1379234 - Checking new messages in Thunderbird takes too long or dies

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[[e-mail]]

Attachment: Bugzilla_Hagen.docx

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170628075643

Steps to reproduce:

Using Windows 10, Thunderbird ver. 52.2.1, POP mail server
 - Compacted folders
 - Deleted index files in profile folder
 - Reinstalled Thunderbird
(Yahoo mail program works just fine)


Actual results:

Nothing changed


Expected results:

quick download of mail messages

Comment 1

[Wayne Mery (:wsmwk)]

For pop.att.yahoo.com, you need to be more descriptive than "Checking new messages in Thunderbird takes too long or dies". 

Also, did it work in 52.2.0??

Comment 2

[[e-mail]]

What does more descriptive mean with pop.att.yahoo.com?
1.  I open Thunderbird
2.  It starts automatically to login:  "Host contacted." "Checking login information."  This happens quickly.
3.  "Checking inbox for new messages."  I quit waiting last time after 7-1/2 minutes.

Don't remember exactly whether this problem was present in prior (52.2.0) version.  Would it make sense to 'roll back' to that version?

Thanks.

Comment 3

[Wayne Mery (:wsmwk)]

Yahoo historically has troubles.  And today may be a bad day because there are widely reported issues, but are you still seeing this yesterday?

Comment 4

[[e-mail]]

Yes.  If I sit at the computer and stare at the screen long enough, it finally kicks in and gives my up-to-date email.  But I'm too old to waste that amount of time.  I'm tempted to install a prior version.  Does that make sense?

Comment 5

[Wayne Mery (:wsmwk)]

Start *Windows'* safe mode with networking enabled
- win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

Comment 6

[Wayne Mery (:wsmwk)]

If you still have difficulty please ask for help at https://support.mozilla.org/en-US/questions/new/thunderbird

>  - Deleted index files in profile folder
This isn't normal procedure, and doing this will cause the process to be longer