Closed Bug 1388655 Opened 3 years ago Closed 2 years ago

[10.13] FF v55 still not playing media in MacOS 13 Beta 5.

Categories

(Core :: Audio/Video: Playback, defect, P2)

55 Branch
defect

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: airsgian, Unassigned)

Details

Attachments

(1 file)

Attached image grab.jpeg
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13) AppleWebKit/604.1.34 (KHTML, like Gecko) Version/11.0 Safari/604.1.34

Steps to reproduce:

FF has not played media on any of the MacOS 13 Betas. I have read that v55 should have resolved this but despite trying with a new profile, it has not worked for me.
I cannot play video media on YouTube, Twitter, BBC or any other site.


Actual results:

When trying to play the media, the window simply goes black with a simple error message. See attached example of a Twitter post.


Expected results:

Video should play.
Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
Bug 1388343 was filed about lower resolution videos - does it work if you play them above 360?
Flags: needinfo?(airsgian)
Summary: FF v55 still not playing media in MacOS 13 Beta 5. → [10.13] FF v55 still not playing media in MacOS 13 Beta 5.
(In reply to Marcia Knous [:marcia - use ni] from comment #1)
> Bug 1388343 was filed about lower resolution videos - does it work if you
> play them above 360?

No, it does not work at all.
Flags: needinfo?(airsgian)
Just an update. Still not working with latest beta release yesterday.
Can you please attach your machine information from about:support? I am not able to reproduce this with 55.0.2 using the latest Beta 7 developer seed on 10.13 (tried videos on youtube, vimeo, etc). I did however, see an issue playing videos with 54.0.1 on those sites.
Flags: needinfo?(airsgian)
My machine is a late 2009 iMac 21.5; ATI Radeon HD 4670 256 MB graphics. I am aware of some others reporting problems but do not know the spec of theirm machines.
Flags: needinfo?(airsgian)
Any progreess on this? I know others are still reporting issues playing media such as YouTube.
Mass change P1->P2 to align with new Mozilla triage process
Priority: P1 → P2
(In reply to airsgian from comment #6)
> Any progreess on this? I know others are still reporting issues playing
> media such as YouTube.

I haven't seen any other reports of this. I assume if it was widespread we would have had a few duplicate bugs.

Can you please try again with the latest seed and see if it is still happening? Thanks.
It wont be widespread yet as we are still at the Beta testing stage. However, there have been several testers - using different machines - reported issues suggesting that once the OS is released, then you are likely to lose FF users.

I have tried the latest versions and checked with each beta release but it is always the same problem.
John, 
Have you tried 10,13? Can you see this problem?
Flags: needinfo?(jolin)
Now that 10.13 is officially out, do you still have the problem?

working for me here on a Mac Pro Late 2013
Flags: needinfo?(airsgian)
Yes, I have tried it with the public release of 10.13 and still have the same problem. 

My machine is a late 2009 iMac 21.5; ATI Radeon HD 4670 256 MB graphics.
Flags: needinfo?(airsgian)
can you please post a copy of the output of about:support

try setting the following pref:
media.hardware-video-decoding.enable to false

For YouTube you can set:
media.mediasource.webm.enabled to true
Ok, I tried changing the prefs as suggested. It made no difference to media on Twitter - still would not play. On YouTube, the browser tab crashed.

Here is the log you requested:

Application Basics 
Name 
Firefox
Version 
52.3.0
Build ID 
20170802111520
Update History 
Show Update History 
Update Channel 
esr
User Agent 
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:52.0) Gecko/20100101 Firefox/52.0
OS 
Darwin 17.0.0
Profile Folder 
Show in Finder 
Enabled Plugins 
about:plugins 
Build Configuration 
about:buildconfig 
Memory Use 
about:memory 
Performance 
about:performance 
Registered Service Workers 
about:serviceworkers 
Multiprocess Windows 
1/1 (Enabled by default)
Safe Mode 
false
Profiles 
about:profiles 
Crash Reports for the Last 3 Days
Report ID 
Submitted 

