Closed Bug 1441663 Opened 7 years ago Closed 9 days ago

Crackling sound on youtube.com and Spotify Web player

Categories

(Core :: Audio/Video: Playback, defect, P3)

Product:
Core
Component:
Audio/Video: Playback
Version:
58 Branch
Type:
defect

Tracking

()

Status:
RESOLVED INACTIVE

People

(Reporter: mystiquewolf, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0 Build ID: 20180206200532 Steps to reproduce: Open youtube.com and music videos. Issue also happens on Spotify web player. Actual results: The sound has crackling and is not pure. Does not happen with Edge or Chrome. Expected results: The sound should be pure.
Summary: Crackling sound on youtube.com → Crackling sound on youtube.com and Spotify Web player
@ reporter, Could you provide a public url to reproduce the issue? Could you attach a result of about:support (Help > Troubleshooting Information)?
Flags: needinfo?(liubomirwm)
(In reply to Alice0775 White from comment #1) > @ reporter, > Could you provide a public url to reproduce the issue? > Could you attach a result of about:support (Help > Troubleshooting > Information)? Application Basics ------------------ Name: Firefox Version: 58.0.2 Build ID: 20180206200532 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 4/4 Stylo: content = true (enabled by default), chrome = false (disabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-9fd01920-4445-4d05-bc74-06b101180301 Submitted: 1 day ago All Crash Reports (including 9 pending crashes in the given time range) Firefox Features ---------------- Name: Activity Stream Version: 2018.01.04.0062-4997c81d ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Firefox Screenshots Version: 25.0.0 ID: screenshots@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Shield Recipe Client Version: 76.1 ID: shield-recipe-client@mozilla.org Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org Extensions ---------- Name: Adblock Plus Version: 3.0.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Bookmarks Tagging Version: 2.5.1 Enabled: true ID: kmdepbjjhlbhohppiancfgdpkjcoajgb@chrome-store-foxified-1889192533 Name: Chrome Store Foxified Version: 3.4 Enabled: true ID: Chrome-Store-Foxified@jetpack Name: LastPass: Free Password Manager Version: 4.2.3.20 Enabled: true ID: support@lastpass.com Graphics -------- Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e2bf) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e2bf) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true DirectWrite: true (10.0.17074.1002) GPU #1 Active: Yes Description: Intel(R) UHD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5917 Driver Version: 22.20.16.4815 Driver Date: 9-26-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 11931025 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce MX150 Vendor ID: 0x10de Device ID: 0x1d10 Driver Version: 23.21.13.9101 Driver Date: 2-23-2018 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2c1963eafb6d29f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2c1963eafb6d29f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2c1963eafb6d29f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2c1963eafb6d29f5\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2c1963eafb6d29f5\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2c1963eafb6d29f5\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2c1963eafb6d29f5\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_2c1963eafb6d29f5\nvldumd.dll Subsys ID: 119a1025 RAM: 2048 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 11072 Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output Devices Name: Group Speakers (High Definition Audio Device): Headphones (High Definition Audio Device): Speakers (Realtek High Definition Audio(SST)): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251193&REV_1000\4&4594da5&0&0001 Input Devices Name: Group Line In (Realtek High Definition Audio(SST)): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251193&REV_1000\4&4594da5&0&0001 Microphone Array (Realtek High Definition Audio(SST)): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251193&REV_1000\4&4594da5&0&0001 Microphone (High Definition Audio Device): Internal AUX Jack (High Definition Audio Device): Microphone (Realtek High Definition Audio(SST)): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251193&REV_1000\4&4594da5&0&0001 Stereo Mix (Realtek High Definition Audio(SST)): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251193&REV_1000\4&4594da5&0&0001 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20180206200532 