Closed Bug 1373273 Opened 3 years ago Closed 3 years ago
please run diagnostics on t-yosemite-r7-0041
We are seeing an increased rate of job failure on this machine compared to the rest. I have not been able to pick out a pattern yet leading me to pinpoint something specific that's going wrong. Would it be possible to run diagnostics on this machine?
diagnostics found memory issues on this mini. opened Case ID: 100215580375 for a visit with Apple Genius Bar.
Assignee: server-ops-dcops → vle
this was dropped off at the Oakridge Mall Apple Store on Saturday @230pm. Apple Oakridge 17-Jun-17 (408) 960-0110 Genius Bar Work Authorization Repair No: R238640791 Customer Information Product Information van le Warranty Status: Protection Plan (A2) USA Model: MAC MINI (LATE 2014) Date of Purchase: 16-Aug-15 Serial No: C07Q73M7G1J2 Problem Description/Diagnosis Issue: Computer will lock up randomly when being used Steps to Reproduce: Unable to reproduce issue. Memory fails Mac resource inspector. Cosmetic Condition: Sticker on enclosure Proposed Resolution: Replace main logic board at no cost Estimated Turn Around Time: We'll call you in 3 - 5 days Mac OS Version: Unknown Hard Drive Size: 251 Memory Size: 16384 iLife Version: Unknown
apple replaced the logic board. inventory updated with new mac and reimaged. [email@example.com ~]$ fping t-yosemite-r7-0041.test.releng.scl3.mozilla.com t-yosemite-r7-0041.test.releng.scl3.mozilla.com is alive [firstname.lastname@example.org ~]$ ssh !$ ssh t-yosemite-r7-0041.test.releng.scl3.mozilla.com The authenticity of host 't-yosemite-r7-0041.test.releng.scl3.mozilla.com (10.26.57.216)' can't be established. RSA key fingerprint is dd:f4:76:42:fd:91:e2:5d:65:f5:30:e5:47:5c:e1:e0. Are you sure you want to continue connecting (yes/no)?
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → FIXED
Amy, now that the machine has been replaced, does this need to be reimaged like before?
:garndt: :van said he already reimaged it in comment 5.
>:van said he already reimaged it in comment 5. that is correct, i always reimage the minis after coming back from repair. let me know if there are still issues and i can look into it.
Thanks, things should be fine. This was my misunderstanding of what reimaged meant in this case (if it was a stock base OS image on there, or if it was our image+puppetized environment used in production (which it seems like it is)). Thanks for taking care of it!
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