1363547 - Video corruption with LG D605 Optimus L9II

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: Audio/Video, defect)

Description

[[:philipp]]

Attachment: 2017-05-09-23-44-25.png

We got a report from a user on a LG D605 Optimus L9II device about video playback corruption since 1-2 weeks which sounds very similar to the regression from the adaptive playback feature that was also observed on some samsung s3/s4 models.

Comment 1

[[:philipp]]

Attachment: info about affected device

Comment 2

[[:philipp]]

Attachment: error condition

Comment 3

[James Cheng[:JamesCheng]]

Thanks for reporting this issue.

We can add this device into blacklist for solving this issue.

But we do not have this device to ensure the "Model ID".

I've build an APK which may display the model ID when playing the video.

https://queue.taskcluster.net/v1/task/U2-E1LyNRlWTtI68h1bimA/runs/0/artifacts/public/build/target.apk

Please see bug1360408 comment 19 for details.

If we can have the contact with user directly or the real device.

we can make this bug move on.

Comment 4

[[:philipp]]

Attachment: Model Id.png

the user reported back and the ModelId is LG-D605

Comment 5

[James Cheng[:JamesCheng]]

Attachment: Bug 1363547 - Block LG D605 Optimus L9II for adaptive playback.

Review commit: https://reviewboard.mozilla.org/r/154322/diff/#index_header
See other reviews: https://reviewboard.mozilla.org/r/154322/

Comment 6

[James Cheng[:JamesCheng]]

Thank you for providing the model ID.

Hi John,
I add this model into blacklist, please review it, thank you.

Comment 7

[John Lin [:jhlin][:jolin]]

Comment on attachment 8883424 [details]
Bug 1363547 - Block LG D605 Optimus L9II for adaptive playback.

https://reviewboard.mozilla.org/r/154322/#review159402

Comment 8

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/dfa61b6f9e93
Block LG D605 Optimus L9II for adaptive playback. r=jolin

Comment 9

[Phil Ringnalda (:philor)]

https://hg.mozilla.org/mozilla-central/rev/dfa61b6f9e93

Comment 10

[Julien Cristau [:jcristau]]

Philipp, any chance you can get the fix verified by the affected user?

Comment 11

[[:philipp]]

the user was replying that the issue wasn't solved when testing it with the latest nightly on their phone.

Comment 12

[James Cheng[:JamesCheng]]

I think currently I have nothing to do to handle this bug.

I suspect that the user didn't use the Nightly with this patch phased in....

Since the symptom snapshot almost the same as other Samsung issues...

Is there any chance to get the user's log from adb logcat or ask user to test again with latest Nightly(also ask the user with the build date of Nightly)?

Comment 13

[BMO Automation]

We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.