1443118 - I tried to change my PW, it went wrong. I don’t get messages. Accounts in same browser are OK.

Status: RESOLVED INVALID

(Thunderbird :: Security, defect)

Description

[Oscar FIESTAS-TEJADA]

Attachment: AOL_Support_Support_180301.jpeg

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) Version/11.0.3 Safari/604.5.6

Steps to reproduce:

I tried to change my password.


Actual results:

My computer stopped because of low battery.


Expected results:

On March 1st.

Comment 1

[Oscar FIESTAS-TEJADA]

My main account is [e-mail] (ofiestas.aol.com).
I am using the Mozilla Thunderbird e-Mail Browser, together with other 2 Netscape accounts.

On March 1st, I tried to change my password, but my computer switched-off, because of the battery.
By now, I am not getting any more new messages in [e-mail]
When I try to log in, with my old password, it doesn't recognise it. 

The other accounts using the same browser: [e-mail] and [e-mail] are working fine. 

Could you please be so kind and solve this problem in [e-mail] ? 
Thank you in advance. 
Best Regards, 
Oscar FIESTAS-TEJADA.

Comment 2

[Matt]

I am sure I saw this exact same question in the support forum yesterday.

Comment 3

[Matt]

(In reply to Matt from comment #2)
> I am sure I saw this exact same question in the support forum yesterday.

Found it. https://support.mozilla.org/en-US/questions/1207819

I suggest reading the relevant support article and taking appropriate action
https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

Comment 4

[Jorg K (CEST = GMT+2)]

OK, it's a support case.