1358573 - Lithium article link referenced in NYTIMES article is causing a 404

Status: RESOLVED FIXED

(support.mozilla.org :: General, defect)

Description

[Patrick McClard;pmcclard]

Disable or remove add-ons article is linked in an NY TIMES article (https://www.nytimes.com/2017/04/21/technology/personaltech/what-to-try-when-the-firefox-browser-stalls.html?smid=tw-nytimesbusiness&smtyp=cur&_r=0) is returning a 404 page.

404'd Lithium link: https://support.mozilla.org/en-US/t5/Manage-preferences-and-add-ons/Disable-or-remove-Add-ons/ta-p/1000

Kitsune content this link should redirect to: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

Comment 1

[Alice Wyman]

Attachment: LithiumURL-Disable-or-remove-addons.png

https://support.mozilla.org/t5/Manage-preferences-and-add-ons/Disable-or-remove-Add-ons/ta-p/1000 is the correct URL, as shown in the attached screenshot taken today.  I accessed the article after editing my Windows 7 HOSTS file to add Lithium's IP address for support.mozilla.org (see https://support.mozilla.org/en-US/forums/forum-moderators/712412?last=71518#post-71518 for details).

I can no longer access the article after removing Lithium's IP address from the HOSTS file, since en-US gets added to Lithium's URL and the result is a 404.

Other Lithium URLs DO redirect properly, such as https://support.mozilla.org/t5/Learn-the-Basics-get-started/Where-to-find-and-manage-downloaded-files-in-Firefox/tac-p/1392343 ... which takes you to https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox?cache=no

Comment 2

[Alice Wyman]

Attachment: LithiumURL404-Disable-or-remove-addons.png

Comment 3

[Giorgos Logiotatidis [:giorgos]]

Fixed! Thanks for reporting.

Comment 4

[Giorgos Logiotatidis [:giorgos]]

https://github.com/mozilla/kitsune/commit/84778507acae5b7aa006c9549f30bf2b52b40ff9