan/Zoom	wheel input enabled; touch input enabled
WebGL Renderer	Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding	Yes; Using D3D11 API
Direct2D	true
DirectWrite	true (10.0.10586.0)
GPU #1
Active	Yes
Description	AMD Radeon R9 200 Series
Vendor ID	0x1002
Device ID	0x6798
Driver Version	16.200.1010.1002
Driver Date	5-15-2016
Drivers	aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID	30011682
RAM	3072
GPU #2
Active	No
Description	Intel(R) HD Graphics 4000
Vendor ID	0x8086
Device ID	0x0162
Driver Version	10.18.10.4358
Driver Date	12-21-2015
Drivers	igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys ID	0000000c
RAM	Unknown
Diagnostics
ClearType Parameters	D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 100 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
AzureCanvasAccelerated	0
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
ClearType Parameters	D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 100 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]

Comment 1

[Loic]

(In reply to Leman Bennett [Omega] from comment #0)
> Description	AMD Radeon R9 200 Series

There is bug 1229375 about HWA broken with R9 series, but not sure your GPU is in the list of affected AMD GPUs.

Comment 2

[Leman Bennett [Omega]]

(In reply to Loic from comment #1)
> There is bug 1229375 about HWA broken with R9 series, but not sure your GPU
> is in the list of affected AMD GPUs.

Its a R9 280X. This wasn't an issue until very recently.

Comment 3

[Leman Bennett [Omega]]

I turned off e10s and the viewport turns black and recovers instead of staying black.

Every time this happens:
Error	Detected rendering device reset on refresh

Comment 4

[Loic]

Did you test with HWA disabled? (and e10s on/off)
https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration

Comment 5

[Jeff Muizelaar [:jrmuizel]]

Can you post an about:memory report from when this happening?

Comment 6

[Leman Bennett [Omega]]

Attachment: memory-report.json.gz

Memory Report attached.

Comment 7

[Gary [:streetwolf52]]

I'm also experiencing black screens every once in a while.  In my case every site I then go to is all black.  I have to exit and then start Fx to get back to normal.  I haven't been able to reproduce the problem at will.

Application Basics
------------------

Name: Firefox
Version: 49.0a1
Build ID: 20160527073137
Update Channel: default
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by user)
Safe Mode: false


Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) R9 390 Series Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding: Yes; Using D3D11 API
Direct2D: true
DirectWrite: true (10.0.10586.0)
GPU #1
Active: Yes
Description: AMD Radeon (TM) R9 390 Series
Vendor ID: 0x1002
Device ID: 0x67b1
Driver Version: 16.200.1013.0
Driver Date: 5-20-2016
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 00000000
RAM: 4095

Diagnostics
ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]

Comment 8

[Milan Sreckovic [:milan] (needinfo for best results)]

Very likely a duplicate of bug 1275798.