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Duo Push "remember device" never remembers the device

RESOLVED FIXED

Status

Infrastructure & Operations
Multi-Factor Authentication
RESOLVED FIXED
2 years ago
5 months ago

People

(Reporter: jimm, Unassigned)

Tracking

Details

Attachments

(1 attachment)

(Reporter)

Description

2 years ago
Created attachment 8784358 [details]
remember device.jpg

Attached is a screenshot of a Duo Push notification I get every two weeks or so on my main workstation. I assume the "Remember device" option implies I should not be prompted for a passcode regularly, but it doesn't seem to help. This is an annoyance since when prompted I have to grab my phone, launch the Duo app and punch the code in.

Updated

2 years ago
Flags: needinfo?(jdow)

Comment 1

2 years ago
The "remember device" checkbox refers to the workstation you are using to access Okta. If you don't check it, you'll be asked for MFA/Duo every time the Okta session expires (currently 12 hours). If you do check the box, it should not prompt you again for 7 days. We have some changes planned to extend these times and are working on rolling out the updated Duo UI for Okta, but it's currently low priority.
Flags: needinfo?(jdow)
We no longer use okta, the current checkbox is from Duo and respected, ie this is fixed
Status: NEW → RESOLVED
Last Resolved: 5 months ago
QA Contact: jbryner
Resolution: --- → FIXED
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