Closed Bug 1361354 Opened 7 years ago Closed 7 years ago

Crash in OOM | small (random crash while browsing random webpages) Android

Categories

(Firefox for Android Graveyard :: General, defect)

Product:
Firefox for Android Graveyard
Component:
General
Version:
30 Branch
Platform:
All
Android
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(firefox-esr52 affected, firefox53 affected, firefox54 affected, firefox55 affected)

Status:
RESOLVED INVALID
Tracking Flags:
Tracking Status
firefox-esr52 --- affected
firefox53 --- affected
firefox54 --- affected
firefox55 --- affected

People

(Reporter: skywalker333, Unassigned)

References

Details

(Keywords: crash, topcrash)

Crash Data

This bug was filed from the Socorro interface and is 
report bp-86598364-f39f-4242-83eb-97f610170502.
=============================================================
Signature report for OOM | small

Showing results from a month ago 

Operating System
Android 	35199 	99.1%
	        304 	0.9%
Linux 	        6 	0.0%

Product
Firefox 	53.0 	29001 	25.1% 	21385
Firefox 52.1.0esr 	18881 	16.4% 	18419
Firefox 	52.0.2 	6910 	6.0% 	5664
Firefox 45.9.0esr 	6075 	5.3% 	7885
Firefox 	54.0b2 	3425 	3.0% 	2368
Firefox 	54.0b3 	2373 	2.1% 	1696
Firefox 	54.0b1 	1850 	1.6% 	1483
FennecAndroid 	53.0 	4149 	3.6% 	2284
FennecAndroid 	52.0.2 	651 	0.6% 	313
FennecAndroid 	50.1.0 	346 	0.3% 	246
FennecAndroid 	53.0.1 	282 	0.2% 	244
FennecAndroid 	34.0.1 	278 	0.2% 	208
FennecAndroid 	51.0.3 	219 	0.2% 	95
FennecAndroid 	48.0 	188 	0.2% 	117
FennecAndroid 	47.0 	154 	0.1% 	79
FennecAndroid 	52.0.1 	129 	0.1% 	110
FennecAndroid 	41.0.2 	107 	0.1% 	55
FennecAndroid 	49.0.2 	95 	0.1% 	74

Architecture
arm 	33000 	92.9%
x86 	2205 	6.2%
	304 	0.9%

Flash Version
[blank] 35206 	99.1%
	303 	0.9%
Do you have steps to reproduce? Otherwise, this bug is not actionable, since it is about an out of memory condition.
No. I don't have any particular steps to reproduce. 

I'm generally browsing facebook and reading news articles on my phone, not playing games or doing things with the 3D graphics engine.

I have a galaxy note 3 with 2GB of RAM. I don't know how I can be running out of memory on a regular basis on this device. Even if I close all other applications in my recently used apps menu, or via RAM clear memory command (samsung menu), I still receive out of memory errors. 

What else would help? Memory reports? Logcats? Screenshots?

This is a top crasher so there should be some people with STR. Maybe some people have submitted comments that would help. Maybe some people have included their email addresses for Mozilla to contact them for more details. Maybe Mozilla could contact those people for more information?
Has STR: --- → no
status-firefox-esr52: --- → affected
Keywords: topcrash
Summary: Crash in OOM | small (random crash while browsing random webpages) → Crash in OOM | small (random crash while browsing random webpages) Android
Signature> OOM | small 

Top Crashers for Firefox 55.0a1
Top 50 Crashing Signatures. 7 days ago 

Top browser crasher #19.

Top Crashers for Firefox 54.0b
Top 50 Crashing Signatures. 7 days ago

Top browser crasher #1.

Top Crashers for Firefox 53.0.2
Top 50 Crashing Signatures. 7 days ago

Top browser crasher #1.

Top Crashers for Firefox 52.1.1esr
Top 50 Crashing Signatures. 7 days ago

Top browser crasher #1.

