132494 - citibank.com - java script on above site doesnt not work

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Amit K]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.9) Gecko/20020310
BuildID:    2002031008

Note: You need to have a (US-based?) citibank card to create a account here.
Once you login it has javascript (jsp pages) based menus whose code is given
below. These menu are supposed to fall down on mouse hover (IE does it).

<table width=770 cellspacing=0 cellpadding=0 border=0>
<tr>
<td align=left><a href="/CB/viewMenu.jsp"><img
src="/CB/images/menu_AOviewmyacc.gif" width=190 height=18 border=0 alt="Account
Information Menu"></a><img src="/CB/images/spacer.gif" width=2 height=1
border=0></td>
<td align=left><a href="/CB/payMenu.jsp"><img
src="/CB/images/menu_AOmakepayment.gif" width=190 height=18 border=0
alt="Payment Center Menu"></a><img src="/CB/images/spacer.gif" width=3 height=1
border=0></td>
<td align=left><a href="/CB/mmaMenu.jsp"><img
src="/CB/images/menu_AOmanmyacc.gif" width=190 height=18 border=0 alt="Account
Management Menu"></a></td>
<td align=right><a href="/CB/helpMenu.jsp"><img
src="/CB/images/menu_AOhelpcontact.gif" width=190 height=18 border=0
alt="Help/Contact Us Menu"></a></td>
</tr>
</table>

I can run additional tests if you give me instructions or donot have access to
the site.

Reproducible: Always
Steps to Reproduce:
1.Login to above site
2.Try accessing the menus
3.

Actual Results:  Menus dont fall down

Expected Results:  They Should!

Comment 1

[Boris Zbarsky [:bzbarsky]]

Could you please "Save page, complete" on the problem page, zip it up, and
attach it to this bug?

Comment 2

[Phil Schwartau]

Reassigning to Browser-General until we can get the requested information.
This is not going to be a JS Engine bug. cc'ing self -

Comment 3

[Amit K]

Attachment: page on which javascript does not work correctly

citibank.tgz is the archive of the pages where i am experiencing javascript
bugs.

The following pics should be drop-down menus-
1. View my account
2. Make a payment
3. Manage my account
4. Help/Contact Us

I have replaces my account numbers with XXXX but thats the only changes i have
made :)

Comment 4

[Pratik]

I can confirm this. I've been seeing it for ages. (For sometime now I had
thought it was bug 85557 but its not). Also when I spoof as IE, I can see the
nice dropdown menus. I've already sent in feedback from the website saying that
they should upgrade their webpage. 

Comment 5

[Boris Zbarsky [:bzbarsky]]

If spoofing as IE makes it work, it's a dup of bug 85557

*** This bug has been marked as a duplicate of 85557 ***

Comment 6

[Pratik]

I'd vote for keeping this separate. But if we do want to resolve it as a dup
then whoever is handling bug 85557 should take this URL
<http://www.accountonline.com> into account too. hhmm, I wonder if Bugzilla can
handle two URLs in the URL field.

I asked about this URL before (See
http://bugzilla.mozilla.org/show_bug.cgi?id=85557#c29) but got no response. Also
from what I read in bug 85557, it seems that the bug might get marked FIXED.
Whereas this bug is nowhere near fixed. Citibank even says on the website "This
site best viewed with IE"

Comment 7

[Boris Zbarsky [:bzbarsky]]

Oh.  Sorry.  I missed that this is a different URL (just saw the "citibank" in
the comment).

Comment 8

[Boris Zbarsky [:bzbarsky]]

evang

Comment 9

[Bob Clary [:bc] (inactive)]

->evang500

Comment 10

[Pratik]

They changed the URL and the front page but did not fix the problem. They have
this line on the frontpage

   if (document.all) {
	document.write("<script language='JavaScript1.2'
src='/us/cards/scripts/home_menu.js'><\/script>");
	document.write("<script language='JavaScript1.2'
src='/us/cards/scripts/writemnu.js'><\/script>");
   }

Whats interesting is that if you look into the js files they actually have taken
care of Mozilla/NS4/IE. See an example below. They just haven't updated the HTML
pages.

function cb_getElement(elemID)
{
	if ( document.layers )
	{
		return eval('document.layers["' + elemID + '"]');
	}
	else
	{
		if ( document.all )
		{
			return eval('document.all.' + elemID + '');
		}
		else
		{
			return document.getElementById(elemID);
		}
	}
}

Comment 11

[Owen Marshall (Not reading bugmail)]

Please see the following URL, from a bug I am duping to this one, for a page
where the dropdown menus do not work. This page requires no logins.

http://www.citibank.com/us/cards/cardserv/worldcard/index.htm

Duping bug 187251 to this one, as they both deal with dropdown menus on the same
page.

Comment 12

[Owen Marshall (Not reading bugmail)]

*** Bug 187251 has been marked as a duplicate of this bug. ***

Comment 13

[Pratik]

Citibank seems to have recently changed its website. The drop down boxes now
work for me in Mozilla (Jun 11 local build) and Firebird 0.6. Marking this bug
Fixed. Can someone verify this?

Comment 14

[Nick Bebout]

Moving to new component