1467240 - Print long Web page only renders one paper page

Status: REOPENED

(Core :: Printing: Output, defect, P3)

Description

[lisa.dusseault]

Attachment: Salesforce Heroku MSA | Heroku.pdf

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:60.0) Gecko/20100101 Firefox/60.0
Build ID: 20180516032328

Steps to reproduce:

Tried to print all of https://www.heroku.com/policy/salesforce-heroku-msa to PDF
  - tried Cmd-P, tried menu (both work the same)
 - In print dialog, tried send to preview, tried print to PDF - (both have the same issue) 


Actual results:

The resulting PDF (attached) only has one page of text, and one mostly blank page.  The rest of the MSA is missing (when I print from Chrome, it turns out to be 8 pages) . 


Expected results:

I expect that the text which renders in the Web page in the tab, should also be in the PDF print.

FYI I read the support page for printing could not try the "Simplify Page" feature because i can't find it anywhere in the dialogs that show on MacOS. 
https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox
 * Also!  "Print Rage" sounds appropriate but probably a typo...

Comment 1

[Daniel Bodea [:danibodea]]

This issue reproduces on all platforms and browser versions (Windows 10, Ubuntu 16, Mac OS X 10.13 and Nightly v62.0a1, Beta v61.0b12, Release v60.0.2, ESR 60 v60.0.2, ESR 52 v52.8.1).

Comment 2

[Jan-Ivar Bruaroey [:jib] (needinfo? me)]

Fyi, on Mac this happens even with simple pages like https://bugzilla.mozilla.org/buglist.cgi?quicksearch=crash

Comment 3

[(inactive) Jim Chen [:jchen] [:darchons]]

Hi Sean, since you're listed as the triage owner, is someone able to look into this? This is a pretty serious bug IMHO.

Comment 4

[Sean Voisen (:svoisen)]

Agreed, this is pretty bad :/

Jonathan, can you please take a look at this? Would be good to know when this regressed.

Comment 5

[Daniel Bodea [:danibodea]]

I attempted to find a regression window and I went as far back as Nightly 46 and the issue still reproduces. It appears as if this isn't a regression at all.

Comment 6

[Jonathan Watt [:jwatt]]

Yes, there are bug reports going back years about only the first page printing: bug 751887, bug 1303221, etc.

Sean, I agree this is a terrible user experience, but other things have always been given a higher priority than printing in the past. Given that this isn't a regression, do you still want me to look into it right now?

Comment 7

[Sean Voisen (:svoisen)]

Gotcha – Given this is *not* a regression (surprised me actually), will set to P3.

Comment 8

[Sean Voisen (:svoisen)]

Document body has display: flex. This will be fixed by fixing bug 939897.

Comment 9

[Ting-Yu Lin [:TYLin] (PDT, UTC-7)]

Test printing the page again after bug 1622935 landed, on Firefox Nightly (2020-05-14), but I still see the page truncated.

<article class="policy main content-with-sidebar"> has float: left style, so this bug is worth digging into.