1392980 - New email notification on after update to 52.3.0 [MAC]

Status: RESOLVED INVALID

(Thunderbird :: OS Integration, defect)

Description

[Erich]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Steps to reproduce:

I have updated Thunderbird via automatic update to 52.3.0 .
This has been done Aug22 (yesterday).
My email notification has been set to off in the notification centre (MAC)



Actual results:

Since update I get "new email notification" banner and corresponding sound every time a new email arrives in one of my accounts.
I can switch off this sound in the notification area of the system preferences (MAC)



Expected results:

As in all earlier updates there should not be a change in notification presets when updating Thunderbird.

Comment 1

[Jorg K (CEST = GMT+2)]

From which version did you upgrade? 45? There were changes to the notifications on Mac, maybe a manual intervention was needed. Is it working now?

Comment 2

[Erich]

Attachment: This shows the MAC settings before update to 52.3.0

Comment 3

[Erich]

Attachment: This shows the MAC settings AFTER update to 52.3.0

Comment 4

[Javi Rueda :javirid]

Waiting for the reporter to answer Jorg questions.

The only thing I would like to say right now is that Thunderbird is unable to change any setting on the way notification looks. If the user selects 'None' -don't know the correct wording in English locales of macOS, maybe it is 'Off'- then that will be the setting that will be kept after running Thunderbird. Apple is not providing any API to change that behavior.

Like I have been saying for a time, which is probably what Jorg was appointing to, Thunderbird in macOS will always ask the operating system to show the notification. In other words, all Thunderbird preferences related to it are bypassed. The only ones which remain are the ones about the audio file which could be played along the notification.

Comment 5

[Erich]

I updated from the latest version from release update channel, I hold Thunderbird up to date, but do not know which version that was, you will know better.
Yes, manual intervention was needed: I checked in Thunderbird preferences, but nothing had to be adapted there.
I had to manually change the MAC OS-X properties in the notification Center (System Preferences - Notifications - Thunderbird).
The update to Thunderbird 52.3.0 has changed the notification settings in the MAC OS-X notification center.
I uploaded two PNGs to illustrate that.

It is working now. But I guess that many users who are less experienced might report this issue and create appropriate effort.
My proposal is to issue an appropriate Information, so that users know what to do.

With this action you could close this bug report ticket.

Erich

Comment 6

[Jorg K (CEST = GMT+2)]

(In reply to Erich from comment #5)
> It is working now. But I guess that many users who are less experienced
> might report this issue and create appropriate effort.
> My proposal is to issue an appropriate Information, so that users know what
> to do.
Yes, indeed. Sadly that's not how the TB project works. A volunteer implements something which eventually makes it into a major release. The person doing the release and the release notes (me) knows nothing about the issue. Here are the ones for TB 52:
https://www.mozilla.org/en-US/thunderbird/52.0/releasenotes/.

Had I known, I would have included something, like:

CHANGED: Notifications on Mac: Some manual adjustments might be necessary in the Mac Notification Center (System Preferences - Notifications - Thunderbird).

which I can still do hoping that people would visit this from the more up-to-date notes
https://www.mozilla.org/en-US/thunderbird/52.3.0/releasenotes/

However, I'm not even sure that your case is common. Javi, do the changes we shipped in TB really make it necessary to reinstate the previous settings in the Mac Notification Center?

Comment 7

[Javi Rueda :javirid]

Looking at the screenshots, it seems to me that all settings were reset to their default value, including the alert style.

As I said, there is no way for developers to change those settings. The only thing a developer could do is register to the Notification Center. That is done by just showing a notification. That makes macOS to add Thunderbird to the list of apps shown at the left and configuring all settings to their default values. Developer cannot report the alert style it is wished, neither if sound should be played or a badge added to the icon in the dock. User should do it.

I have just tested Thunderbird 56b3 and it is working as expected. However, I had tested the update from b2 to b3 already and I will not do it again now. Sorry.

Next time I do the QA test I will also look for those settings not being changed by default ones.

Comment 8

[Jorg K (CEST = GMT+2)]

OK, let's close that then since according to Javi, TB didn't change those settings. Anyway, we won't find out what happened exactly.

Comment 9

[Javi Rueda :javirid]

I will test this bug next time I do QA test. What I think is happening is that, first notification after the update is somehow registering Thunderbird again, which makes settings to get their default values.

(In reply to Jorg K (GMT+2) from comment #6)
> (In reply to Erich from comment #5)
> > It is working now. But I guess that many users who are less experienced
> > might report this issue and create appropriate effort.
> > My proposal is to issue an appropriate Information, so that users know what
> > to do.

It is in the General pane in Preferences. No need to add any other message anywhere. You are a user who has enough experience to know where to look when having problems. But users having this problem would, very easily go to the Preferences window, where there is a sentence directing them to the Notification Center, where they will find the same problem you were able to find without help :)

> Yes, indeed. Sadly that's not how the TB project works. A volunteer
> implements something which eventually makes it into a major release. The
> person doing the release and the release notes (me) knows nothing about the
> issue. Here are the ones for TB 52:
> https://www.mozilla.org/en-US/thunderbird/52.0/releasenotes/.

Just for-the-records: bug 1106815, the one which started showing the alerts always, was scheduled to be in the release channel in Thunderbird 50.
 
> 
> Had I known, I would have included something, like:
> 
> CHANGED: Notifications on Mac: Some manual adjustments might be necessary in
> the Mac Notification Center (System Preferences - Notifications -
> Thunderbird).
> 
> which I can still do hoping that people would visit this from the more
> up-to-date notes
> https://www.mozilla.org/en-US/thunderbird/52.3.0/releasenotes/
> 

That would be fine, Jorg. It would be perfect if The Thunderbird 50 I mentioned earlier was released as Thunderbird 52. It could also help people which are having problems with the sound notifications.

> However, I'm not even sure that your case is common. Javi, do the changes we
> shipped in TB really make it necessary to reinstate the previous settings in
> the Mac Notification Center?

No. I still think that the problem is a new registration of Thunderbird in the Notification Center

Comment 10

[Jorg K (CEST = GMT+2)]

I've added it to https://www.mozilla.org/en-US/thunderbird/52.0/releasenotes/.
It will take a while for the page to refresh.

Thunderbird 50 was only a beta, too late to add the release note there now since we're at TB 56 beta 3.