Top Crashers for Firefox 45.9.0esr
Top 50 Crashing Signatures. 7 days ago

Top browser crasher #1.
Signature 	libui.so@0x81bf More Reports Search
UUID 	17d49fff-4cb6-4838-9dc8-315b10170418
Date Processed 	2017-04-18 09:34:55
Uptime 	48 seconds
Last Crash 	55 seconds before submission 

Signature 	OOM | small More Reports Search
UUID 	ef7f271d-ba68-4284-a019-980f80170418
Date Processed 	2017-04-18 09:34:00
Uptime 	8 seconds
Last Crash 	22 seconds before submission 

Signature 	libui.so@0x81bf More Reports Search
UUID 	9dffd053-9d91-4391-9ccb-c569a0170418
Date Processed 	2017-04-18 09:33:45
Uptime 	39 seconds
Last Crash 	1,350 seconds before submission (22 minutes and 30 seconds)

Signature 	ElfLoader::~ElfLoader More Reports Search
UUID 	93566be4-f276-4d7c-9ece-56e310170418
Date Processed 	2017-04-18 09:11:09
Uptime 	8,260 seconds (2 hours, 17 minutes and 40 seconds)
Last Crash 	125,854 seconds before submission (1 day, 10 hours and 57 minutes)

Signature 	ElfLoader::~ElfLoader More Reports Search
UUID 	0165acf3-c6b6-4efc-aa4a-8593c0170418
Date Processed 	2017-04-18 10:21:47
Uptime 	76 seconds (1 minute and 16 seconds)
Last Crash 	84 seconds before submission (1 minute and 24 seconds)

Signature 	ElfLoader::~ElfLoader More Reports Search
UUID 	59900f99-83f8-4b1b-aa3a-568920170418
Date Processed 	2017-04-18 10:20:21
Uptime 	169 seconds (2 minutes and 49 seconds)
Last Crash 	174 seconds before submission (2 minutes and 54 seconds)

Signature 	libui.so@0x81bf More Reports Search
UUID 	2afbc08a-b1a0-4ab8-af59-fd3250170418
Date Processed 	2017-04-18 10:17:10
Uptime 	119 seconds (1 minute and 59 seconds)
Last Crash 	128 seconds before submission (2 minutes and 8 seconds)

Signature 	OOM | small More Reports Search
UUID 	0bfd0d2f-0144-4aa9-bb17-17ebd0170418
Date Processed 	2017-04-18 10:15:03
Uptime 	840 seconds (14 minutes)
Last Crash 	850 seconds before submission (14 minutes and 10 seconds)

Signature 	OOM | small More Reports Search
UUID 	f07ca18b-31aa-407d-9e72-d122a0170418
Date Processed 	2017-04-18 10:00:54
Uptime 	8 seconds
Last Crash 	15 seconds before submission 

Signature 	ElfLoader::~ElfLoader More Reports Search
UUID 	e2a8a25d-d2b2-4776-ba58-397050170418
Date Processed 	2017-04-18 10:00:36
Uptime 	505 seconds (8 minutes and 25 seconds)
Last Crash 	512 seconds before submission (8 minutes and 32 seconds)

Signature 	OOM | small More Reports Search
UUID 	f7801a44-6e83-4c06-9763-3c4760170418
Date Processed 	2017-04-18 09:52:04
Uptime 	118 seconds (1 minute and 58 seconds)
Last Crash 	128 seconds before submission (2 minutes and 8 seconds)

Signature 	ElfLoader::~ElfLoader More Reports Search
UUID 	bb7e30b8-6106-4510-85b4-cb4010170418
Date Processed 	2017-04-18 09:49:59
Uptime 	791 seconds (13 minutes and 11 seconds)
Last Crash 	800 seconds before submission (13 minutes and 20 seconds)

Signature 	OOM | small More Reports Search
UUID 	44d569e5-bad4-4738-8a9e-6b3b30170418
Date Processed 	2017-04-18 09:36:37
Uptime 	20 seconds
Last Crash 	27 seconds before submission 

Signature 	OOM | small More Reports Search
UUID 	100a03ff-93c6-4f9d-86ce-a45a90170418
Date Processed 	2017-04-18 09:36:10
Uptime 	13 seconds
Last Crash 	24 seconds before submission 

Signature 	OOM | small More Reports Search
UUID 	b860229d-2fc9-476a-8659-f18fc0170418
Date Processed 	2017-04-18 09:35:29
Uptime 	27 seconds
Last Crash 	34 seconds before submission
(In reply to skywalker333 from comment #3)
> This is a top crasher so there should be some people with STR. Maybe some
> people have submitted comments that would help. Maybe some people have
> included their email addresses for Mozilla to contact them for more details.
> Maybe Mozilla could contact those people for more information?

