1290689 - Crash in shutdownhang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjectsEx | CCliModalLoop::BlockFn with McAfee addon

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Wayne Mery (:wsmwk)]

#7 crash and #27 crash respectively for TB45.2.0. spot checks all have McAffee addon installed, msktbird

Windows 10
shutdownhang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjectsEx | CCliModalLoop::BlockFn
bp-67dcb3da-7557-412d-9e24-226e82160729

Windows 7
shutdownhang | WaitForMultipleObjectsEx | CCliModalLoop::BlockFn
bp-e88f6e44-5540-401c-8646-129062160729 

Unclear if there is a Windows 8 crash - didn't find one with WaitForMultipleObjectsEx in signature

Comment 1

[Wayne Mery (:wsmwk)]

https://support.mozilla.org/en-US/questions/1131167

Comment 2

[Wayne Mery (:wsmwk)]

also a less frequent crash signatures of shutdownhang | CCliModalLoop::BlockFn
courtesy of https://crash-analysis.mozilla.com/crash_analysis/20160831/20160831_Thunderbird_45.2.0-interesting-addons.txt

There is also 
- "unresponsive script mail-msktbird_3.js - TB hangs" described at https://support.mozilla.org/en-US/questions/1131590
- "Thunderbird hangs on chrome script after Win 10 update (McAfee addon)" https://support.mozilla.org/en-US/questions/1134634
- "Thunderbird frozen; cannot use any commands. Crashes soon after startup [@ shutdownhang | WaitForMultipleObjectsEx | CCliModalLoop::BlockFn ] McAfee installed" https://support.mozilla.org/en-US/questions/1131167  mentioned in comment 1

Comment 3

[Wayne Mery (:wsmwk)]

45.3.0 user...
[@ shutdownhang | MsgWaitForMultipleObjectsEx | CCliModalLoop::BlockFn ] bp-18ef256d-b5ae-416d-9c5c-35be22160820
[@ shutdownhang | kernelbase.dll@0xba529 ] bp-66139a5f-c2d7-447b-9561-6d8df2160917
respectively...
#35 crash for TB45.3.0
#20 crash for TB45.3.0

Comment 4

[Vincent (caméléon)]

I have just found this report on french forums about unresponsive script: https://forums.mozfr.org/viewtopic.php?f=4&t=130299&hilit=mcafee

"Script : chrome://msktbird/content/mail-msktbird_3.js:566"

Comment 5

[Wayne Mery (:wsmwk)]

shutdownhang | ntdll.dll@0x6e1bc  another signature variation 
bp-a00a7f4d-afbc-4d34-bea5-d4b9c2160928

Comment 6

[Wayne Mery (:wsmwk)]

shutdownhang | ntdll.dll@0x6e2cc bp-b6d17a67-2d90-4ab3-aa6d-23f782161112  #18 crash  (in a sample of 25 crashes, 21 have mcafee installed)
shutdownhang | kernelbase.dll@0xd1a5f bp-7659ff93-89aa-4d13-954d-6f52d2161020
shutdownhang | kernelbase.dll@0xd1a5f bp-36b2dbd5-4bd2-4df6-ab0f-9c8ba2161025 "Incompatible with McAfee anti-Spam program"

Comment 7

[Wayne Mery (:wsmwk)]

removing some signatures that currently have no reports in crash-stats

[@ shutdownhang | kernelbase.dll@0xba529 ]
[@ shutdownhang | ntdll.dll@0x6e1bc ]
[@ shutdownhang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjectsEx | CCliModalLoop::BlockFn ]
[@ shutdownhang | WaitForMultipleObjectsEx | CCliModalLoop::BlockFn ]
[@ shutdownhang | ntdll.dll@0x6e2cc ]
[@ shutdownhang | kernelbase.dll@0xd1a5f ]

Comment 8

[Wayne Mery (:wsmwk)]

@ shutdownhang | kernelbase.dll@0xd1a5f also currently has no crashes

smallish crash rates from 
[@ shutdownhang | CleanupPerAppKey | MsgWaitForMultipleObjectsEx | CCliModalLoop::BlockFn ]
[@ shutdownhang | BaseGetNamedObjectDirectory | CCliModalLoop::BlockFn ]
of which at least 50% have McAfee installed, and modules such as mfevtp.dll
of the remaining, several appear to involve proxy

Comment 9

[Wayne Mery (:wsmwk)]

McAfee shipped an update of the addon, bumping from version 2 to version v3.  Crashing is reduced, but unfortunately not gone. Crash range is #80 for TB52.2.1

Most, if not all crashes are with McAfee Anti-spam addon v3 installed https://crash-stats.mozilla.com/signature/?product=Thunderbird&signature=shutdownhang%20%7C%20MsgWaitForMultipleObjectsEx%20%7C%20CCliModalLoop%3A%3ABlockFn&date=%3E%3D2017-07-21T23%3A41%3A00.000Z&date=%3C2017-07-28T23%3A41%3A00.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&_sort=-date&page=1#reports

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk) from comment #0)
> #7 crash and #27 crash respectively for TB45.2.0. spot checks all have
> McAffee addon installed, msktbird

In recent months is no longer true for Thunderbird.  And only a modest percentage of the crashes have McAfee installed.  

On the other hand, Firefox crashes have gone up