Open Bug 1473839 Opened 7 years ago Updated 3 years ago

New messages to ignored threads trigger notification if filtering is involved

Categories

(Thunderbird :: Mail Window Front End, defect)

defect

Tracking

(Not tracked)

UNCONFIRMED

People

(Reporter: ivan_pozdeev, Unassigned, NeedInfo)

References

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0 Build ID: 20180621125625 Steps to reproduce: * subscribe to a mailing list, set up a filter to move messages from it to a subfolder, after junk classification * turn on a threaded view in Inbox and that subfolder * ignore some thread * a new message to that thread arrives Actual results: One of the following: * new mail notification appears * mail notification does not appear but the sound plays and the tray icon shows * unread counter reflects the new message; if I show ignored threads, I can see that the unread message is the new one At different times, different symptoms show, so it may be a race condition or some persistent breakage in the database. Expected results: * new mail notification does not appear; if there are other messages, it appears but does not include the ignored message(s) * the new message is automatically marked as read
Steps to reproduce: * I also chose unified folder view (if that matters)
I'm not sure ignored threads ever suppressed notifications - did you ever see it do that? (It's not clear to me that it should.)
Flags: needinfo?(ivan_pozdeev)
@Wayne It says so right here: https://support.mozilla.org/en-US/kb/ignore-threads#w_ignore-a-thread > If there are further replies to the same conversation, these replies won't trigger a new mail notification. I'll check if notifications are suppressed if there's no filtering.
Ignore for mail was implemented in bug 179033 in version 24. There is no mention in the bug or the patch of supressing notifications - the primary purposes of "ignore" is to hide messages from view. Therefore, https://support.mozilla.org/en-US/kb/ignore-threads#w_ignore-a-thread could be better worded. There are many notification/alert/biff bug reports, so the inconsisitencies that you see are likely one of those reports.
I've confirmed that messages from ignored threads do not appear in new mail notifications if filters are disabled. It _seems_ that this doesn't stop the notifications themselves though, and that "mail notification does not appear but the sound plays and the tray icon shows" is when all the arrived messages are from ignored threads. Can't consult the sources right now, importing them and setting up an IDE for navigation will take some time.
Severity: normal → S3
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