1306169 - Microsoft outlook webapp fail to pop up attachment dialog in firefox v49

Status: RESOLVED DUPLICATE of bug 981796

(Firefox :: Untriaged, defect)

Description

[micccmic]

Attachment: the popup i'm expecting

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160823121617

Steps to reproduce:

Login outlook webapp
Create new email
Try to attach a file (by clicking on the clip icon)


Actual results:

No popup


Expected results:

Another popup will show, which allows users to attach file.
(It works in 48.0.2)

Comment 1

[Tooru Fujisawa [:arai]]

Do you see any error message logged to Web Console when you click the clip icon?

Comment 2

[micccmic]

No error message.  Nothing happened.
Thanks!

Comment 3

[micccmic]

(In reply to Tooru Fujisawa [:arai] from comment #1)
> Do you see any error message logged to Web Console when you click the clip
> icon?

No error message.  Nothing happened.
Thanks!

Comment 4

[Tooru Fujisawa [:arai]]

Thanks :)

Since the website is not publicly available (right?), it would be hard to reproduce and investigate the issue on other place.

Can you test the following things?

  * does the issue happen on safe mode? [1]
  * does the issue happen on newly created clean profile? [2]
  * does the issue happen on Firefox Nightly? [3]

Then, if the issue happens on all configuration, it could be a regression in Firefox itself.
In that case, can you find out which change introduced the issue, by mozregression? [4]
if you have any question, feel free to ask here.

[1] https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
[2] https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
[3] https://nightly.mozilla.org/
[4] http://mozilla.github.io/mozregression/

Comment 5

[micccmic]

(In reply to Tooru Fujisawa [:arai] from comment #4)
> Thanks :)
> 
> Since the website is not publicly available (right?), it would be hard to
> reproduce and investigate the issue on other place.
> 
> Can you test the following things?
> 
>   * does the issue happen on safe mode? [1]
>   * does the issue happen on newly created clean profile? [2]
>   * does the issue happen on Firefox Nightly? [3]
> 
> Then, if the issue happens on all configuration, it could be a regression in
> Firefox itself.
> In that case, can you find out which change introduced the issue, by
> mozregression? [4]
> if you have any question, feel free to ask here.
> 
> [1]
> https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-
> mode
> [2]
> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles
> [3] https://nightly.mozilla.org/
> [4] http://mozilla.github.io/mozregression/

[1] yes
[2] yes
[3] yes
[4] no chance to tested it out now as i'm tied up with my office work....
may try it out later.
all i can tell is, the popup works on 48.0.2 but not 49.0.1.

i will fallback now......

Comment 6

[[:philipp]]

i'm confirming this bug based on a couple of similar user reports on sumo:
https://support.mozilla.org/en-US/questions/firefox?tagged=bug1306169&show=all

Comment 7

[Mike Taylor [:miketaylr]]

This is expected behavior because showModalDialog doesn't work w/ e10s on. Microsoft's recommended workaround is to use IE (or to updgrade Outlook). This doesn't work in Edge or Chrome either, FWIW.