1325825 - Thunderbird on Ubuntu won't start - using 5.6GiB memory

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Tina Lively]

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/55.0.2883.87 Chrome/55.0.2883.87 Safari/537.36

Steps to reproduce:

Since December 23rd, 2016 Thunderbird will not start. Tried to start in safe mode - same issue.
Uninstalled Thunderbird, restarted then reinstalled, same issue. rolled back to build 38, restarted, same issue.  Started system monitor, started Thunderbird - package using 5.6GiB memory for start-up. Started Thunderbird using Terminal - system hangs due to memory usage returns killed after 5 minutes.  Upgraded to 16.10 to see if this made a difference - same issue.


Actual results:

System hangs for 5 minutes, process ends (killed) on own. Mo crash report.


Expected results:

Thunderbird should have opened to allow use.

Comment 1

[Wayne Mery (:wsmwk)]

If you are using imap accounts, does it help to create a new profile?
see https://support.mozilla.org/en-US/kb/using-multiple-profiles

Comment 2

[Tina Lively]

OK, I created a new profile and Thunderbird opened immediately using the new profile.

Comment 3

[Wayne Mery (:wsmwk)]

Tina,

With your old profile, can you try a nightly build from https://archive.mozilla.org/pub/thunderbird/nightly/latest-comm-central/thunderbird-54.0a1.en-US.linux-x86_64.tar.bz2 ?

Comment 4

[Wayne Mery (:wsmwk)]

Tina deleted the profile, so we don't have a testcase for this