Mozilla Guest user experience in MTV2

RESOLVED INCOMPLETE

Status

RESOLVED INCOMPLETE
3 years ago
3 years ago

People

(Reporter: gcanavaggio, Assigned: dcurado)

Tracking

Details

(Reporter)

Description

3 years ago
16:14 <ekr> hi folks, Mozilla Guest seems to be pretty sketchy in MTV2
BSSID: 3c:8a:b0:47:87:c6
Channel: 44
MTV2, desk #2023
"sketchy" here means "more or less non-functional"
(Assignee)

Comment 2

3 years ago
Can you tell us the ID of the access point(s) in that area?

Thanks,
Dave
Assignee: network-operations → dcurado
Status: NEW → ASSIGNED
Flags: needinfo?(gcanavaggio)
(Reporter)

Comment 3

3 years ago
Dave - The BSSID is 3c:8a:b0:47:87:c6. Does that help?
Flags: needinfo?(gcanavaggio)
(Assignee)

Comment 4

3 years ago
Sorry, it doesn't.
There is probably an area of the facility where guest wifi is not working well.
The fix is to look at the access point in that area, and note its ID number.
It should be labelled.
Once we know that ID number, we just reboot the access point.

Background: our wifi hardware is not so great.  We finally have budget to replace it, and we've
started that process.  So hopefully our wifi will be skads better, and soon.
Flags: needinfo?(gcanavaggio)
(Reporter)

Comment 5

3 years ago
I'm sorry the BSSID does not help you. Is it better asking for the ID number on the label of the WAP itself rather than the BSSID? If this is the case the mana page https://mana.mozilla.org/wiki/display/SD/Reporting+An+Issue+With+Wireless may need updating. As for the present case, I'm not there is a way to ask Eric to provide us with the information you need.
Flags: needinfo?(gcanavaggio)
(Assignee)

Comment 6

3 years ago
The instructions you are reading are for when a particular one person has trouble with wifi.

I took your report to mean that all people using the guest wifi were having "sketchy" connectivity.

Perhaps I should ask:  is the problem with one particular user using the guest wifi, or any users using the guest wifi.  If it is the latter, is it in a specific area of MTV2?  If so, that probably indicates a wifi access point which needs to be rebooted.  If so, please tell me the ID of the access point (the AP should be labelled in some manner) and I will reboot it for you.
If, on the other hand, this is a problem with just one user, then please let me know that.

Thanks.
(Assignee)

Comment 7

3 years ago
Closing due to inactivity. 
Please re-open if needs be.
Thanks.
Status: ASSIGNED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INCOMPLETE
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