we have a new newsgroup defined: https://groups.google.com/forum/#!forum/mozilla.community.platform-ops a few people who use thunderbird have mentioned they cannot see any of the messages on there, but going through a web browser it is possible to see them on the google newsgroup interface linked above.
This is not a problem with Thunderbird but most likely with the gateway. So moving bug back into infrastructure and operations. :vinh can you please have a look at it and why it doesn't work with the newsgroup but mailing lists? Thanks.
Is this issue happening with other newsgroups and Thunderbird? Or it's isolated to just mozilla.community.platforms-ops?
according to :whimboo this is only an issue with this newsgroup on Thunderbird.
That's correct. I can perfectly see messages for any other subscribed newsgroup like dev.platform etc.
Created attachment 8791355 [details] Screen Shot 2016-09-14 at 12.39.22 PM.png :whimboo - Attached is a screenshot of my Thunderbird. The mozilla.community.platforms-ops shows up for me.
Oh wait...I only see my post but not the other 3 existing ones. Is that what everyone is experiencing?
Oh, now I see your messages. But yes, I do not get all the older ones.
I've contacted giganews about the issue. Waiting for them to get back to me.
Hello, Our engineering team has identified the cause of the issue you are experiencing and are currently working to resolve this matter. I do not have an ETA as to when the matter will be resolved, but, once they have resolved the matter, we will reach out to you to let you know. Thank you for your continued patience. Samuel Giganews Support Team Lead
The issue has been fixed by giganews. I can see all of the posts on Thunderbird. Please confirm.
adding NI for validation. I also see all the posts in Thunderbird.
I don't have thunderbird, I will let :whimboo verify.
The earliest message which I can see is from Aug 24th. So I unsubscribed from the list, and subscribed again. Now I can see all the messages. I think that fixes it. Thanks a lot!