1281052 - Original HTML doesn't display images

Status: RESOLVED INVALID

(Thunderbird :: Mail Window Front End, defect)

Description

[John Earwood]

Attachment: HTML frames.JPG

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
Build ID: 20160604131506

Steps to reproduce:

Discussed options on T-bird forum. Tried several things, including disabling "remote images", with no change in the email message display.


Actual results:

HTML messages still display empty frames, some with labels, instead of HTML images. Text may be HTML in some cases.


Expected results:

Empty boxes in messages should be replaced by images

Comment 1

[Jorg K (CEST = GMT+2)]

Please attach the message to the bug.

In fact, you should not *dis*able remote images, you should *en*able remote images. What you are seeing is that embedded remote images are not shown because they got disabled. Disabling all remote images is the default behaviour, so if you want to see them, you need to enable them.

Comment 2

[rsx11m]

You should see a "remote content" bar in this case, but it may be hidden by the "thinks it is junk" bar. If you dismiss the "junk" bar, does the "remote" bar show up?

Comment 3

[John Earwood]

When I click the X on the junk bar, nothing is hidden behind it. I don't see any way to enable or disable remote content. Anyway, I assume that most of the images are embedded. But something is blocking display of images, even though the the text is HTML

Comment 4

[John Earwood]

I ran the Bug Console on a typical email with empty boxes, and the item below occurred about 8 times. Could << table >> refer to the image boxes? 

Timestamp: 6/22/2016 7:16:26 PM
Warning: Unknown property 'mso-table-rspace'.  Declaration dropped.
Source File: about:blank
Line: 9, Column: 76
Source Code:
  table td {border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;}

Comment 5

[Jorg K (CEST = GMT+2)]

As I said in comment #1: Please attach a message that doesn't display properly to the bug. Save the message as .eml by dragging it onto the desktop or another folder or use "File > Save As". Then attach the .eml file to the bug.

Comment 6

[John Earwood]

Attachment: HTML file saved as.eml.eml

I saved an HTML file to the desktop, then added the .eml extension. When I open that file in Thunderbird, it displays the images. So why doesn't T'bird display the images when originally downloaded? 

Does it have something to do with the Junk Mail designation? T'bird thinks everything that's not in my Address Book is Junk. Can I turn off the Junk Mail filter? My email provider already screens out most Spam. So I can decide for myself if items in T'bird are Junk.

Comment 7

[Jorg K (CEST = GMT+2)]

I imported the message. It's a message from Amazon with lots of embedded images. I see the images since I have remote content from Amazon whitelisted (since I buy there, too). You are correct, if I mark the message as SPAM, the messages is displayed as "simple HTML" and the images disappear, see:
http://kb.mozillazine.org/Images_in_messages_do_not_appear

The option "When displaying HTML messages marked as junk, sanitize the HTML" is not in the UI any more, but there is a preference "mail.spam.display.sanitize" you can change in the config editor.

Yes, you can turn off the Junk filter in your account settings:
Tools > Account Settings, Junk Settings.
I personally have all junk processing in TB turned off since my provider does a good job at filtering it for me.