Closed Bug 1275562 Opened 8 years ago Closed 8 years ago

[Widevine] Netflix - M7353 error is received when trying to play any video

Categories

(Core :: Audio/Video: Playback, defect, P1)

Product:
Core
Component:
Audio/Video: Playback
Type:
defect

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1277783
Tracking Flags:
Tracking Status
firefox46 --- unaffected
firefox47 --- unaffected
firefox48 --- unaffected
firefox49 --- fix-optional

People

(Reporter: sbadau, Assigned: cpearce)

Details

(Keywords: regression) 

Marking this bug as only affecting Nightly 49. As Simona notes, Aurora 48 and Beta 47 are unaffected because they are using the old Widevine CDM version.
Assignee: nobody → cpearce
status-firefox46: --- → unaffected
status-firefox47: --- → unaffected
status-firefox48: --- → unaffected
Keywords: regression
Priority: -- → P1
[Affected versions]:
Nightly 49.0a1
Widevine CDM 1.4.8.893

[Affected platforms]:
Windows - all
Mac OS X - all

[Steps to reproduce]:
1. Launch the latest Nightly 49.0a1
2. Install the User Agent Switcher add-on and set Google Chrome as a Desktop Browser
https://addons.mozilla.org/en-US/firefox/addon/user-agent-switcher-firefox/?src=ss
3. Log into Netflix
4. Start playing any video 

[Expected result]:
The video should play properly.

[Actual result]:
The video does not start, Error Code: M7353 is displayed.

[Regression range]:
-

[Additional notes]:
- Not reproducible on the latest Aurora 48.0a2 and Firefox 47.b8 with Widevine CDM 1.4.8.866.
Widevine error M7353 is the same as Adobe error F7353: we have buffered media and a license but the media element failed to play within a 10 second window. Since this problem only affects Nightly 49 with the new CDM version, this is probably a crash or bug in the new CDM.
This Netflix error looks like a duplicate of bug 1277783.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → DUPLICATE
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