1301206 - failed cache module on mozdefes8.private.scl3.mozilla.com

Status: RESOLVED FIXED

(Infrastructure & Operations :: DCOps, task)

Description

[Van Le [:van]]

Controller Status	 OK
Serial Number	PDNLH0BRH8R0A8
Model	HP Smart Array P440ar Controller
Firmware Version	2.14
Controller Type	 HP Smart Array
Cache Module Status	 Failed    <~~~~~~~FAILED!
Cache Module Serial Number	PDNLH0BRH8R0A8
Cache Module Memory	2097152 KB
Encryption Status	 Not Enabled
Encryption ASIC Status	 OK
Encryption Critical Security Parameter NVRAM Status	 OK

Comment 1

[Van Le [:van]]

:michal` the cache module is embedded on the controller so we'll need to swap out the controller. do you want to hold off on rebuilding this host until the controller swap just in case there is a serious issue with the current controller? they weren't able to tell me the reason why your RAID 1 got wiped when 1 drive failed and the cache module died.

Comment 2

[Michal Purzynski [:michal`] (use NEEDINFO)]

I'm holding on and waiting for the cache module to be replaced.

Comment 3

[Van Le [:van]]

replaced cache module but im still seeing an error. looks like there might be a faulty battery or cabling since we've never touched either.

error message:

856 The cache for SmartArray P440ar in Embedded Slot is disabled due to a cable error from the Smart Storage Battery.

will contact HP for a solution.

Comment 4

[Van Le [:van]]

new case is 5311745087. they were going to send another cache controller but ive asked them to send a replacement battery instead since we've just replaced the controller. will update once i receive the RMA. 

the host should be good to build now since we're only replacing the battery.

Comment 5

[Van Le [:van]]

battery came in and has been replaced. everything looks good via iLO and the controller BIOS/status. please let me know if any issues persist.