This is a top crasher simply because it groups together a lot of different crashes, most of which are not actionable.
Without steps to reproduce, I think it's not useful to keep this bug open (bug 1333070 and bug 1357359 are examples of crashes with the same signature but reproducible and useful).
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → INVALID
c5fbb5f9-7d06-4519-9358-340720170510 	Way too many crashes since the last update. 	2017-05-10 01:11:35 	en-US 
d58e4f5c-4bc2-4386-8de4-42c0d0170511 	Second time in 5 minutes while reading the NY Times online. Seems to happen mostly when I'm reading that. Why? 	2017-05-11 00:27:20 	en-US 
a061d062-44aa-41a8-b68d-dcbb60170510 	the system is crashing every 5 minutes so I'm switching to another browser, which does not have any problems 	2017-05-10 22:06:23 	en-US
4a44ccd0-b63a-4995-935d-1fa420170510 	mlb.com live game feed 	2017-05-10 22:08:09 	en-US 
e360722d-cf97-4333-a174-d9f680170510 	This is the 5th time in two days!!!!!!!!!!! 	2017-05-10 05:12:16 	en-US
668923dc-f667-4912-9290-c02ea0170510 	Please fix this its been happening way to much i hope this gets fix thank you for your time. 	2017-05-10 05:18:09 	en-US
d69de260-f17f-4bce-b1f8-490760170509 	crashes occur regularly 	2017-05-09 19:39:20 	en-US 
9f34a431-ea33-4f0c-b985-9a1d60170509 	Getting Crash most of the times Please help in this Thanks in advance 	2017-05-09 19:50:42 	en-US 
5100bc2b-b9b5-47d3-a0bb-ac39c0170509 	Endless for loop in file on own computer for (; i < i < split_text.length; i += 1) { // use last input last_child.innerHTML += " " + split_text[i]; } 	2017-05-09 21:18:23 	de 
f15733a9-5974-4444-a74d-69be10170510 	Its Very Bad experiecnce with Mozila browser Daily its getting Restarting 	2017-05-10 10:35:43 	en-US 
cd169415-f125-43d4-8fb1-235110170510 	I CANNOT STAND FIREFOX ANY LONGER...I AM DONE!! YOUR CRASHES ARE RIDICULOUS AND I REFUSE TO USE IT ANY LONGER!!! 	2017-05-10 16:51:51 	en-US 
3266cc7d-7a5e-4e57-85b6-15eb10170511 	refreshed the screen! 	2017-05-11 02:15:12 	en-US
adbcd9a0-af5f-4bfc-b657-d073c0170511 	Happened while I was away from computer. I leave the computer on to go to standby while I do other things. 	2017-05-11 02:45:55 	en-US 
c2e4b241-0abd-4c68-9103-d2ba50170511 	Each time I advance a youtube video (a regular, audio software instruction vid), Firefox freezes & vanishes. Not the only causative event, but still . . . I feel for you guys! 	2017-05-11 04:21:46 	en-US 
0cd1e9fc-cfcc-4530-868a-8337a0170509 	just keeps randomly crashing then when i re-load it it says that there is 3 tabs but there is only 2, the thrid just says window 1 	2017-05-09 18:50:01 	en-GB 
091ce997-ce7c-4a44-b27c-7a9200170510 	so tired of this app constantly crashing..... 	2017-05-10 13:29:30 	en-US 
09ab2d90-d3b9-4956-b91a-ab9250170510 	why is this happening every time I am on this site are you people incompetent or what ??? Chnlove.com 	2017-05-10 13:53:08 	en-US 
33c69ade-31fc-4ca3-813a-cf5ce0170509 	why is it, every time i start up Facebook, Firefox crashes? 	2017-05-09 18:36:11 	en-US 
559930a5-a6a2-42dd-a331-76ce30170510 	Happens frequently on this website and CNN 	2017-05-10 14:02:09 	en-US
292df306-265d-4f00-a71c-867f70170510 	Firefox always crashes on google streetview after a while 	2017-05-10 10:19:20 	en-US 
fe1c65e5-e3d2-44dd-a897-364ea0170511 	It's doing this a lot. Firefox is not responding so much and then I'm stuck on that page, then the crash comes, but not always. 	2017-05-11 07:20:06 	en-US 
c3a7d6f5-4b43-47cd-bf20-5f4db0170512 	this is like the worst internet i have ever seen :) 	2017-05-12 05:28:52 	fi
efc12266-6c06-4ed7-b02c-3571a0170511 	I have had this problem numerous times since your recent update. Getting tired of it, if it aint broke don't FIX it. 	2017-05-11 23:36:39 	en-US 
d82b88dc-9fea-49f1-b4db-3f7fa0170512 	Firefox stopped responding on Facebook , don't know why. 	2017-05-12 11:51:32 	en-US
