1391253 - After version 52.3.0 installed, get "This domain is expired. For renewal instructions please click here."

Status: RESOLVED INVALID

(Thunderbird :: Security, defect)

Description

[Worcester12345]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
Build ID: 20170815141045

Steps to reproduce:

Let Thunderbird update itself to 52.3.0.


Actual results:

Updated, restarted, had message on screen:
"This domain is expired. For renewal instructions please click here."


Expected results:

Should have opened normally (to emails).

Comment 1

[Wayne Mery (:wsmwk)]

You haven't provided enough detail to offer further information.

Comment 2

[Worcester12345]

(In reply to Wayne Mery (:wsmwk, NI for questions) from comment #1)
> You haven't provided enough detail to offer further information.

What else do you need?

Comment 3

[Worcester12345]

The problem only comes up on first run (every time).

I see it also mentions "thunderbrowse.com". I do not have Thunderbrowse installed, so I don't know why that is there.

Comment 4

[Worcester12345]

It did not mention the "thunderbrowse.com" the first time it showed up.

Also, the link it gives is this:
http://help.1and1.com/domains-c36931/renew-domains-c85143/recover-a-domain-currently-in-the-redemption-period-a630495.html

Comment 5

[Andre Klapper]

Which domain is this about?
Where / how is that message shown?
If it does mention "thunderbrowse.com" you seem to have not provided the full error message?

Comment 6

[Worcester12345]

(In reply to Andre Klapper from comment #5)
> Which domain is this about?
> Where / how is that message shown?
> If it does mention "thunderbrowse.com" you seem to have not provided the
> full error message?

I guess it is about the thunderbrowse.com domain. That was not showing the first time. After completely shutting down computer and restarting, that showed up. The first time, it was just blank white space underneath.

This is showing in the message pane (3-pane windows view) when first opening Thunderbird.  Click on a message, and that message shows in the message pane, and the warning message is gone. It won't come back (to my knowledge), until I close and restart Thunderbird.

Comment 7

[Andre Klapper]

This does not yet explain what's your relation to "thunderbrowse.com".

Do you have an email account at thunderbrowse.com ?

Do you have some add-on installed named Thunderbrowse ? If you do, have you reported the problem to the add-on maintainers?

I don't see any bug in Thunderbird here yet.

Comment 8

[Worcester12345]

(In reply to Andre Klapper from comment #7)
> This does not yet explain what's your relation to "thunderbrowse.com".
> 
> Do you have an email account at thunderbrowse.com ?
> 
> Do you have some add-on installed named Thunderbrowse ? If you do, have you
> reported the problem to the add-on maintainers?
> 
> I don't see any bug in Thunderbird here yet.

Precisely! I don't have nor have I ever had such an email account at thunderbrowse.com. I may have had a Thunderbrowse extension installed, but it was a long time ago, maybe 5 years ago. It is not showing in my extensions/addons area.

So, no.

Comment 9

[Jorg K (CEST = GMT+2)]

I don't see a bug here, this seems like a support case to me. You can get support here:
https://support.mozilla.org/en-US/products/thunderbird

Comment 10

[Worcester12345]

(In reply to Jorg K (GMT+1) from comment #9)
> I don't see a bug here, this seems like a support case to me. You can get
> support here:
> https://support.mozilla.org/en-US/products/thunderbird

An extension which does not uninstall properly seems like a bug to me. I tried reinstalling and then uninstalling Thunderbrowse again, but that did not help.

Comment 11

[Jorg K (CEST = GMT+2)]

Seriously, I don't understand what Thunderbrowse is about. You're talking about this add-on:
https://addons.mozilla.org/en-US/thunderbird/addon/thunderbrowse/ ?
That was compatible up to TB 16. Looks like you might need some *support* to clean-up your machine (which we don't give here). You can uninstall add-ons manually by removing them from the extensions folder in your profile.

If all fails, you need to create a new profile.

Comment 12

[Worcester12345]

(In reply to Jorg K (GMT+1) from comment #11)
> Seriously, I don't understand what Thunderbrowse is about. You're talking
> about this add-on:
> https://addons.mozilla.org/en-US/thunderbird/addon/thunderbrowse/ ?
> That was compatible up to TB 16. Looks like you might need some *support* to
> clean-up your machine (which we don't give here). You can uninstall add-ons
> manually by removing them from the extensions folder in your profile.
> 
> If all fails, you need to create a new profile.

It WAS installed a long time ago, and removed not long after, allegedly successfully.

The bug lies in the fact that it only started displaying this broken message recently. From everything I can tell, the extension was uninstalled successfully, and it is not showing now.