Closed Bug 1465556 Opened 7 years ago Closed 5 years ago

Crash in msonsext.dll via shell32.dll/CShellLink, saving / attaching files

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
Windows
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: wsmwk, Unassigned)

References

(
URL
)

Details

(Keywords: crash)

Crash Data

#10 crash for 52.8.0 when all msonsext.dll signatures combined (not a new crash, just never filed it) msonsext.dll is associated with MS Office or sharepoint. The few crash citations I find indicate renaming msonsext.dll will stop the crashing. Spot checking a few crashes, msonsext.dll version are mostly circa 2013/2014. But it's not clear if some factor other that age causes crashes. Most OS are win7 and win8.1, but there are some windows 10. Locales de, it, ja, fr represent ~50% of crashes. There are also a few firefox crashes - bp-f3cb79c9-a395-41c7-beb3-41caf0180525 This bug was filed from the Socorro interface and is report bp-c59f74a2-55e7-4387-9548-77e5e0180516 Windows 10, MSONSEXT.DLL 11.0.6715.60 ============================================================= Top 10 frames of crashing thread: 0 msonsext.dll msonsext.dll@0x53555 1 msonsext.dll msonsext.dll@0x52387 2 msonsext.dll msonsext.dll@0x52397 3 msonsext.dll msonsext.dll@0x522d1 4 msonsext.dll msonsext.dll@0x1112cf 5 msonsext.dll msonsext.dll@0x50654 6 msonsext.dll msonsext.dll@0x511ad 7 msonsext.dll msonsext.dll@0x513ce 8 windows.storage.dll CShellLink::GetIconLocation 9 shell32.dll CFolderShortcut::GetIconLocation =============================================================
bp-ab120678-b66a-447a-b33e-259c80190105 is a curent example of msonsext.dll | CShellLink::GetIconLocation total still barely in top 25 ranking, but I don't think this is actionable
Crash Signature: [@ msonsext.dll@0x53555 ] [@ msonsext.dll@0x534d5 ] [@ msonsext.dll@0x52bd7 ] [@ msonsext.dll@0x52b57 ] [@ msonsext.dll@0x4f8b5 ] [@ msonsext.dll@0x4ff35 ] [@ msonsext.dll@0x4ef37 ] → [@ msonsext.dll@0x53555 ] [@ msonsext.dll@0x534d5 ] [@ msonsext.dll@0x52bd7 ] [@ msonsext.dll@0x52b57 ] [@ msonsext.dll@0x4f8b5 ] [@ msonsext.dll@0x4ff35 ] [@ msonsext.dll@0x4ef37 ] [@ msonsext.dll | CShellLink::GetIconLocation ] [@ msonsext.dll |…
Keywords: topcrash-thunderbird

Very much in the top 20 rankings.

Another signature is pkmws.dll | msonsext.dll | CShellLink::GetIconLocation bp-65f9fb9f-262f-4594-9528-7603e0190202

Crash Signature: | windows.storage.dll | CFolderShortcut::GetIconLocation ] → | windows.storage.dll | CFolderShortcut::GetIconLocation ] [@ pkmws.dll | msonsext.dll | CShellLink::GetIconLocation ]
Keywords: topcrash-thunderbird
Summary: Crash in msonsext.dll saving / attaching files via shell32.dll/CShellLink → Crash in msonsext.dll via shell32.dll/CShellLink, saving / attaching files

No longer a topcrash.
msonsext.dll | CShellLink::GetIconLocation b62b2269-2adb-4ea5-a71d-35cf00191001 68.1.1

Keywords: topcrash-thunderbird

94% of crashes are not windows 10, so it's frequency will likely continue to decrease.
Plus the Windows 10 crash is clearly not in our code - example bp-3612a1ff-25d3-4dd0-a99e-3137f0200920

Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → INVALID
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