1374835 - Daily will not restart after update

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[Bob]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
Build ID: 20170620030208

Steps to reproduce:

Installed update daily will not restart
This happened to both daily and nightly after the latest update to windows 10


Actual results:

Both nightly and daily should start normally after being updated

	YF (Yang)
	
Updated • 2 days ago
Component: Untriaged ? Application Update
Product: Firefox ? Toolkit
	Robert Strong [:rstrong] (use needinfo to contact me)
	
Comment 1 • a day ago

Please open about:config, find app.update.staging.enabled, and provide the value in a comment in this bug. Thanks!

Flags: needinfo?([e-mail])
	Bob
(Reporter) 	
Comment 2 • a day ago

The value is set at   false

Flags: needinfo?([e-mail])
	Robert Strong [:rstrong] (use needinfo to contact me)
	
Comment 3 • a day ago

Thank you. There is a good chance this is a duplicate of bug 1370576 which also fixes bug 1368600. After updating Firefox to the next nightly please comment in this bug as to whether it is still happening. Thanks!

	Bob
(Reporter) 	
Comment 4 • a day ago

Just had nightly inform me of an update clicked the download button
While this was happening daily informed me that update was available 
Waited until I thought nightly update had down loaded closed nightly 
Started nightly it did not load
Clicked the update button on daily then the restart button daily did not load
Started task manager neither nightly or daily apps loaded
Checked background processes 
Found a daily and a daily update process
Ended daily process and daily immediately loaded
Found 4 nightly process ended the 4 then clicked to start nightly it loaded correctly
Checked help about nightly found there was an update 19 June available
Clicked to download then clicked to restart it did not load
Checked task manager found 5 background process
Ended 2 and nightly immediately loaded
Checked task manager nightly and daily had apps loaded
Nightly had 6 background process and daily had none
Checked update status both up to date
Both programs working OK

	Robert Strong [:rstrong] (use needinfo to contact me)
	
Comment 5 • a day ago

Thunderbird hasn't made the change that Firefox has (a Thunderbird dev has been informed) so lets keep this to being about Firefox.

Firefox has a 63 second timeout before it kills itself when exiting so an update can be applied. During the next update please wait a couple of minutes and hopefully that will provide more details to go on. Thanks!

	Bob
(Reporter) 	
Comment 6 • 23 hours ago

Have just checked task manager again
Did the above steps at approx 0300 and it is now 0620 WST Australia and nightly has 10 background process

will wait as requested next update

	Robert Strong [:rstrong] (use needinfo to contact me)
	
Comment 7 • 23 hours ago

The number of processes when running Firefox has nothing to do with updating. This is how Firefox works now that it has support for multiple processes. That info *might* be of value when it doesn't startup correctly but this info definitely doesn't provide anything of value when running normally.

Friday June 21 05:20
Booted machine this morning tried to start daily did not start
Checked task manager found 1 background process daily but using no resources other than memory
Ended task 
Started Daily it started normally
Later checked found an update was available
Downloaded then clicked restart
Waited 3 minutes daily did not restart
Checked background processes 1 daily using  only memory ended task
Daily started normally
Checked about daily update had not been installed
Clicked to update then clicked to restart
Daily did not start 1 background process using only memory
Waited 5 minutes then ended task
Started daily started normally checked about daily still not updated
Daily informed me update available downloaded it and clicked restart
Daily did not start 1 background process using only memory (2.5MB)
Ended task restarted daily it did not update


Expected results:

Daily should restart with the update installed

Comment 1

[Wayne Mery (:wsmwk)]

ref bug 1374097

Comment 2

[Bob]

The date Friday June 21 should be Wednesday


Version of last update 56.0a1 (2017-06-19)
Daily informed me update available
Clicked update then restart daily did not start
Background processes 1 daily and 1 daily update
I ended daily the the daily update shut down and daily started
Checked version and it had been updated to 56.0a1 (2017-06-20)

Thursday June 22
0511 clicked update button
0513 clicked restart button 1 daily and 1 daily update process open daily did not start the upate process closed itself after about 1 minute
0515 opened daily did not start now 2 processes opened
0517 ended processes
0519 opened daily started normally it did not update
0521 clicked update buton
0523 clicked the restart button 2 daily process opened then 1 closed and then a update process opened updater closed but daily did not start 1 daily process open
05267 closed process opened daily started normally did not update

Comment 3

[Bob]

Friday 23 June
Check daily version 56.0a1 (2017-06-20)
Click update daily button
Click restart daily button
2 daily background processes open
1 process closes the other remains open daily software update process opens remains open for about a minute then this closes but daily does not start
Start daily another daily process opens but daily does not start 2 daily processes open
Start daily
Same result as above now 3 processes open
End 1st process 2 processes open
Start daily a 3rd process opens daily starts normally 1 process closes
Check version 56.0a1 (2017-06-20) daily did not 
update

Comment 4

[Wayne Mery (:wsmwk)]

Bob, is this still hpapening?

Comment 5

[Bob]

Sorry I have only just seen this
Yes it is resolved