1348130 - The support article on public key pinning should be more helpful

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task, P1)

Description

[Johann Hofmann [:johannh]]

Since bug 1346236 we no longer incorrectly point to the general-purpose "Connection not secure" SUMO page (https://support.mozilla.org/t5/Fix-slowness-crashing-error/What-does-quot-Your-connection-is-not-secure-quot-mean/ta-p/30354) when the user is seeing a key-pinning certificate error page.

Instead we now point to https://support.mozilla.org/t5/Documents-Archive/Certificate-Pinning-Reports/ta-p/29236, which is a bit empty and would probably deserve more content now that folks will actually hit this page.

Comment 1

[Joni Chan]

Johann, thanks for bringing this to our attention. We've updated the content, but I'd like to request a technical review from your team since I'm not an expert on this. Please see this draft and comment with any suggestions: 

https://docs.google.com/document/d/1zAL5uEjDOYDrlHVKIShBb9clOTZAoIB3OCcDKWeVKmI/edit?usp=sharing

Comment 2

[Johann Hofmann [:johannh]]

Sorry for the delay. This seems fine to me. It's a bit unfortunate that the only possible solution we can offer is checking the "Report errors" checkbox. Maybe we should try to make it even more clear that this is a problem with the website.

I'm putting dveditz in cc, in case he's got something to add.

Comment 3

[Joni Chan]

Closing off this bug since it's been almost a month but please reopen if the article still needs changes.