All Crash Reports 
This application has not been configured to display crash reports.
Extensions 
Name 
Version 
Enabled 
ID 
Application Update Service Helper
2.0
true
aushelper@mozilla.org
Google Reverse Image Search
55.0
true
{95322c08-05ff-4f3c-85fd-8ceb821988dd}
Image Search Options
2.0.3.4
true
{4a313247-8330-4a81-948e-b79936516f78}
Multi-process staged rollout
1.10
true
e10srollout@mozilla.org
Pocket
1.0.5
true
firefox@getpocket.com
Reverse Image Search
0.2.0
true
jid0-iiiWfb12bgHj8iKloOou74fb6jh@jetpack
TinEye Reverse Image Search
1.3.2
true
tineye@ideeinc.com
Web Compat
1.0
true
webcompat@mozilla.org
DuckDuckGo Plus
1.1.23
false
jid1-ZAdIEUB7XOzOJw@jetpack
IMGoogle
2.3
false
igoogle@eros.man
Graphics 
Features 
Compositing
OpenGL
Asynchronous Pan/Zoom
wheel input enabled
WebGL Renderer
ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine
WebGL2 Renderer
WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2 * Exhausted GL driver options.
Hardware H264 Decoding
No
Audio Backend
audiounit

GPU #1 
Active
Yes
Vendor ID
0x1002
Device ID
0x9488
Diagnostics 
AzureCanvasAccelerated
1
AzureCanvasBackend
skia
AzureContentBackend
skia
AzureFallbackCanvasBackend
none
TileHeight
512
TileWidth
512
Important Modified Preferences 
Name 
Value 
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358400
browser.cache.disk.filesystem_reported
1
browser.cache.disk.hashstats_reported
1
browser.cache.disk.smart_size_cached_value
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browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.frecency_experiment
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browser.download.importedFromSqlite
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browser.download.useDownloadDir
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browser.places.smartBookmarksVersion
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browser.urlbar.suggest.openpage
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dom.apps.lastUpdate.buildID
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dom.apps.lastUpdate.mstone
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dom.apps.reset-permissions
true
dom.mozApps.used
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extensions.lastAppVersion
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font.internaluseonly.changed
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gfx.blacklist.direct2d.failureid
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media.gmp-gmpopenh264.abi
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media.gmp-gmpopenh264.lastUpdate
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media.gmp-manager.buildID
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media.gmp-manager.lastCheck
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media.gmp-widevinecdm.lastUpdate
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media.gmp.storage.version.observed
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/private/var/folders/k5/cpz7_35s0kv3rp_c9h3vdxp80000gn/T/TemporaryItems/WebRTC.log
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network.predictor.cleaned-up
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places.database.lastMaintenance
1503236492
places.history.expiration.transient_current_max_pages
122334
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
plugins.ctprollout.cohort
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plugins.ctprollout.cohortSample
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print.print_bgcolor
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print.print_bgimages
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print.print_duplex
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print.print_evenpages
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print.print_in_color
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print.print_margin_bottom
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print.print_margin_left
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print.print_margin_right
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print.print_margin_top
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print.print_oddpages
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print.print_orientation
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print.print_page_delay
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print.print_paper_data
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print.print_paper_height
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print.print_paper_name

print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_resolution
0
print.print_reversed
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print.print_scaling
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print.print_shrink_to_fit
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print.print_to_file
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print.print_unwriteable_margin_bottom
20
print.print_unwriteable_margin_left
13
print.print_unwriteable_margin_right
13
print.print_unwriteable_margin_top
12
privacy.donottrackheader.enabled
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privacy.sanitize.migrateFx3Prefs
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security.disable_button.openCertManager
false
security.sandbox.content.tempDirSuffix
{13337e14-594d-d04e-be15-ebb73b6461c2}
security.ssl.errorReporting.automatic
true
services.sync.declinedEngines

storage.vacuum.last.index
0
storage.vacuum.last.places.sqlite
1503236492
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences 
Name 
Value 

