1504942 - No video on all cartridges from moon-chassis-13 and moon-chassis-14

Status: RESOLVED FIXED

(Infrastructure & Operations :: RelOps: Hardware, task)

Description

[Attila Craciun [:arny]]

There is no video on all cartridges from  moon-chassis-13 and  moon-chassis-14. I  use the ILO Windows client, enter the cartridge IP/port, use/pass, it say authenticating, then no video and after a while it times out. Also, the menu is disabled. 

If I use the Java ILO it works fine. 

Is there any network changes made yesterday? There where working 24 hours ago.

Comment 1

[:dhouse]

I am able to reproduce this problem from a vpn-connected windows 7 box running:
HP Lights-Out Configuration Utility
https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=1009143853&swItemId=MTX_8abe539b67bf46978e8f84acb8&swEnvOid=4184
Type: 	Software - Lights-Out Management
Version: 	5.2.0(26 Jun 2018)

I tested connecting to one cartridge from each chassis in mdc2. I get the time-out on the 4 I tested on chassis-14 and chassis-13, and I get a connection to each other chassis.

So this is unique to chassis 13 and 14.

Comment 2

[:dhouse]

In panorama, I see "allow" for the connections I have tried.
```
Session ID
	
33947415
Action
	
allow
Action Source
	
from-policy
Application
	
ssl
Rule
	
OpenVPN-SSHJumphost
Session End Reason
	
tcp-rst-from-client
Category
	
any
Virtual System
	
vsys1
Device SN
	
013101001679
IP Protocol
	
tcp
Log Action
	
mozilla-profile-With-Threat
Generated Time
	
2018/11/06 16:47:55
Start Time
	
2018/11/06 16:45:35
Receive Time
	
2018/11/06 16:48:01
Elapsed Time(sec)
	
137
Tunnel Type
	
N/A
```

Comment 3

[:dhouse]

The chassis event log only shows browser logins.
No event errors have appeared from the chassis alerts.

Comment 4

[:dhouse]

Panorama records for the good connections look the same (tested with moon-chassis-8):
```
Session ID
	
34273258
Action
	
allow
Action Source
	
from-policy
Application
	
ssl
Rule
	
OpenVPN-SSHJumphost
Session End Reason
	
tcp-rst-from-server
Category
	
any
Virtual System
	
vsys1
Device SN
	
013101001679
IP Protocol
	
tcp
Log Action
	
mozilla-profile-With-Threat
Generated Time
	
2018/11/06 17:07:33
Start Time
	
2018/11/06 17:07:16
Receive Time
	
2018/11/06 17:07:40
Elapsed Time(sec)
	
15
Tunnel Type
	
N/A
```

Comment 5

[:dhouse]

I've tested connecting from the mdc1 vpn host instead of mdc2 (no change).

Comment 6

[:dhouse]

I tested resetting the iLO CM (`reset cm` from ssh to hpiLO), and that fixed the problem.
So if we see any connection problems to ilo in the future, we can try the `reset cm` command to reset the ilo manager.

I ran `reset cm` on moon-chassis-14 and moon-chassis-13 and confirmed a windows ilo client connection now works to both.