This bug was filed from the Socorro interface and is report bp-d8040878-e501-486a-b312-4ecf52160711. ============================================================= End-user reported she was attaching documents to an email when Thunderbird crash occurred. After restarting Thunderbird, email was available in Draft with the two attachments.
What happens if the user turns off dropbox?? Found in https://crash-stats.mozilla.com/report/index/d8040878-e501-486a-b312-4ecf52160711#modules Ø DropboxExt.34.dll 188.8.131.52 6C97524677FC484A8797E562568F5D421 dropbox_shell_ext.pdb Wpc.dll 184.108.40.206 58C99D979ADA4CD795F8740CE23C2E1F2 Wpc.pdb xmllite.dll 1.3.1001.0 2A7A661DFDDA4DB98ACC43DC56705DFC2 XmlLite.pdb usp10.dll 1.626.7601.19054 7B61100BF4BD4A1AA3F90DC9ED55237B1 usp10.pdb (In reply to Richard Leger from comment #0) > This bug was filed from the Socorro interface and is > report bp-d8040878-e501-486a-b312-4ecf52160711. > ============================================================= > > End-user reported she was attaching documents to an email when Thunderbird > crash occurred. After restarting Thunderbird, email was available in Draft > with the two attachments. 0 xul.dll nsJSContext::cycleCollection::Trace(void*, TraceCallbacks const&, void*) dom/base/nsJSEnvironment.cpp:695 1 xul.dll `anonymous namespace'::SyncRunnable5<nsIStreamListener, nsIRequest*, nsISupports*, nsIInputStream*, unsigned __int64, unsigned int>::Run() c:/builds/moz2_slave/tb-rel-c-esr45-w32_bld-0000000/build/mailnews/imap/src/nsSyncRunnableHelpers.cpp:250 2 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:972 3 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/glue/nsThreadUtils.cpp:297 4 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:227 5 xul.dll doContent parser/expat/lib/xmlparse.c:2546 6 xul.dll MatchesBrands toolkit/components/mediasniffer/nsMediaSniffer.cpp:58 7 networkexplorer.dll SHCreateDefaultExtractIcon
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: Crash in nsJSContext::cycleCollection::Trace → Crash in nsJSContext::cycleCollection::Trace while attaching documents to an email
ALso, the crash rate for this signature is virtually zero. So if the cause is not found to be dropbox, then I would look to the list of open bug reports about crashes and attachments https://mzl.la/29S8XJS
Thanks for your support. I can now see in the crash report online the red icon (Ø) in the module tab as you pointed out. I was not aware of this tab nor that the report would highlight issue in such way, it is good to know. Following your recommendation end-user has now removed Dropbox application from the computer, hopefully that will sort the issue, I am fairly confident it will. If crash occurs again, I'll have a look at the resource you pointed out. Thanks again for your help much appreciated.
(In reply to Richard Leger from comment #3) > ... > Following your recommendation end-user has now removed Dropbox application > from the computer, Good results?
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INVALID
Status: RESOLVED → VERIFIED
Summary: Crash in nsJSContext::cycleCollection::Trace while attaching documents to an email → Crash in nsJSContext::cycleCollection::Trace while attaching documents to an email - caused by dropbox
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