1275380 - Can not print email opened from saved .eml file

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[Jim Avera]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160511223818

Steps to reproduce:

Running on Ubuntu 16.04

1.  Open any email; More->Save as... (save the email to a .eml file)
2.  File->Open Saved Message (and pick the saved .eml file)
3.  While viewing the saved email, File->Print



Actual results:

1. A recursive thunderbird run is started on the saved .eml file
2. The printout is empty


Expected results:

The email (opened from saved .eml) should print

Comment 1

[Jim Avera]

TB 45.0 has exactly the same bug.

Comment 2

[:aceman]

What about 45.1? We fixed a similar bug 1265126.

Printing (to a pdf file) seems to work fine for me on Linux.

Comment 3

[Jim Avera]

I use Ubuntu 16.04 and the only versions I have access to are 38.x (in the normal distribution)
and whatever is in ppa:mozillateam/thunderbird-next which currently is 45.0

Would you please try to "Steps to reproduce" yourself in the later version and post whether the bug is there or not.  Thanks.

Comment 4

[:aceman]

Yes, I tried it on 45.1 and 49 and it worked fine.
After your step 3. I got the printer chooser dialog, I chose "print to file" (I think a KDE feature), chose PDF and saved the file. I displayed the pdf file and it contained the text of the message.

What do you mean by "A recursive thunderbird run is started on the saved .eml file" ?
Do you get the printer selection dialog?

Comment 5

[Jim Avera]

Attachment: screenshot showing the "recursive" attempt to start Thunderbird when printing

Comment 6

[Jim Avera]

For me (using 45.0), at step 3 (More->Print on a reloaded .eml file), the print dialog appears and simultaneously a pop-up similar to Firefox which asks "What should Thunderbird do with this file?"

=> Please see attached screenshot

This smells like an integration glitch with Firefox and/or Ubuntu.

Comment 7

[:aceman]

You click Print in the printer selection dialog and it then shows that Open test2.eml dialog?
Does it also do that if you choose the "Print to File" printer as I did?

Comment 8

[Jim Avera]

> You click Print in the printer selection dialog and it then shows that Open test2.eml dialog?
> Does it also do that if you choose the "Print to File" printer as I did?

The Open dialog appears, simultaneous with the Print dialog, when I do either
  Click "More" in the TB eindow, then "Print..."
or
  Click "File" in Ubuntu's window header, then "Print..."

(This happens only on a TB window showing a reopened .eml file, not on a message in my inbox)

Comment 9

[Jim Avera]

Sorry, didn't answer your question directly.   It makes no difference what I select in the Print dialog, the TB Open dialog appears before a printer can be selected (FWIW, I too selected 'print to file', and the resulting pdf was a blank page).

Comment 10

[Jorg K (CEST = GMT+2)]

Can you please upgrade to TB 45. TB 38 has come to the end of its life-cycle.

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to Jorg K (GMT+1) from comment #10)
> Can you please upgrade to TB 45. TB 38 has come to the end of its life-cycle.

Comment 12

[:aceman]

It seems to me Jim already is on 45 (comment 1 and comment 6). It's not that the printing is not working, but some additional download dialog is appearing.

Comment 13

[Wayne Mery (:wsmwk)]

Jim, does this work for you in version 52?

Comment 14

[Jim Avera]

Yes.  The bug is gone in 54.0b2

Thanks to the anonymous fixer