1372691 - Multiple reports on SUMO of lost profiles on updating. CAUSED BY CCLEANER

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Chris Ramsden]

https://support.mozilla.org/en-US/questions/1163964 
https://support.mozilla.org/en-US/questions/1163942 
https://support.mozilla.org/en-US/questions/1163956 
https://support.mozilla.org/en-US/questions/1163962 
https://support.mozilla.org/en-US/questions/1163937 
https://support.mozilla.org/en-US/questions/1163957 
https://support.mozilla.org/en-US/questions/1163934 
https://support.mozilla.org/en-US/questions/1163941 
https://support.mozilla.org/en-US/questions/1163954 
https://support.mozilla.org/en-US/questions/1163946

Comment 1

[patclash]

Many users also on French Forum https://forums.mozfr.org/viewforum.php?f=4&sid=09607aa956e8f10f3f4a0a1747355a2a ;

That's do to the CCleaner 5.31.6104 that erases the pref.js file in Mozilla Thunderbird profile (and in Firefox too)
A new build v5.31.6105 fix this :
https://forum.piriform.com/index.php?showtopic=48428&p=284171

Comment 2

[Wayne Mery (:wsmwk)]

Pretty crappy that they touch TB profiles at all.

And yes, also hit firefox https://support.mozilla.org/en-US/questions/1163924

Comment 6

[Alphons Evers]

So are there any ways to resolve this loss of Pref.js file. Maybe the latest Ccleaner Version fixes that problem, but it does not get the lost data back.