Closed
Bug 1388655
Opened 7 years ago
Closed 7 years ago
[10.13] FF v55 still not playing media in MacOS 13 Beta 5.
Categories
(Core :: Audio/Video: Playback, defect, P2)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: airsgian, Unassigned)
Details
Attachments
(1 file)
154.81 KB,
image/jpeg
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Details |
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13) AppleWebKit/604.1.34 (KHTML, like Gecko) Version/11.0 Safari/604.1.34 Steps to reproduce: FF has not played media on any of the MacOS 13 Betas. I have read that v55 should have resolved this but despite trying with a new profile, it has not worked for me. I cannot play video media on YouTube, Twitter, BBC or any other site. Actual results: When trying to play the media, the window simply goes black with a simple error message. See attached example of a Twitter post. Expected results: Video should play.
Updated•7 years ago
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Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
Comment 1•7 years ago
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Bug 1388343 was filed about lower resolution videos - does it work if you play them above 360?
Flags: needinfo?(airsgian)
Summary: FF v55 still not playing media in MacOS 13 Beta 5. → [10.13] FF v55 still not playing media in MacOS 13 Beta 5.
(In reply to Marcia Knous [:marcia - use ni] from comment #1) > Bug 1388343 was filed about lower resolution videos - does it work if you > play them above 360? No, it does not work at all.
Flags: needinfo?(airsgian)
Updated•7 years ago
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Priority: -- → P1
Just an update. Still not working with latest beta release yesterday.
Comment 4•7 years ago
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Can you please attach your machine information from about:support? I am not able to reproduce this with 55.0.2 using the latest Beta 7 developer seed on 10.13 (tried videos on youtube, vimeo, etc). I did however, see an issue playing videos with 54.0.1 on those sites.
Flags: needinfo?(airsgian)
My machine is a late 2009 iMac 21.5; ATI Radeon HD 4670 256 MB graphics. I am aware of some others reporting problems but do not know the spec of theirm machines.
Flags: needinfo?(airsgian)
Any progreess on this? I know others are still reporting issues playing media such as YouTube.
Comment 7•7 years ago
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Mass change P1->P2 to align with new Mozilla triage process
Priority: P1 → P2
Comment 8•7 years ago
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(In reply to airsgian from comment #6) > Any progreess on this? I know others are still reporting issues playing > media such as YouTube. I haven't seen any other reports of this. I assume if it was widespread we would have had a few duplicate bugs. Can you please try again with the latest seed and see if it is still happening? Thanks.
It wont be widespread yet as we are still at the Beta testing stage. However, there have been several testers - using different machines - reported issues suggesting that once the OS is released, then you are likely to lose FF users. I have tried the latest versions and checked with each beta release but it is always the same problem.
Comment 10•7 years ago
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John, Have you tried 10,13? Can you see this problem?
Flags: needinfo?(jolin)
Comment 11•7 years ago
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Now that 10.13 is officially out, do you still have the problem? working for me here on a Mac Pro Late 2013
Flags: needinfo?(airsgian)
Reporter | ||
Comment 12•7 years ago
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Yes, I have tried it with the public release of 10.13 and still have the same problem. My machine is a late 2009 iMac 21.5; ATI Radeon HD 4670 256 MB graphics.
