imap emails re-download constantly for all accounts; summary inbox error message

UNCONFIRMED
Unassigned

Status

Thunderbird
Untriaged
UNCONFIRMED
10 months ago
8 months ago

People

(Reporter: JM Flint, Unassigned)

Tracking

({perf})

52 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

10 months ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36 OPR/43.0.2442.1165

Steps to reproduce:

thunderbird is open on my mac; mac will slowdown perceptibly; switch over to thunderbird and discover it is re-downloading all previous emails (and there are MANY of them)


Actual results:

thunderbird is open on my mac; mac slows down; thunderbird is re-downloading all previous emails (and there are MANY of them); this morning after re-booting mac, got a message that there was a possible disk error and it couldn't process the summary inbox (PS there was no problem with the disk)


Expected results:

previous imap emails (all emails, actually) should remain in thunderbird's inboxes and only NEW emails should be downloaded.  should not take up processor time with this onerous process. disk errors should not occur when there are none to be found.

Comment 1

10 months ago
Do you have multiple accounts?
And are multiple accounts re-downloaded?
All from the same provider?

xref bug 1326582, bug 1359234
note, very often these types of issues are caused by server
Flags: needinfo?(pcinfo)
Keywords: perf
(Reporter)

Comment 2

10 months ago
Yes, multiple accounts.  All accounts are being re-downloaded.  They are not all from the same provider (gmail, yahoo, and my own server on GoDaddy).
Flags: needinfo?(pcinfo)

Comment 3

10 months ago
I'm having a similar issue. On an upgrade from 45.7.1 to 52.1.1 (arch linux) massive imap downloads. Core dumps.

A clue is that the names in the folder tree under the IMAP account are prepended with "inbox." in 52. I downgraded to 45.6.0 (from nixpkgs, since native downgrade is missing libs), and at startup I saw all the "inbox.*" subfolders disappear and be replaced with the "inbox." prefix removed. This caused another download storm, which core dumped after a couple of minutes.

Some console messages on startup after the downgrade:

$ thunderbird
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `gtk-primary-button-warps-slider' of type `gboolean' from rc file value "((GString*) 0x7fe777899f00)" of type `gboolean'
... (some libGL errors, probably due to running out of nix repository instead of native arch)
2017-05-16 22:21:35	autosyncActivities	ERROR	OnDownloadError: Inbox of acarrico@memebeam.org
... (repeated a lot) ...
1494987869428	addons.update-checker	WARN	Update manifest for {972ce4c6-7e08-4474-a285-3208198ce6fd} did not contain an updates property
2017-05-16 22:24:29	autosyncActivities	ERROR	OnDownloadError: Inbox of acarrico@memebeam.org
1494987869563	addons.update-checker	WARN	Update manifest for thunderbird-hotfix@mozilla.org did not contain an updates property
2017-05-16 22:24:30	autosyncActivities	ERROR	OnDownloadError: Inbox of acarrico@memebeam.org
... (repeated a lot) ...
[1086] ###!!! ABORT: X_CopyArea: BadDrawable (invalid Pixmap or Window parameter); 3 requests ago: file /tmp/nix-build-thunderbird-45.6.0.drv-0/thunderbird-45.6.0/mozilla/toolkit/xre/nsX11ErrorHandler.cpp, line 157
[1086] ###!!! ABORT: X_CopyArea: BadDrawable (invalid Pixmap or Window parameter); 3 requests ago: file /tmp/nix-build-thunderbird-45.6.0.drv-0/thunderbird-45.6.0/mozilla/toolkit/xre/nsX11ErrorHandler.cpp, line 157
Segmentation fault (core dumped)

$ thunderbird --version
 Thunderbird 45.6.0

Comment 4

9 months ago
I'm back on 52.1.1. Downloading seems to have stabilized. I had a lot of crashing, and also noticed too many open files errors. I tracked this down to places.sql database, which was opened many times by Thunderbird, using the lsof command. I deleted (well, renamed to .old) the database files, and everything seems to be stable. Don't know about the original poster, but I think I'm ok in 52 now. Hopefully my experience was more useful info than thread highjack.

Comment 5

9 months ago
bird is open on my mac; mac slows down; thunderbird is re-downloading
> all previous emails (and there are MANY of them); this morning after
> re-booting mac, got a message that there was a possible disk error and it
> couldn't process the summary inbox (PS there was no problem with the disk)

You ran hardware check utility?

What addons do you have installed in Thunderbird?
Flags: needinfo?(pcinfo)
Summary: imap emails re-download constantly; summary inbox error message → imap emails re-download constantly for all accounts; summary inbox error message
(Reporter)

Comment 6

9 months ago
Hardware check is fine; I have no addons installed.
Flags: needinfo?(pcinfo)

Comment 7

8 months ago
I believe I'm running into the same issue on MacOS 10.12.5. What's curious is that for me only my Gmail accounts get re-downloaded every single time I open Thunderbird, my o365 account stays around. I've been also seeing random crashes since I've upgraded Thunderbird to 52.
At this moment this makes it rather difficult to use Thunderbird for anything.
Let me know if you need any debug information or logs (not quite sure where to find them though, I never had to look for them before).
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