1477177 - Install is failing on the Samsung store with "Unable to install application due to error popup"

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: General, defect, P2)

Description

[Sylvestre Ledru [:Sylvestre]]

Attachment: 2_prefail.mp4

We are experimenting to get Fennec on the Samsung store and the install is failing with:
>  Unable to install application due to error popup (Installation failed. Try later.org.mozilla.firefox: - 113) 

See the video as attachment

Comment 1

[Sylvestre Ledru [:Sylvestre]]

I tried to upload aarm64 and I am getting:
"The VersionCode is invalid. VersionCode must be entered in integers and the same version number cannot be used for more than one binary."

I downloaded it here:
https://ftp.mozilla.org/pub/mobile/releases/61.0/

Comment 2

[Sylvestre Ledru [:Sylvestre]]

I also asked a question to their support.

Comment 3

[Sylvestre Ledru [:Sylvestre]]

I moved the package as beta and I can reproduce (samsung devices only):
http://apps.samsung.com/betastore/openAppDetail.as?appId=org.mozilla.firefox

AFAIK, I didn't have this issue with 60.

Comment 4

[Nick Alexander :nalexander [he/him]]

(In reply to Sylvestre Ledru [:sylvestre] from comment #1)
> I tried to upload aarm64 and I am getting:
> "The VersionCode is invalid. VersionCode must be entered in integers and the
> same version number cannot be used for more than one binary."

This is very specific; it means that we have overlap with ARM, x86, and aarch64.  I remember thinking this was a potential problem but being calmed by jchen's analysis in https://bugzilla.mozilla.org/show_bug.cgi?id=1360291#c3.  jchen, what do you think is happening here?

Comment 5

[(inactive) Jim Chen [:jchen] [:darchons]]

:jlorenzo in bug 1477259 said it's because aarch64 has the same version code as x86.

For the error in comment 0, :sebastian said it's due to ABI mismatch. I do see this in the logs locally,

> E PackageInstaller: Commit of session 2095308263 failed: Failed to extract native libraries, res=-113
> D AppsPackageInstaller: PackageInstallerCallback: result [7], message [INSTALL_FAILED_NO_MATCHING_ABIS: Failed to extract native libraries, res=-113], packageName [org.mozilla.firefox]
> D AppsPackageInstaller:  INSTALL failed.
> D [GalaxyApps Install] : [ERROR] Package install return code : -113

Comment 6

[Sylvestre Ledru [:Sylvestre]]

Jim, is it because aarch64 wasn't uploaded?
If not, do you see what could be the reason of the issue?
Thanks

Comment 7

[Sylvestre Ledru [:Sylvestre]]

Wrong Chen, sorry.

Comment 8

[(inactive) Jim Chen [:jchen] [:darchons]]

(In reply to Sylvestre Ledru [:sylvestre] from comment #6)
> Jim, is it because aarch64 wasn't uploaded?
> If not, do you see what could be the reason of the issue?
> Thanks

aarch64 shouldn't be related. :sebastian said it could be because Samsung store always serves the highest version code APK, which in our case is the x86 version. Is there a filter or something in the Samsung console that lets you restrict a particular APK to a particular ABI?

Comment 9

[Firefox Bug Husbandry Bot]

Re-triaging per https://bugzilla.mozilla.org/show_bug.cgi?id=1473195

Needinfo :susheel if you think this bug should be re-triaged.

Comment 10

[Sylvestre Ledru [:Sylvestre]]

I uploaded only fennec-60_0_2-multi-android-arm.apk (no x86, no aarch64) and published it on:
http://apps.samsung.com/betastore/openAppDetail.as?appId=org.mozilla.firefox
I am getting the same error -113.

Jim, can you help?

Comment 11

[Sylvestre Ledru [:Sylvestre]]

So, uploading only the arm worked.
I had to uninstall and reinstall the application.

While I don't think x86 is a priority, fixing the issue for aarch64 should be done soon.

Comment 12

[(inactive) Jim Chen [:jchen] [:darchons]]

Maybe we can find a contact at Samsung? I suspect the Samsung store may not be handling multiple APKs with different ABIs correctly. It would be good to get a confirmation.

Comment 13

[BMO Automation]

We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.