Closed Bug 1460850 Opened 8 years ago Closed 7 years ago

investigate what is causing explorer.exe to crash so frequently on windows workers

Categories

(Infrastructure & Operations :: RelOps: OpenCloudConfig, task)

Product:
Infrastructure & Operations
Component:
RelOps: OpenCloudConfig
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: grenade, Assigned: grenade)

Details

it looks to be mostly occuring on windows 10. https://papertrailapp.com/searches/39306841 from bug 1457868 it looks like crashes involving twinui.dll are the ones that cause the instance to go unresponsive. eg: Apr 27 14:57:03 i-01c09dbd16ceb19cb.gecko-t-win10-64.use1.mozilla.com Application_Error: Faulting application name: explorer.exe, version: 10.0.15063.0, time stamp: 0xa25b6083 Faulting module name: twinui.dll, version: 10.0.15063.0, time stamp: 0xd3bee097 Exception code: 0xc0000409 Fault offset: 0x0000000000170abc Faulting process id: 0x1fa0 Faulting application start time: 0x01d3de1edaefc3a0 Faulting application path: C:\Windows\explorer.exe Faulting module path: C:\Windows\system32\twinui.dll Report Id: 0e1abc0f-df56-4d5c-a04e-77de83fb8a68 Faulting package full name: Faulting package-relative application ID:
running the papertrail search above shows zero occurences of this issue now. will revisit if we see a reoccurence.
Status: ASSIGNED → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
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