1463726 - No activity stream

Status: NEW

(Firefox :: New Tab Page, defect, P5)

Description

[Yauhen Shulitski]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0
Build ID: 20180521110957

Steps to reproduce:

1. Open Firefox
2. Go to Preferences > Home
3. Check Firefox Home (Default)
4. Open a new tab


Actual results:

A new empty tab is opened without activity stream


Expected results:

A new empty tab is opened with activity stream

Comment 1

[Gacel Perfinian]

Hello!

Is the cog shown on new tabs? If yes, this is a different bug and any further
info on this bug is appreciated. If it is just a white page, please follow
these steps:

1. On a new tab, open the "about:config" (without quotes) and press the
   "I accept the risk!" button.
2. The Configuration page is opened. Using the search box on the top of the
   page, search for the "browser.newtabpage.enabled" variable.
3. Double-click the value until the Value column shows "true".
4. Restart and check if the bug exists.

If it works, please check and give additional info to this bug:
Bug 1460963

and request someone to close this bug report. If it isn't, report it on this
bug and we will look at it.

Comment 2

[Yauhen Shulitski]

Hi Gacel,

Thank you for looking into it. I have browser.newtabpage.enabled set to true and browser.library.activity-stream.enabled set to true. I still see just a white page (the only one element on the page is Firefox logo in top left corner)

Comment 3

[Yauhen Shulitski]

Refreshing Firefox, as it was suggested in the linked ticket, resolved the issue

Comment 4

[Gacel Perfinian]

(In reply to Yauhen Shulitski from comment #3)
> Refreshing Firefox, as it was suggested in the linked ticket, resolved the
> issue

You're welcome!

Comment 5

[Ed Lee :Mardak]

Was browser.newtabpage.enabled already set to true or did you need to change it to true?

Comment 6

[Yauhen Shulitski]

It was already set to true

Comment 7

[Gacel Perfinian]

(In reply to Yauhen Shulitski from comment #2)
> (the only one element on the page is Firefox logo in top left
> corner)

If it means the top-left part of the page (and not the favicon),
that might be a quirky bug.

Yauhen, is the Firefox logo grey or coloured?

Comment 8

[Yauhen Shulitski]

I believe it was grey. Also what I noticed is that the configuration page didn't have Firefox Home Content section. Only New Windows and Tabs section was presented

Comment 9

[Yauhen Shulitski]

Attachment: Screenshot from 2018-05-25 10-54-25.png

Firefox Home Content section was not presented

Comment 10

[Ed Lee :Mardak]

The situation sounds like activity stream never got initialized to render the page or to render the preferences. There had been some extension sandboxing issues in the past that prevented the loading of the extension on Linux, but that was fixed in bug 1384240.

You wouldn't happen to still have the broken profile to see if there were errors that appeared in the Tools -> Web Developer -> Browser Console?

Comment 11

[Yauhen Shulitski]

ahhh.. unfortunately, I don't have it anymore. I think it was removed during the Refresh process. 

When I visited about:newtab with open console, there was only one message:
Navigated to jar:file:///home/jsn/app/firefox/browser/features/[e-mail]!/chrome/content/prerendered/en-US/activity-stream.html

Comment 12

[BugBot [:suhaib / :marco/ :calixte]]

The bug has a release status flag that shows some version of Firefox is affected, thus it will be considered confirmed.