Flags: needinfo?(airsgian)
Comment 13•7 years ago
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can you please post a copy of the output of about:support try setting the following pref: media.hardware-video-decoding.enable to false For YouTube you can set: media.mediasource.webm.enabled to true
Reporter | ||
Comment 14•7 years ago
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Ok, I tried changing the prefs as suggested. It made no difference to media on Twitter - still would not play. On YouTube, the browser tab crashed. Here is the log you requested: Application Basics Name Firefox Version 52.3.0 Build ID 20170802111520 Update History Show Update History Update Channel esr User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:52.0) Gecko/20100101 Firefox/52.0 OS Darwin 17.0.0 Profile Folder Show in Finder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports This application has not been configured to display crash reports. Extensions Name Version Enabled ID Application Update Service Helper 2.0 true aushelper@mozilla.org Google Reverse Image Search 55.0 true {95322c08-05ff-4f3c-85fd-8ceb821988dd} Image Search Options 2.0.3.4 true {4a313247-8330-4a81-948e-b79936516f78} Multi-process staged rollout 1.10 true e10srollout@mozilla.org Pocket 1.0.5 true firefox@getpocket.com Reverse Image Search 0.2.0 true jid0-iiiWfb12bgHj8iKloOou74fb6jh@jetpack TinEye Reverse Image Search 1.3.2 true tineye@ideeinc.com Web Compat 1.0 true webcompat@mozilla.org DuckDuckGo Plus 1.1.23 false jid1-ZAdIEUB7XOzOJw@jetpack IMGoogle 2.3 false igoogle@eros.man Graphics Features Compositing OpenGL Asynchronous Pan/Zoom wheel input enabled WebGL Renderer ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine WebGL2 Renderer WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2 * Exhausted GL driver options. Hardware H264 Decoding No Audio Backend audiounit GPU #1 Active Yes Vendor ID 0x1002 Device ID 0x9488 Diagnostics AzureCanvasAccelerated 1 AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend none TileHeight 512 TileWidth 512 Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 2 browser.download.importedFromSqlite true browser.download.useDownloadDir false browser.places.smartBookmarksVersion 8 browser.privatebrowsing.autostart true browser.search.suggest.enabled false browser.sessionstore.upgradeBackup.latestBuildID 20140314220517 browser.startup.homepage https://www.google.co.uk/ browser.startup.homepage_override.buildID 20170802111520 browser.startup.homepage_override.mstone 52.3.0 browser.tabs.loadInBackground false browser.tabs.remote.autostart.2 true browser.urlbar.autocomplete.enabled false browser.urlbar.searchSuggestionsChoice false browser.urlbar.suggest.bookmark false browser.urlbar.suggest.history false browser.urlbar.suggest.openpage false dom.apps.lastUpdate.buildID 20161019084923 dom.apps.lastUpdate.mstone 49.0.2 dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 52.3.0 font.internaluseonly.changed true gfx.blacklist.direct2d.failureid FEATURE_FAILURE_DL_BLACKLIST_g144 gfx.blacklist.layers.direct3d9.failureid FEATURE_FAILURE_DL_BLACKLIST_g150 media.benchmark.vp9.fps 59 media.benchmark.vp9.versioncheck 1 media.gmp-gmpopenh264.abi x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate 1502260557 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20170802111520 media.gmp-manager.lastCheck 1506430460 media.gmp-widevinecdm.abi x86_64-gcc3-u-i386-x86_64 media.gmp-widevinecdm.lastUpdate 1502260560 media.gmp-widevinecdm.version 1.4.8.903 media.gmp.storage.version.observed 1 media.webrtc.debug.aec_log_dir /private/var/folders/k5/cpz7_35s0kv3rp_c9h3vdxp80000gn/T/TemporaryItems media.webrtc.debug.log_file /private/var/folders/k5/cpz7_35s0kv3rp_c9h3vdxp80000gn/T/TemporaryItems/WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1503236492 places.history.expiration.transient_current_max_pages 122334 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugins.ctprollout.cohort excluded plugins.ctprollout.cohortSample 0.572795 print.print_bgcolor false print.print_bgimages false print.print_duplex 0 print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_page_delay 50 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_name print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_resolution 0 print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.print_unwriteable_margin_bottom 20 print.print_unwriteable_margin_left 13 print.print_unwriteable_margin_right 13 print.print_unwriteable_margin_top 12 privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true security.disable_button.openCertManager false security.sandbox.content.tempDirSuffix {13337e14-594d-d04e-be15-ebb73b6461c2} security.ssl.errorReporting.automatic true services.sync.declinedEngines storage.vacuum.last.index 0 storage.vacuum.last.places.sqlite 1503236492 user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences Name Value Places Database Integrity Verify Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.5 3.28.5 NSSSMIME 3.28.5 3.28.5 NSSSSL 3.28.5 3.28.5 NSSUTIL 3.28.5 3.28.5 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 1
Comment 15•7 years ago
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you're using Firefox 52 here, not 55. Please try again with firefox 55. Also, please select "refresh nightly" in the upper right corner of that page. when you go to about:support use the "copy raw data to clipboard" button, otherwise the content is very hard to read.