Places Database 
Integrity 
Verify Integrity

JavaScript 
Incremental GC 
true
Accessibility 
Activated 
false
Prevent Accessibility 
0
Library Versions 

Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.5
3.28.5
NSSSMIME
3.28.5
3.28.5
NSSSSL
3.28.5
3.28.5
NSSUTIL
3.28.5
3.28.5
Experimental Features 
Name 
ID 
Description 
Active 
End Date 
Homepage 
Branch 

Sandbox 
Content Process Sandbox Level
1
you're using Firefox 52 here, not 55.

Please try again with firefox 55. Also, please select "refresh nightly" in the upper right corner of that page.

when you go to about:support use the "copy raw data to clipboard" button, otherwise the content is very hard to read.
My apologies. I have no idea how that reverted to 52. Here is 55. Same issues. Made the changes to the prefs that were suggested and have had some success. Some YouTube content now works. BBC does not work. Twitter does not work. Tumblr does not work.

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    {
      "name": "Google Reverse Image Search",
      "version": "55.0",
      "isActive": true,
      "id": "{95322c08-05ff-4f3c-85fd-8ceb821988dd}"
    },
    {
      "name": "Image Search Options",
      "version": "2.0.3.4",
      "isActive": true,
      "id": "{4a313247-8330-4a81-948e-b79936516f78}"
    },
    {
      "name": "IMGoogle",
      "version": "2.3",
      "isActive": true,
      "id": "igoogle@eros.man"
    },
    {
      "name": "Reverse Image Search",
      "version": "0.2.0",
      "isActive": true,
      "id": "jid0-iiiWfb12bgHj8iKloOou74fb6jh@jetpack"
    },
    {
      "name": "TinEye Reverse Image Search",
      "version": "1.3.2",
      "isActive": true,
      "id": "tineye@ideeinc.com"
    },
    {
      "name": "DuckDuckGo Plus",
      "version": "1.1.24",
      "isActive": false,
      "id": "jid1-ZAdIEUB7XOzOJw@jetpack"
    }
  ],
  "features": [
    {
      "name": "Application Update Service Helper",
      "version": "2.0",
      "id": "aushelper@mozilla.org"
    },
    {
      "name": "Click-to-Play staged rollout",
      "version": "1.2",
      "id": "clicktoplay-rollout@mozilla.org"
    },
    {
      "name": "Firefox Screenshots",
      "version": "10.12.0",
      "id": "screenshots@mozilla.org"
    },
    {
      "name": "Follow-on Search Telemetry",
      "version": "0.9.1",
      "id": "followonsearch@mozilla.com"
    },
    {
      "name": "Multi-process staged rollout",
      "version": "2.0",
      "id": "e10srollout@mozilla.org"
    },
    {
      "name": "Pocket",
      "version": "1.0.5",
      "id": "firefox@getpocket.com"
    },
    {
      "name": "Shield Recipe Client",
      "version": "55.1",
      "id": "shield-recipe-client@mozilla.org"
    },
    {
      "name": "Web Compat",
      "version": "1.1",
      "id": "webcompat@mozilla.org"
    }
  ]
}
(In reply to Blake Wu [:bwu][:blakewu] from comment #10)
> John, 
> Have you tried 10,13? Can you see this problem?

 Youtube, BBC, Twitter, and Tumblr all works for me: FF 55.0.3, macOS 10.13 (17A365), MacBook Pro (Retina, 15-inch, Mid 2015).
Flags: needinfo?(jolin)
Just checked FF today. V56 update has run and everything now seems to be working for me.
Anyone still can see this problem on 56?
If not, we should close this bug.
I checked 56 today using 10.13 (MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)) and all the sites noted in the first comment work fine. Closing this out out as WFM.
Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → WORKSFORME
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