1283892 - Crash in igdumd64.dll@0xd0880

Status: RESOLVED FIXED

(Core :: Audio/Video: Playback, defect, P1)

Description

[Andrew McCreight [:mccr8]]

This bug was filed from the Socorro interface and is 
report bp-18dd83e2-79ce-4df8-a3bd-7d9f82160630.
=============================================================

Similar to bug 1271525, except the version of the driver is 8.15.10.2104. This looks like it is only affecting one or two users, despite the number of crashes, so I don't know if this is worth blocklisting or not.

Comment 1

[Andrew McCreight [:mccr8]]

There were about 9 crashes on Nightly, from the same install time, like this:
https://crash-stats.mozilla.com/report/index/fe2ee080-7ab2-4e0a-a9db-e282e2160630

Comment 2

[Andrew McCreight [:mccr8]]

Chris, maybe you have some thoughts on blocklisting this driver, too?

Comment 3

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

Attachment: Bug 1283892 - Disable D3D9 for igdumd64.dll 8.15.10.2119/2104/2102 -

Review commit: https://reviewboard.mozilla.org/r/62230/diff/#index_header
See other reviews: https://reviewboard.mozilla.org/r/62230/

Comment 4

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

Comment on attachment 8767842 [details]
Bug 1283892 - Disable D3D9 for igdumd64.dll 8.15.10.2119/2104/2102 -

Review request updated; see interdiff: https://reviewboard.mozilla.org/r/62230/diff/1-2/

Comment 5

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Comment on attachment 8767842 [details]
Bug 1283892 - Disable D3D9 for igdumd64.dll 8.15.10.2119/2104/2102 -

https://reviewboard.mozilla.org/r/62230/#review59234

Comment 6

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/73b5c6604495
Disable D3D9 for igdumd64.dll 8.15.10.2119/2104/2102 - r=kentuckyfriedtakahe

Comment 7

[Gregory Szorc [:gps]]

https://hg.mozilla.org/mozilla-central/rev/73b5c6604495

Comment 8

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

Reminder to request uplift.

Comment 9

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

Looking at the reports, this crash hasn't happened on 48 & 49 since 2016-07-12, so I don't think the patch needs to be uplifted.

In fact, I'd be even be tempted to remove this blacklisting, to see if this particular issue was fixed by something else.
Keeping NI:me to come back to this.

Comment 10

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

Let's wait for silver-bullet bug 1284672, after which we could hopefully remove lots of these blacklistings.

Comment 11

[Chris Pearce [:cpearce (Not reading bugmail)]]

Clearing ni, since Gerald helpfully handled this.

Comment 12

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'igdumd64.dll@0xd0880':
 - nightly (version 50): 26 crashes from 2016-06-06.
 - aurora  (version 49): 2 crashes from 2016-06-07.
 - beta    (version 48): 4 crashes from 2016-06-06.
 - release (version 47): 28 crashes from 2016-05-31.
 - esr     (version 45): 1 crash from 2016-04-07.

Crash volume on the last weeks:
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       0       0       0      16       9       0       0
 - aurora        0       0       0       0       2       0       0
 - beta          0       0       1       0       1       0       0
 - release       0       1       2       2       4       7       8
 - esr           0       0       0       0       0       0       0

Affected platform: Windows