browser.startup.homepage_override.buildID: 20180206200532 browser.startup.homepage_override.mstone: 58.0.2 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.urlbar.lastSuggestionsPromptDate: 20171201 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.ipc.processCount.web: 4 dom.push.userAgentID: a2209ae6be3f434ba724bcf1158d9b60 extensions.lastAppVersion: 58.0.2 general.useragent.locale: en layers.mlgpu.sanity-test-failed: false media.benchmark.vp9.fps: 195 media.benchmark.vp9.versioncheck: 3 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1512162912 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180206200532 media.gmp-manager.lastCheck: 1520067632 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1512162918 media.gmp-widevinecdm.version: 1.4.8.1008 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1519678004 places.history.expiration.transient_current_max_pages: 39484 plugin.disable_full_page_plugin_for_types: application/pdf privacy.cpd.cookies: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.history.custom: true privacy.sanitize.timeSpan: 0 privacy.trackingprotection.introCount: 20 security.sandbox.content.tempDirSuffix: {27f9ee82-1ff5-43be-aeb6-ac33058342b7} security.ssl.errorReporting.automatic: true services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1520009688 services.sync.lastSync: Sat Mar 03 2018 12:15:00 GMT+0200 (FLE Standard Time) storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1519460377 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: true Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: UIAUTOMATION| Library Versions ---------------- NSPR Expected minimum version: 4.17 Version in use: 4.17 NSS Expected minimum version: 3.34.1 Version in use: 3.34.1 NSSSMIME Expected minimum version: 3.34.1 Version in use: 3.34.1 NSSSSL Expected minimum version: 3.34.1 Version in use: 3.34.1 NSSUTIL Expected minimum version: 3.34.1 Version in use: 3.34.1 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4 Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en","en-US"] Available Locales: ["en-US","bg"] App Locales: ["en-US","bg"] Regional Preferences: ["en-150"] Default Locale: "bg" Operating System System Locales: ["en-US"] Regional Preferences: ["en-150"]
Flags: needinfo?(liubomirwm)
When i reported it, this was the video i was listening to: https://www.youtube.com/watch?v=2D1RDFwIMjU It also appeared on play.spotify.com I am not sure if it appears just about sometimes or all the time. I think it's just sometimes. But i'm sure that i heard it on different videos and in different days.
Experienced it again here: https://www.youtube.com/watch?v=Yg-CTZlpnWQ I could clearly see the crackling sound, now i am sure i am not crazy. :D
Okay, so more info. I can also hear the crackling sound in Edge for the last video link, but i think i can see it more clearly in Firefox than in Edge. I can also hear it using my headphones and not only the speakers. Can someone please tell me if they hear it also? Can people who see this test the videos above with different browsers?
Could you post the following information? Right click on the video, Choose "Copy debug info" and paste here, And also post codecs in "Stats of nerds" results.
Component: Untriaged → Audio/Video: Playback
Flags: needinfo?(liubomirwm)
Product: Firefox → Core
{ "ns": "yt", "el": "detailpage", "cpn": "IRpRZGHfnjFNcGbY", "docid": "Yg-CTZlpnWQ", "ver": 2, "referrer": "https://bugzilla.mozilla.org/", "cmt": "11.15", "plid": "AAVnJCv8JDnBY_j0", "ei": "oUKlWsjYK9aj1gKX14j4AQ", "fmt": "247", "fs": "0", "rt": "12.673", "of": "Fx2g3n_G9U5Vlke43qwBfA", "euri": "", "lact": 1, "cl": "188355313", "mos": 0, "state": "8", "vm": "CAIQARgE", "volume": 95, "c": "WEB", "cver": "2.20180308", "cplayer": "UNIPLAYER", "cbr": "Firefox", "cbrver": "58.0", "cos": "Windows", "cosver": "10.0", "hl": "bg_BG", "cr": "BG", "len": "189.001", "fexp": "23703445,23708904,23708906,23708910,23710476,23713711,23715498,23717469,23719816,23721898,23723618,23726170,23726508,23727426,23727474,23727698,23728534,23728809,23728811,23729055,23730450,9406112,9422596,9431754,9434798,9436620,9449243,9464239,9471235,9474356,9476617,9485000,9486206,9488572,9489758", "afmt": "251", "vct": "11.150", "vd": "189.001", "vpl": "0.000-11.150,", "vbu": "0.000-42.666,", "vpa": "false", "vsk": "false", "ven": "false", "vpr": "1", "vrs": "4", "vns": "2", "vec": "null", "vvol": "0.588401322771239", "creationTime": 13183.58, "totalVideoFrames": 335, "droppedVideoFrames": 0, "corruptedVideoFrames": 