a67e0cac-d3d3-4341-a4ef-c0e430170512 	was on face book why this keep happining 	2017-05-12 11:49:49 	en-US 
08f3f628-ff58-4631-972f-d6f790170511 	I was reading the NY Times. And the message on the top was that Mozilla Firefox was not responding. This has happened three times (at least) in the past hour. Many times yesterday. Off and on during the past few weeks. Is it your problem or Time-Warner/Spectrum? Whatever it is, I want it fixed! 	2017-05-11 18:46:14 	en-US 
2528b641-c177-4e3e-bf53-a0d990170513 	this is happening everyday and i am not happy about it 	2017-05-13 13:05:34 	en-US 
c475d061-fc66-4fac-bf6e-a5f080170513 	you are crashing at least 10 times a day please FIX 	2017-05-13 13:25:33 	en-US
dae22518-4eca-448e-b8b5-eb8640170513 	constant crashes. the page seems very delayed. when i click on something, like a box to type in, or a pop up its delayed by 5+ seconds 	2017-05-13 13:41:36 	en-US 
b5400d76-4743-40b0-9826-9ad7f0170513 	Firefox has been really bad lately. Continually freezing/Not Responding. A lot of the time i have to reboot or crash it myself to get any action out of it 	2017-05-13 09:06:56 	en-GB 
e058576f-75cd-4724-8b15-bcee60170512 	This crap happens every time you have an update. 	2017-05-12 18:33:45 	en-US 
313582ca-31f3-4bab-9f71-b9fcc0170511 	You can't fix it because you don't care! 	2017-05-11 11:43:48 	en-US 
ef7246d4-fae0-437f-8e5d-8ff9b0170512 	The adverts crashed it. The page starts jumping when the adverts load. It's beenhappening a lot lately. 	2017-05-12 18:08:38 	en-GB
bba582e2-66e4-43fb-9717-6082f0170512 	THIS HAPPENS A LOT ESPECIALY WHEN AM READING THE NOTIFICIANS 	2017-05-12 22:10:24 	en-US 
522044f5-9f9e-4871-9c18-09de90170512 	Why is my computer crashing all the time now. It's doing it again today. 	2017-05-12 03:15:11 	en-US
1dc40e73-4b9c-4d56-a28d-b661a0170512 	please help me to find solution to my mozilla now, he just keep loading since and the network is good.... 	2017-05-12 01:50:22 	en-US 
d001fc65-382f-4c22-b6fe-fbba20170512 	This wreck was a long time in the making. The entire system was laboring - I could not even get Resource Monitor to work. About 50% of the CPU was consumed by firefox, most of the rest idle. I bumped up firefox priority, which helped little. This is a weakling 2-core 4 GB system. 	2017-05-12 16:08:16 	en-US 
e76f5263-a7cf-412e-841d-ae4550170513 	I was watching an Animee on Yahoo. About four windows were open. Also, a game from MSN free games. 	2017-05-13 08:06:18 	en-US 
a9dc93ea-21dd-4169-bf39-78ce90170513 	i was reading at facebook it often crashes when i want to watch a video 	2017-05-13 10:57:48 	en-US 
d433c4dd-5410-462e-8683-571720170512 	I am getting a lot of crashes of Firefor lately. They start with a massive group of error messages sent to the console (which I can't capture) before Firefox crashes and i get this Crash Reporter. 	2017-05-12 04:13:45 	en-US
729fea2d-bb1a-45c2-9c1d-c49c60170511 	The System hung up abruptly and did no recover though tried a lot PNGupta ..guptapremn@gmail.com 	2017-05-11 11:53:57 	en-US 
dae22518-4eca-448e-b8b5-eb8640170513 	constant crashes. the page seems very delayed. when i click on something, like a box to type in, or a pop up its delayed by 5+ seconds 	2017-05-13 13:41:36 	en-US 
c475d061-fc66-4fac-bf6e-a5f080170513 	you are crashing at least 10 times a day please FIX 	2017-05-13 13:25:33 	en-US
5544c04f-9016-43cb-8a26-037a50170513 	The site just freeze up and will not start. It dose that quite often is their anything that can be done about it. I was playing a game farmville 2 when it crash. 	2017-05-13 19:27:07 	en-US
af885bcc-c6cd-4ef2-9382-9b3940170513 	Watching a video on Facebook 	2017-05-13 19:15:59 	en-US
6c61630b-86a2-4e12-8de9-624170170513 	Just stopped responding 	2017-05-13 18:29:26 	en-US
These comments are all probably related to different crashes.
OOM | small is grouping together all crashes that occur in low memory conditions.
Possible steps to reproduce:

