1393520 - Open Message in Conversation does nothing

Status: RESOLVED WORKSFORME

(Thunderbird :: Folder and Message Lists, defect)

Description

[John G. Myers]

Reproduction steps:

* Select a single message in the message list.
* Open the context menu and select "Open Message in Conversation"

Expected:

New tab created with thread view containing message.

Actual:

No change other than context menu dismissing.



  Application Basics

    Name: Thunderbird
    Version: 52.3.0
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:52.0) Gecko/20100101 Thunderbird/52.3.0
    Profile Folder: Show in Finder
    Application Build ID: 20170815040357
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Memory Use: about:memory
    Profiles: about:profiles

  Mail and News Accounts
    account1:
      INCOMING: account1, , (imap) exch.proofpoint.com:993, SSL, passwordCleartext
      OUTGOING: , exch.proofpoint.com:587, alwaysSTARTTLS, passwordCleartext, true

    account2:
      INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

    account3:
      INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
      OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

  Crash Reports
    https://crash-stats.mozilla.com/report/index/bp-cf12fe64-335f-46f6-ac66-ced2d2160719 (7/19/16)

  Extensions
    Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

  Important Modified Preferences

    Name: Value

      accessibility.typeaheadfind.flashBar: 0
      browser.cache.disk.capacity: 358400
      browser.cache.disk.filesystem_reported: 1
      browser.cache.disk.smart_size_cached_value: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      extensions.lastAppVersion: 52.3.0
      font.internaluseonly.changed: true
      mail.openMessageBehavior.version: 1
      mail.spotlight.firstRunDone: true
      mailnews.database.global.datastore.id: a1e202cd-19bc-3b4c-ae04-5b21836c42d
      mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
      media.gmp.storage.version.observed: 1
      network.cookie.prefsMigrated: true
      network.predictor.cleaned-up: true
      places.database.lastMaintenance: 1503000668
      places.history.expiration.transient_current_max_pages: 50656
      plugin.importedState: true
      security.sandbox.content.tempDirSuffix: {92542bb7-bdcc-ae4a-a04d-13073d2d0692}

  Graphics

      GPU #1
      Vendor ID: 0x1002
      Device ID: 0x6821

      Features
      WebGL Renderer: ATI Technologies Inc. -- AMD Radeon R9 M370X OpenGL Engine -- 2.1 ATI-1.51.8

      AzureCanvasBackend: skia
      AzureCanvasAccelerated: 0
      AzureFallbackCanvasBackend: none
      AzureContentBackend: skia
      TileHeight: 1024
      TileWidth: 1024

  JavaScript

  Incremental GC: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Library Versions

      Expected minimum version
      Version in use

      NSPR
      4.13.1
      4.13.1

      NSS
      3.28.5
      3.28.5

      NSS Util
      3.28.5
      3.28.5

      NSS SSL
      3.28.5
      3.28.5

      NSS S/MIME
      3.28.5
      3.28.5

Comment 1

[Jorg K (CEST = GMT+2)]

(In reply to John G. Myers from comment #0)
> Reproduction steps:
> * Select a single message in the message list.
> * Open the context menu and select "Open Message in Conversation"
> Actual:
> No change other than context menu dismissing.
Please don't post any unsolicited debug information into comments. If anything, attach it as a text file.

"Open Message in Conversation" works based on the global message database in folders which are indexed.

Looks like there is something wrong with your global message database. Do this:

Do a global search (CTRL+K) on one of the words in the subject or body of the message. Do you find the message (and it friends) in the result list?

If not, do "Help > Troubleshooting Information", and visit your profile in the file manager. Close Thunderbird, delete global-messages-db.sqlite. Start TB again and wait for the message database to rebuild, that can take a while. Then try the conversation view again.