1423615 - Can not trigger autofill suggestions in a field which contains a formatting string

Status: NEW

(Toolkit :: Form Autofill, defect, P3)

Description

[ovidiu boca[:Ovidiu]]

[Affected versions]:

Tested on Nightly 59.0a1(2017-12-05)

[Affected platforms]:

Tested on Mac 10.13 Windows 7, 10

[Steps to reproduce]:

Prerequisites:
 1. Make sure you have at least two saved profiles.

 
1. Go to www.bestbuy.com and log in
2. Proceed to Add Shipping Address
3. Click on the fields that are listed
4. Click on Phone number field 

[Expected result]:

A drop down with your profile suggestions should be displayed.  

[Actual result]:

There are no autofill suggestions. 

Note please see the video for the actual result: https://streamable.com/gluua

Comment 1

[Luke Chang [:lchang] (inactive)]

Thanks for reporting.

It's really a tricky issue. Once the phone-number field is focused, the website immediately appends "   -   -    " to the field as a format string. That cause it unable to match any of saved profiles. Since we can't distinguish that a string is added by users or websites, it's unlikely to have a proper solution so remove V2 flag as I think it's more like a website compatible issue and unnecessary to block V2 features.

However, Chrome seems to workaround it by ignoring some characters, such as space, hyphen and bracket, while matching profiles. Maybe we can do the same trick.

Comment 2

[Luke Chang [:lchang] (inactive)]

I didn't mean to close this bug. Reopen it as we might be able to find some ways to workaround it.

Comment 3

[Valentina Claudia Ona]

I verified this issue using Latest Nightly 59.0a1 with Build ID 20171219100203 on Windows 10 x64 and it's also reproducible.

Comment 4

[Lauren Fu(Firefox EPM)]

After discussion and triage, we still hold the decisions not to fix this bug considering the effort to do customized solutions. Keep this opened for tracking issues and found out better solutions in further release.

Comment 5

[Cristian Fogel [:cfogel]]

Encountered the same issue on:  
https://secure2.homedepot.com/account/view/addresses
Other pages seem to trigger the autofill.

(macOS 10.11 - Firefox 63.0b12)

Comment 6

[Catalin Sasca, Desktop Test Engineering [:csasca]]

The issue is still reproducible on Homedepot (Win 8.1 x64 and Firefox 66.0b12). Bestbuy seems to be working now. And on Sears.com QVC.com, the Address field and Phone is not filled.

Comment 7

[Liviu Seplecan]

The issue is reproducible on homedepot.com on Windows 7X64 (Firefox latest nighlty 68.0a1 / 10-05-2019).

Comment 8

[Liviu Seplecan]

The issue is reproducible on homedepot.com on Ubuntu 18.04 (Firefox latest nighlty 69.0a1 / 02-07-2019)

Comment 9

[Marcela (Please NI request to Brindusa Tot)]

The issue is reproducible on homedepot.com on Windows 10 (Firefox latest Nightly version 70.0a1 (2019-08-28) .

Comment 10

[Peter Magyari (Desktop QA)]

The issue is also reproducible on Firefox Nightly 71.0a1 (20190925215653)