Browse Facebook

Browse NY Times

Watch a live game feed on mlb.com

Browse CNN.com

Use Google Street View

Play a video on Youtube. Advance the video. Crashes.

Watch an Anime video on Yahoo.

Play the game Farmville.
Why does Firefox crash when it's "out of memory"?

Why doesn't Firefox handle out of memory situations intelligently?

Why doesn't Firefox throw an out of memory error message instead of just crashing?

Why doesn't Firefox tell the user "You do not have enough available memory to do the requested action..." and offer some solutions?

Why doesn't Firefox just free some memory by closing the least recently used apps or tabs similar to how Linux does (LRU)?

Why doesn't Firefox check to see if enough memory is available before starting to map to it? Why doesn't it pre-allocate the memory required before starting to map it?

Why does Firefox crash multiple times a day driving people so crazy that they will abandon Mozilla even though they generally like your products?
Prevent Out Of Virtual Memory Crashes

[About this Add-on - As soon as maximum contiguous virtual memory approaches zero, the browser will be automatically restarted to prevent "out of memory" (OOM) crashes (with either "mozalloc_abort(char const* const)" or empty crash signatures).

This is different approach comparing to measurement of occupied memory; this allows to make restarts only when they are truly necessary. This method is the only working one to avoid OOM crashes in 32-bit browser, because memory usage per se can be far from the limit of addressable maximum that 32-bit FireFox allows, but OOM crashes would still happen: after some point contiguous virtual memory deteriorates without dependence on whether you close tabs, clear closed tabs history and minimize memory usage through browser's procedure for that, or not.

This extension only works in versions of browsers that have "vsize-max-contiguous" measurement of memory state (check "about:memory" report; this measurement should appear near to "vsize" value): pre-release versions of FireFox 27 and above.

"Prevent Out Of Virtual Memory Crashes" is only needed for power users with heavy sessions in 32-bit build of FireFox for Windows. This extension will lose its usefulness as soon as Mozilla will resume support of 64-bit builds of FireFox for Windows. Of course, it is possible to have maximum contiguous virtual memory approaching zero even in 64-bit build, but it would be a rare case (for example, if you only have 8 GB of RAM and turn swap file off).]

https://addons.mozilla.org/en-GB/firefox/addon/prevent-out-of-virtual-memo/?src=api


Could something like this be implemented in Firefox core?
"This method is the only working one to avoid OOM crashes in 32-bit browser, because memory usage per se can be far from the limit of addressable maximum that 32-bit FireFox allows, but OOM crashes would still happen: after some point contiguous virtual memory deteriorates without dependence on whether you close tabs, clear closed tabs history and minimize memory usage through browser's procedure for that, or not."

-is this a bug?
(In reply to skywalker333 from comment #13)
> "This method is the only working one to avoid OOM crashes in 32-bit browser,
> because memory usage per se can be far from the limit of addressable maximum
> that 32-bit FireFox allows, but OOM crashes would still happen: after some
> point contiguous virtual memory deteriorates without dependence on whether
> you close tabs, clear closed tabs history and minimize memory usage through
> browser's procedure for that, or not."
> 
> -is this a bug?

No. As I told you, this is not an actionable bug.
We are working on reducing memory usage and fragmentation, but there are already plenty of more actionable bugs open about that (e.g. the bugs linked to bug 965936).
Blocks: defrag
Product: Firefox for Android → Firefox for Android Graveyard
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