133857 - Trunk crash opening web location in new window [@ ntdll.dll | KERNEL32.DLL]

Status: VERIFIED WORKSFORME

(SeaMonkey :: UI Design, defect)

Description

[Jay Patel [:jay]]

I have easily reproduce this crash (WinNT build 2002032610) and there are also a
few other incidents with recent MozillaTrunk builds being reported by Talkback.  

Here are my steps to reproduce:
1. Copy a URL from the url bar (or anywhere)
2. File->Open Web Location
3. Paste the URL in that dialog
4. Select Open In: New Navigator window
5. Click Open button

I have been able to crash multiple times with those steps from a browser window.
 I was able to crash from within a Composer window with those steps as well.

Here is one of my incidents:
 Incident ID 4543252   
Stack Signature  ntdll.dll + 0xce0c (0x77f6ce0c) aa2279c1
Trigger Time 2002-03-27 17:32:24
Email Address [e-mail]
URL visited http://www.cancer.org/asp/coe/coe_global.asp
Build ID 2002032610
Product ID MozillaTrunk
Platform
Operating System Win32
Module
Trigger Reason Access violation
User Comments copied url http://www.cancer.org/asp/coe/coe_global.asp to
clipboard, did file->open web location, selected in new window and clicked
open...boom!
Stack Trace
ntdll.dll + 0xce0c (0x77f6ce0c)
ntdll.dll + 0x7546 (0x77f67546) 

There isn't much of a stack...but people have been crashing doing the same thing
as I did.  This crash is also being reported under the KERNEL32.DLL stack
signature.  Here are a few comments from those crashes:

(4393496)
URL: http://www.cancer.org/asp/coe/coe_global.asp
     (4393496)	Comments: I copied the URL from the location field.  I selected "Open" from
the file menu.  I pressed Ctrl-V to paste the URL into the location to open.  I
selected "New Naviagator Window" and pressed OK.
4382882)
URL: http://www.redhat.com/docs
     (4382882)	Comments: Browser.  Ctl+Shift+L=>OpenLocationlocation:
http://www.redhat.com/docsSelect: New Navigator WindowGo*boing*
     (4359982)	Comments: from composertype some textclick file - open web locationtype in
http://www.yahoo.com and make sure it is set to open in new composer window and
click openclose out of the new window and return focus to original composer
windowclick file - open
     (4359982)	Comments:  web location againtype in http://www.yahoo.com for the url and
set it to open in a new composer window and click on openCRASHCRASH
     (4359926)	Comments: from browserclick file - open web locationtype in
http://www.yahoo.com and make sure it is set to open in current window and click
openclick file - open web location againtype in http://www.yahoo.com for the url
and change it to open in a new
     (4359926)	Comments:  navigator window and click on openCRASH
     (4358557)	Comments: using File - open web location  and opening in a new browser window.

Here is the most recent of those incidents:
 Incident ID 4393496   Stack Signature  KERNEL32.DLL + 0xb997 (0xbff7b997) 995bd4e4
Trigger Time 2002-03-23 13:36:51
Email Address [e-mail]
URL visited http://www.cancer.org/asp/coe/coe_global.asp
Build ID 2002032211
Product ID MozillaTrunk
Platform
Operating System Win32
Module
Trigger Reason Access violation
User Comments I copied the URL from the location field. I selected "Open" from
the file menu. I pressed Ctrl-V to paste the URL into the location to open. I
selected "New Naviagator Window" and pressed OK.
Stack Trace
KERNEL32.DLL + 0xb997 (0xbff7b997)
0x778b0c24 

All of those have the same stack as the incident above...which isn't very
helpful.  But this crash is easily reproduced.

Comment 1

[Jay Patel [:jay]]

Adding keywords and nominating for nsbeta1.  Please reassign if I chose the
wrong component.

Comment 2

[Jay Patel [:jay]]

NOTE:  This crash seems to only occur when you paste in a url and select open in
new navigator window.  I was not able to crash after typing in the url or
selecting open in current navigator window in new navigator tab.

Comment 3

[Jay Patel [:jay]]

Well, I take part of my last comment back...I tried to crash by typing in the
url a few more times and was able to crash.  But only when opening the url in a
new navigator window. 

Comment 4

[Samir Gehani]

-> hewitt really wants this.

Comment 5

[Paul Wyskoczka]

menus qa --> [e-mail]

Comment 6

[Peter Trudelle]

nsbeta1+/adt2 per nav triage team

Comment 7

[David A. Cobb]

Sighted also on Win98se/ Moz 2002-03-28-03

Happens both when pasting and typing target URL,
Only happens when selecting "New Navigator Window" as destination.
Also happens in (pre 1.0) Modern Theme and Pinball Theme.

I have at least 4 Talkbacks from this.

