1291418 - Analyze sync activity of user's who have reset their password

Status: RESOLVED WONTFIX

(Cloud Services Graveyard :: Server: Sync, defect, P3)

Description

[Danny Coates [:dcoates]]

We believe users who reset their password, especially single device users, may have a bad experience. We don't know how this affects their sync usage.

Before we decide what a good metric to track is, it will be helpful to look at the data in a more raw form to see what patterns and relationships there are. From there hopefully we can identify a metric that we can strive to improve.

Questions to answer:

- what's the difference in activity before and after a reset?
  - days of usage
  - amount of data synced
  - number of active devices
- are there different patterns in those numbers between single and multi-device users?
- what do good and bad reset experiences look like in the data?

Method:

- Gather all the device_activity for 1 week prior and after a reset for a set of users.
- Divide users into single and multi device groups (before reset)
- Identify obvious cases of bad and good experiences
- Compare data of each user from those cases
- Identify criteria an bounds for tracking metric(s)

Comment 2

[David Durst [:ddurst]]

Transferring to internal issue tracking and closing this.