1307156 - Thunderbird regularly hangs briefly with "not responding" when deleting email messages from inbox, if "Allow Windows to search messages" is enabled

Status: RESOLVED DUPLICATE of bug 1249056

(Thunderbird :: Untriaged, defect)

Description

[Greg]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36

Steps to reproduce:

I bought a new laptop and migrated my mailbox to the new computer running the latest update to Windows 10. 

All of the mail is here, but now when deleting messages the user agent will hang from time to time. There does not appear to be a specific pattern as to when or why this happens, but it happens regularly.

I have deleted all trash, compacted all message folders and deleted all of the index files (.msf). 


Actual results:

From time to time, Thunderbird will reliably delete messages and return to the inbox. Sometimes, it will hang for 15 - 75 seconds in a not responding session.

There does not appear to be any excessive CPU or disk use going on when it's hung.


Expected results:

The message should delete and the user agent should not hang with a not responding message.

Comment 1

[Wayne Mery (:wsmwk)]

many users are reporting such issues.
please see https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems and report your results

Comment 2

[Greg]

I have checked each of the relevant items in the list provided. I do not seem to have any I/O issues. The only process using a lot of memory is Windows "system" task (at about 750 MB), and it seems to be the top memory user all the time. 

Next is Thunderbird (at 172 MB).

There are 16 GB of RAM on this laptop and no email file with more than a few hundred messages in it. I regularly move messages into other folders keeping the inbox and sent folders as small and compact as possible. 

I deleted all of the index files. I see no unusual activity in the Thunderbird activity monitor.

Anything else you may need or suggest?

Comment 3

[Greg]

For what it's worth, I've done this and seem to have temporarily solved the problem:

Bring up tools --> Options --> Advanced --> General

Unclick "Allow Windows to search messages"

No more hanging mail client?

I am not sure why Windows needs to search my messages or what I've lost by banning it, but at least I can read and delete without delays for now.

Comment 4

[Kent James (:rkent)]

Does anyone remember the status of Windows search in trunk? I vaguely remember that we removed it, and if so then perhaps we need to backport that to esr45.

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to Kent James (:rkent) from comment #4)
> Does anyone remember the status of Windows search in trunk? I vaguely
> remember that we removed it, and if so then perhaps we need to backport that
> to esr45.

We removed it from the OS Integration startup dialog in bug 1223371, version 51 patch by aceman. It has not been uplifted, and perhaps it should be. 

It has not been removed from Preferences/Options.

(different issue - there are some indications that Windows 10 may have a performance problem here)

Comment 6

[Wayne Mery (:wsmwk)]

The list of bugs mentioning windows search is https://mzl.la/2etXH4w
bug 1249056 seems to hvae the most details