Comment 8

[David A. Cobb]

Some talkback ID's for this (Win98se / various nightlies)

TB4382882G, TB4382947H, TB4620204E, TB4699426Q, TB46999828H, TB4743123M

Comment 9

[Jay Patel [:jay]]

I think this is one of the groups of crashes reported by Talkback that are
associated with this bug.  Most of the comments are actually my own:

Count   Offset    Real Signature
[ 7   ntdll.dll + 0xce0c (0x77f6ce0c) aa2279c1 - ntdll.dll + 0xce0c (0x77f6ce0c) ]
[ 7   ntdll.dll + 0x3941 (0x77f83941) 04e350af - ntdll.dll + 0x3941 (0x77f83941) ]
[ 6   ntdll.dll + 0xce4c (0x77f6ce4c) deae2f9b - ntdll.dll + 0xce4c (0x77f6ce4c) ]
[ 5   ntdll.dll + 0x3941 (0x77883941) e32dec0f - ntdll.dll + 0x3941 (0x77883941) ]
 
     Crash date range: 2002-03-27 to 2002-04-04
     Min/Max Seconds since last crash: 46 - 231924
     Min/Max Runtime: 792 - 231979
     Keyword List : log(4),  
     Count   Platform List 
     13   Windows NT 4.0 build 1381
     12   Windows NT 5.0 build 2195
 
     Count   Build Id List 
     8   2002032610
     5   2002040110
     3   2002032810
     2   2002032806
     2   2002032711
     1   2002040316
     1   2002040210
     1   2002033111
     1   2002033011
     1   2002032510
 
     No of Unique Users        21
 
 Stack trace(Frame) 

	 ntdll.dll + 0xce0c (0x77f6ce0c)  
	 ntdll.dll + 0x7546 (0x77f67546)   
 
     (4812216)	Comments: surfin'
     (4808491)	Comments: MailNews -- I opened a navigator with about 6 tabs (two of them
reload evry minute or 5 minutes) and a calandar (build Mar 3rd). Then I clicked
to an icon of mailnews  got a mailnews window  clicked to INBOX of the first of
my three or four accounts  got
     (4808491)	Comments:  password prompt  enetered it and it crashed (the last message was
checkuing mail server capabilities). Tuesday build worked fine.
     (4784844)	URL: www.live365.com
     (4784844)	Comments: I selected File-Open Web Location and entered "www.live365.com". 
The dialog box disappeared  but the drop down list of similar locations
appeared.  I clicked on the main browser window and the dialog box returned.  I
then clicked on OK and Mozilla
     (4784844)	Comments:  crashed.
     (4763675)	Comments: 1.) Loading a site  for which I have stored 2 user profiles by
bookmark2.) Entering master password3.) Chooing 2nd user from list4.) Browsing
this site5.) Getting back to login-page by redirect6.) Leaving login by pressing
cancel7.) Browsing
     (4763675)	Comments:  another site8.) Getting back to login by bookmark9.) Choosing 1st
user profile from list10.) Browsing this site again11.) Getting back to
login-page by redirect12.) quit user profile dialog by presseing cancel13.)
ooops - netscape quality
     (4763675)	Comments:  feedback agent starts... no mozilla process was left..btw: build
number is 2002032708 sysenv is w2ksp2
     (4739766)	Comments: crash changing the background color of a compose window.
     (4733702)	URL: http://www.burnallgifs.org
     (4733702)	Comments: opening a web page  died whil attempting to make a connection.
     (4584919)	URL: ftp://ftp.fim-ag.de
     (4584919)	Comments: I tried to access my IMAP server.
     (4578275)	Comments: Getting headers from the news server. Chose to dowload more than
1200 headers... then the rest is history.
     (4576787)	Comments: crash pasting a url into the Create Link dialog in message compose
     (4543472)	URL: www.yahoo.com
     (4543472)	Comments: same thing with pasting url into open web location and selecting
in new window.
     (4543436)	URL: www.yahoo.com
     (4543436)	Comments: if you paste a url into the file->open web locatin dialog and try
to open it  it crashes.
     (4543300)	URL: www.yahoo.com
     (4543300)	Comments: file->open web location   type in any url  select open in new
window  click open.  crashes every time.
     (4543252)	URL: http://www.cancer.org/asp/coe/coe_global.asp
     (4543252)	Comments: copied url http://www.cancer.org/asp/coe/coe_global.asp to
clipboard  did file->open web location  selected in new window and clicked
open...boom!
 

Comment 10

[David G King]

Well, it works for me with build 20020406 under Win 98SE, however the Open Page
window keeps trying to disappear on me.

Is this a Win NT only bug? I know the OS is set to NT, but comment #7 refers to
a crash under Win 98.

In any case, try upgrading to 20020406 and see if you still get the crash.

Comment 11

[Kathleen :Brade]

is this another dup of danm's bug?

Comment 12

[David A. Cobb]

*Win98se + Mozilla 2002-04-07*
My experience is the same as David King's comment #10: works - but the
disappearing dialog is so bad the whole Open Web Location function is useless.

Comment 13

[Samir Gehani]

I see this crash with the mozilla opt 2002-04-04-11-trunk build but do not see
this crash with a current build (mozilla opt 2002-04-08-09-trunk).  Marking
``worksforme'' since original steps no longer cause a crash.  

Comment 14

[Jay Patel [:jay]]

Verified worksfome...I don't crash with today's build (but I did with 4/4
build).   Has there been a new bug logged for the disappearing dialog box?  I
see that bug with all kinds of dialogs in builds from the past few days...really
annoying.