Reporter | ||
Comment 16•7 years ago
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My apologies. I have no idea how that reverted to 52. Here is 55. Same issues. Made the changes to the prefs that were suggested and have had some success. Some YouTube content now works. BBC does not work. Twitter does not work. Tumblr does not work. { "application": { "name": "Firefox", "osVersion": "Darwin 17.0.0", "version": "55.0.3", "buildID": "20170824053838", "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:55.0) Gecko/20100101 Firefox/55.0", "safeMode": false, "updateChannel": "release", "supportURL": "https://support.mozilla.org/1/firefox/55.0.3/Darwin/en-US/", "numTotalWindows": 1, "numRemoteWindows": 1, "remoteAutoStart": true, "currentContentProcesses": 0, "maxContentProcesses": 1, "autoStartStatus": 1, "keyGoogleFound": true, "keyMozillaFound": true }, "modifiedPreferences": { "accessibility.typeaheadfind.flashBar": 0, "browser.cache.disk.filesystem_reported": 1, "browser.cache.disk.hashstats_reported": 1, "browser.cache.frecency_experiment": 2, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size_cached_value": 358400, "browser.download.useDownloadDir": false, 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true, "id": "jid0-iiiWfb12bgHj8iKloOou74fb6jh@jetpack" }, { "name": "TinEye Reverse Image Search", "version": "1.3.2", "isActive": true, "id": "tineye@ideeinc.com" }, { "name": "DuckDuckGo Plus", "version": "1.1.24", "isActive": false, "id": "jid1-ZAdIEUB7XOzOJw@jetpack" } ], "features": [ { "name": "Application Update Service Helper", "version": "2.0", "id": "aushelper@mozilla.org" }, { "name": "Click-to-Play staged rollout", "version": "1.2", "id": "clicktoplay-rollout@mozilla.org" }, { "name": "Firefox Screenshots", "version": "10.12.0", "id": "screenshots@mozilla.org" }, { "name": "Follow-on Search Telemetry", "version": "0.9.1", "id": "followonsearch@mozilla.com" }, { "name": "Multi-process staged rollout", "version": "2.0", "id": "e10srollout@mozilla.org" }, { "name": "Pocket", "version": "1.0.5", "id": "firefox@getpocket.com" }, { "name": "Shield Recipe Client", "version": "55.1", "id": "shield-recipe-client@mozilla.org" }, { "name": "Web Compat", "version": "1.1", "id": "webcompat@mozilla.org" } ] }
Comment 17•7 years ago
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(In reply to Blake Wu [:bwu][:blakewu] from comment #10) > John, > Have you tried 10,13? Can you see this problem? Youtube, BBC, Twitter, and Tumblr all works for me: FF 55.0.3, macOS 10.13 (17A365), MacBook Pro (Retina, 15-inch, Mid 2015).
Flags: needinfo?(jolin)
Reporter | ||
Comment 18•7 years ago
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Just checked FF today. V56 update has run and everything now seems to be working for me.
Comment 19•7 years ago
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Anyone still can see this problem on 56? If not, we should close this bug.
Comment 20•7 years ago
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I checked 56 today using 10.13 (MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)) and all the sites noted in the first comment work fine. Closing this out out as WFM.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → WORKSFORME
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Description
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