1362895 - imap emails re-download constantly for all accounts; summary inbox error message

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[JM Flint]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36 OPR/43.0.2442.1165

Steps to reproduce:

thunderbird is open on my mac; mac will slowdown perceptibly; switch over to thunderbird and discover it is re-downloading all previous emails (and there are MANY of them)


Actual results:

thunderbird is open on my mac; mac slows down; thunderbird is re-downloading all previous emails (and there are MANY of them); this morning after re-booting mac, got a message that there was a possible disk error and it couldn't process the summary inbox (PS there was no problem with the disk)


Expected results:

previous imap emails (all emails, actually) should remain in thunderbird's inboxes and only NEW emails should be downloaded.  should not take up processor time with this onerous process. disk errors should not occur when there are none to be found.

Comment 1

[Wayne Mery (:wsmwk)]

Do you have multiple accounts?
And are multiple accounts re-downloaded?
All from the same provider?

xref bug 1326582, bug 1359234
note, very often these types of issues are caused by server

Comment 2

[JM Flint]

Yes, multiple accounts.  All accounts are being re-downloaded.  They are not all from the same provider (gmail, yahoo, and my own server on GoDaddy).

Comment 3

[Anthony Carrico]

I'm having a similar issue. On an upgrade from 45.7.1 to 52.1.1 (arch linux) massive imap downloads. Core dumps.

A clue is that the names in the folder tree under the IMAP account are prepended with "inbox." in 52. I downgraded to 45.6.0 (from nixpkgs, since native downgrade is missing libs), and at startup I saw all the "inbox.*" subfolders disappear and be replaced with the "inbox." prefix removed. This caused another download storm, which core dumped after a couple of minutes.

Some console messages on startup after the downgrade:

$ thunderbird
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0x7fe777899f00)" of type `gboolean'
... (some libGL errors, probably due to running out of nix repository instead of native arch)
2017-05-16 22:21:35	autosyncActivities	ERROR	OnDownloadError: Inbox of [e-mail]
... (repeated a lot) ...
1494987869428	addons.update-checker	WARN	Update manifest for {972ce4c6-7e08-4474-a285-3208198ce6fd} did not contain an updates property
2017-05-16 22:24:29	autosyncActivities	ERROR	OnDownloadError: Inbox of [e-mail]
1494987869563	addons.update-checker	WARN	Update manifest for [e-mail] did not contain an updates property
2017-05-16 22:24:30	autosyncActivities	ERROR	OnDownloadError: Inbox of [e-mail]
... (repeated a lot) ...
[1086] ###!!! ABORT: X_CopyArea: BadDrawable (invalid Pixmap or Window parameter); 3 requests ago: file /tmp/nix-build-thunderbird-45.6.0.drv-0/thunderbird-45.6.0/mozilla/toolkit/xre/nsX11ErrorHandler.cpp, line 157
[1086] ###!!! ABORT: X_CopyArea: BadDrawable (invalid Pixmap or Window parameter); 3 requests ago: file /tmp/nix-build-thunderbird-45.6.0.drv-0/thunderbird-45.6.0/mozilla/toolkit/xre/nsX11ErrorHandler.cpp, line 157
Segmentation fault (core dumped)

$ thunderbird --version
 Thunderbird 45.6.0

Comment 4

[Anthony Carrico]

I'm back on 52.1.1. Downloading seems to have stabilized. I had a lot of crashing, and also noticed too many open files errors. I tracked this down to places.sql database, which was opened many times by Thunderbird, using the lsof command. I deleted (well, renamed to .old) the database files, and everything seems to be stable. Don't know about the original poster, but I think I'm ok in 52 now. Hopefully my experience was more useful info than thread highjack.

Comment 5

[Wayne Mery (:wsmwk)]

bird is open on my mac; mac slows down; thunderbird is re-downloading
> all previous emails (and there are MANY of them); this morning after
> re-booting mac, got a message that there was a possible disk error and it
> couldn't process the summary inbox (PS there was no problem with the disk)

You ran hardware check utility?

What addons do you have installed in Thunderbird?

Comment 6

[JM Flint]

Hardware check is fine; I have no addons installed.

Comment 7

[Peter Major]

I believe I'm running into the same issue on MacOS 10.12.5. What's curious is that for me only my Gmail accounts get re-downloaded every single time I open Thunderbird, my o365 account stays around. I've been also seeing random crashes since I've upgraded Thunderbird to 52.
At this moment this makes it rather difficult to use Thunderbird for anything.
Let me know if you need any debug information or logs (not quite sure where to find them though, I never had to look for them before).

Comment 8

[Wayne Mery (:wsmwk)]

Are you still seeing this issue?

If so, what is in error console, and who is your mail provider?

Comment 9

[Peter Major]

Haven't seen this one for a while. At the time I reverted to a previous version and stayed on that for a while. Some time after I've updated again, and everything just worked.

Comment 10

[JM Flint]

This was from a year ago! Nothing ever got resolved, so I switched to Outlook, against everything that's holy.  Sorry, I was a huge fan of Thunderbird, but if it doesn't work, it doesn't help me.

Comment 11

[Phoenix]

Resolved per whiteboard

Comment 12

[Wayne Mery (:wsmwk)]

FWIW, for anyone who comes across this and still sees a problem, there are a couple open issues that are actively being worked on and I expect will be fixed within the next two months