0, "lct": "10.905", "lsk": false, "lmf": false, "lbw": "1197963.099", "lhd": "0.095", "lst": "115.273", "laa": "itag=251,seg=4,range=714647-876665,time=40.0-50.0,off=0,len=162019,end=1", "lva": "itag=247,seg=7,range=2188972-2471099,time=37.3-42.7,off=0,len=282128,end=1", "lar": "itag=251,seg=4,range=714647-876665,time=40.0-50.0,off=0,len=162019,end=1", "lvr": "itag=247,seg=7,range=2188972-2471099,time=37.3-42.7,off=0,len=282128,end=1", "lvh": "r3---sn-hvcpauxa-nv4z", "lab": "0.000-50.001,", "lvb": "0.000-42.666,", "ismb": 16980000, "relative_loudness": "4.161", "optimal_format": "720p", "user_qual": "hd1080", "debug_videoId": "Yg-CTZlpnWQ", "0sz": false, "op": "1", "yof": false, "dis": "", "gpu": "ANGLE_(Intel(R)_UHD_Graphics_620_Direct3D11_vs_5_0_ps_5_0)", "cgr": true, "debug_playbackQuality": "hd720", "debug_date": "Sun Mar 11 2018 16:52:30 GMT+0200 (FLE Standard Time)" } https://imgur.com/a/3hi5G
Flags: needinfo?(liubomirwm)
Thanks for the additional info. "Stats for nerds" says 720p30 vp9 + opus. Seems likely to be an audio driver issue, especially if you hear it sometimes with Edge. Matthew, Jean-Yves, any ideas how to further diagnose?
Priority: -- → P3
Are you using a Microsoft Surface device? There have been numerous reports of audio crackling on several of these devices across multiple applications. I'm not sure what Chrome might be doing differently to avoid/mitigate this issue, but we can investigate that. One experiment worth trying is to disable any audio enhancements. Open the Sound control panel, right-click the current device and select Properties, go to the Enhancements tab and tick the "Disable all enhancements" option, then click OK - see http://www.thewindowsclub.com/disable-audio-enhancements-windows-10 if my instructions aren't clear. Please let us know if that helps with the crackling audio in Firefox and/or Edge.
Flags: needinfo?(liubomirwm)
Hi there. It is Acer Aspire A515-51G-55K9. When i checked under Enhancements, Disable all sound effects was already ticked enabled. Under Advanced there is some option for "hardware acceleration of audio" which is enabled, not sure if it has some connection to Enhancements. Also under spatial sound there is "Windows Sonic for headphones" and "7.1 Virtual surround sound". Should i disable them?
Flags: needinfo?(liubomirwm)
Thanks for checking. Is there an "Acer TrueHarmony" tab in the same spot? If so, it'd be worth testing with that disabled. Also try running the Windows 10 audio troubleshooter - hit the Windows key, type "troubleshooting", select the Troubleshooting app and then select "Troubleshoot audio playback". That should verify the correct/up to date drivers are present and a few other things. I also saw mention of restarting causing the problem to go away for a day or so. From a quick search, there are multiple reports similar to yours with Acer 5 series devices (but not mentioning Firefox specifically)... it does sound like this is a driver issue, so there may not be much we can do on our end. :-(
Oh, i see all the stuff in the Acer forums. And with the same model as mine. I'll post there. I should've first checked on Google, not there. Thank you for the time.
I'm not sure if it's an issue with the drivers, but i've reinstalled the Windows OS since some time. The issue with the crackling sound disappears when i close and then reopen Firefox. Crystal clear sound after reopen. Noticeable crackling before that.
Severity: normal → S3

Crackling and popping audio in all embedded audio or video players is back on Firefox Android V135. It is not present when uninstalling and reinstalling an older version V134 or running the Fennec fork for V135.

This includes all videos on YouTube. Could be device specific. I'm on a Samsung S10E.

The crackling and popping audio isn't that obvious and only occurs every 5 to 10 seconds.

Downloading and playing the exact same video in VLC or an older version results in no crackling.

Correction to above: *"or running the Fennec fork V134"

Kagami, please reply to the user above, tag the appropriate Android developer, or move his report to a new bug.

Also, comments #15 and #16 were left by spammers. Please delete them.

Flags: needinfo?(krosylight)

This bug is reported on Windows which most probably is not relevant with your issue. I'll close this and file a new one in Fenix to reduce potential confusion.

Status: UNCONFIRMED → RESOLVED
Closed: 9 days ago
Flags: needinfo?(krosylight)
Resolution: --- → INACTIVE
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