1373273 - please run diagnostics on t-yosemite-r7-0041

Status: RESOLVED FIXED

(Infrastructure & Operations :: DCOps, task)

Description

[Greg Arndt [:garndt]]

We are seeing an increased rate of job failure on this machine compared to the rest.  I have not been able to pick out a pattern yet leading me to pinpoint something specific that's going wrong.  

Would it be possible to run diagnostics on this machine?

Comment 1

[Van Le [:van]]

diagnostics found memory issues on this mini. opened Case ID: 100215580375 for a visit with Apple Genius Bar.

Comment 2

[Greg Arndt [:garndt]]

Thank you!

Comment 3

[Van Le [:van]]

this was dropped off at the Oakridge Mall Apple Store on Saturday @230pm.

Apple Oakridge
17-Jun-17
[phone]
Genius Bar Work Authorization

Repair No: R238640791
Customer Information
Product Information
van le		Warranty Status: Protection Plan (A2)
USA		Model: MAC MINI (LATE 2014)
Date of Purchase: 16-Aug-15
Serial No: C07Q73M7G1J2
Problem Description/Diagnosis
Issue: Computer will lock up randomly when being used
Steps to Reproduce: Unable to reproduce issue. Memory fails Mac resource inspector. 
Cosmetic Condition: Sticker on enclosure
Proposed Resolution: Replace main logic board at no cost
Estimated Turn Around Time: We'll call you in 3 - 5 days
Mac OS Version: Unknown
Hard Drive Size: 251
Memory Size: 16384
iLife Version: Unknown

Comment 5

[Van Le [:van]]

apple replaced the logic board. inventory updated with new mac and reimaged.

[[e-mail]3 ~]$ fping t-yosemite-r7-0041.test.releng.scl3.mozilla.com
t-yosemite-r7-0041.test.releng.scl3.mozilla.com is alive
[[e-mail]3 ~]$ ssh !$
ssh t-yosemite-r7-0041.test.releng.scl3.mozilla.com
The authenticity of host 't-yosemite-r7-0041.test.releng.scl3.mozilla.com (10.26.57.216)' can't be established.
RSA key fingerprint is dd:f4:76:42:fd:91:e2:5d:65:f5:30:e5:47:5c:e1:e0.
Are you sure you want to continue connecting (yes/no)?

Comment 6

[Greg Arndt [:garndt]]

Amy, now that the machine has been replaced, does this need to be reimaged like before?

Comment 7

[Amy Rich [:arr] [:arich]]

:garndt: :van said he already reimaged it in comment 5.

Comment 8

[Van Le [:van]]

>:van said he already reimaged it in comment 5.

that is correct, i always reimage the minis after coming back from repair. let me know if there are still issues and i can look into it.

Comment 9

[Greg Arndt [:garndt]]

Thanks, things should be fine.  This was my misunderstanding of what reimaged meant in this case (if it was a stock base OS image on there, or if it was our image+puppetized environment used in production (which it seems like it is)). 

Thanks for taking care of it!