1508153 - 60.3.1 opens message and compose window (edit as new message) when opening a message by hitting the enter key on a numerical keypad on Mac

Status: NEW

(Thunderbird :: Mail Window Front End, defect)

Description

[[e-mail]]

Attachment: Screen shot showing two windows open when there should be one, plus the odd error at bottom of second, extra window.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:63.0) Gecko/20100101 Firefox/63.0

Steps to reproduce:

Since the 60.3.1 update the following seems to occur every time I type the Enter key to open a message: the email opens up like it always used to, but a second copy of the email is opened in a second window. I literally open the Mail & Newsgroups window, select a message, and type the Enter key to see this. It happens 100% of the time.


Actual results:

Two windows open. The second one has an odd error message at the bottom: "! A unique identity matching the From address was not found. The message will be sent using the current Frrom field and settings from identity Walt Hays <[e-mail]>". It's almost as if it thinks I am trying to reply when I was just opening a message to read it.


Expected results:

See above. One window should have opened. I'm running the 64 bit version on a Mac.

If I double-click to open the same email message I do not get the two windows, just the one, as expected.

Comment 1

[Jorg K (CEST = GMT+2)]

So you have TB configured to open messages in a new window and not in a tab, right?

The second window is a compose window which originates from the "edit message as new command", hence the notification at the bottom.

I can't reproduce this on TB 60.3.1 on Windows. Richard, can you? Reporter, please start TB with all add-ons disabled, see Help menu, and see whether the problems persists.

Comment 2

[Richard Marti (:Paenglab)]

I can't reproduce this too. For me it seems to be extension related. Walt, please try with all Add-ons disabled disabled (see Help menu).

Comment 3

[[e-mail]]

Thanks for your quick response. I restarted with add-ons disabled and I still see the problem. I did narrow it down more, though: when I hit the "Return" key on my Mac a message opens a single copy. When I hit the "Enter" key (on the far right, embedded with the numbers keypad) I get the incorrect behavior, one open message and one Edit message as new. I can try other things, send you other info, etc. Let me know if there is anything I can help with.

Comment 4

[Richard Marti (:Paenglab)]

Is this a Mac keyboard or a 3rd party? I'll test this this evening with my MBP and a external keyboard.

Comment 5

[Jorg K (CEST = GMT+2)]

Looks like this key also sends an "E" which triggers "Edit as new message".

Comment 6

[Richard Marti (:Paenglab)]

Tried with a external keyboard. The edit window opens too when I press the Num keypad's enter.

Comment 7

[Jorg K (CEST = GMT+2)]

Stephen, do those numpads and external keyboards emit an "E" that triggers our "edit as new function"? Is there a problem in Firefox as well, maybe the "E" is also interpreted somehow?

Comment 8

[Patrick Brunschwig]

FWIW, I can also reproduce this on TB Daily.

Comment 9

[TBZ]

Happening on 60.4.0, OSX 10.13.6, Apple keyboard A1243, when set to either U.S. or Unicode Hex Input.

Comment 10

[Stephen A Pohl [:spohl]]

(In reply to Jorg K (GMT+1) (urgent reviews and bustage fix only, Dec 22nd to Jan 1st) from comment #7)
> Stephen, do those numpads and external keyboards emit an "E" that triggers
> our "edit as new function"? Is there a problem in Firefox as well, maybe the
> "E" is also interpreted somehow?

Unfortunately, I don't have an external keyboard with separate numpad to investigate this and I wouldn't know off-hand.

Comment 11

[Bob]

Happening on v60.3.3, Apple A1243 extended keyboard, OS 10.11.6, U.S. English. This also happened on the MacBook Pro keyboard, MacBookPro3,1.

Comment 12

[nrr17]

happening on v60.4.0(64-bit) OS10.12.6, only since TB did the auto-update. Normal mac keyboard, presumably A1243 but I dont know. I have no add-ons to disable, so that doesn't work.

Comment 13

[Wayne Mery (:wsmwk)]

(In reply to [e-mail] from comment #0)

Since the 60.3.1 update

Was your prior version 60.2.1 or 60.3.0?

Comment 14

[[e-mail]]

My update history (from inside Thunderbird) shows the following:

7/12/18 updated to 52.9.1
11/12 updated to 60.3.0 <--I believe the problem started here
11/15 updated to 60.3.1
12/1 updated to 60.3.2
12/8 updated to 60.3.3
1/15/19 updated to 60.4.0

Comment 15

[Ian Graham]

I voted for this bug - seems a pretty annoying regression for anyone using a keyboard with the A1243 keyboard .... like developers for example??

Comment 16

[[e-mail]]

Not sure what :swsmwk's note means, but if anyone ever needs me to test a pre-release fix for this, I'm happy to.

Comment 18

[Wayne Mery (:wsmwk)]

Does this still happen on version 91?

Comment 19

[TBZ]

(In reply to Wayne Mery (:wsmwk) from comment #18)

Does this still happen on version 91?

Yes.

Comment 20

[[e-mail]]

Yes for me, too, no change from when I reported it. Thanks.

Comment 21

[Wayne Mery (:wsmwk)]

Thanks for confirming.

Comment 22

[[e-mail]]

Latest release 91.3.2 has suddenly caused something very like this problem to start for the first-ever time on my wife's computer, but only on one of her several email accounts. Clicking to open a message doesn't generate two windows, as reported in earlier comments, just the peculiar reply window, in which 'From' is one of her other email accounts and 'To' is the account with the fault. Sometime also includes To to a Reply-to address for the real sender of the message, but this is uncorrelated with whether or not the incoming message shows a Reply-to address. Work-arounds suggested in earlier comments are successful (Ctrl-O or right-click and open in new tab or window). She has an old desktop computer: Dell Optiplex 3020.

Comment 23

[u379545]

This bug is still definitely a thing and I have been suffering with it for a good amount of past months unable to figure out how to correct it. Here's the topic created on mozillazine: http://forums.mozillazine.org/viewtopic.php?f=39&t=3088896:

"This is a draft message" & 'A unique identity matching the From address was not found' in all my Inbox messages

v91.7.0 on OS X 10.14.6. Used TB for many many years. Have a Charter IMAP email account set up. All of a sudden a good number of months ago, all my emails in my Inbox have a banner that says "This is a draft message" when just clicking on them in the email list.

https://i.imgur.com/joLqACp.png

Opening any of those mail (which for some reason always opens as Write: mode, whatever that is, not view or reply; not sure what's going on there either) will show a yellow banner at the bottom of the email with the following: "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity <IDENTITY> <MY EMAIL>."

https://i.imgur.com/svBSvqi.png

Any other folders, like Sent or Saved folders don't show or have this issue. I am not and don't use Unified View. I also have two GMail accounts and neither of them are doing that with their Inboxes.

Comment 24

[u379545]

Attachment: thisisadraftmessage.png

Comment 25

[u379545]

Attachment: uniqueidmatchingerror.png

Comment 26

[u379545]

Note I don't have a double window pop up for me if I double click. Only this weird 'Write:' window (not reply).

Comment 27

[u379545]

Attachment: Single Write Window Pop Up With ID Message.png

Comment 28

[Mike]

August 16, 2022.

I get the "A unique identity ..." message 100% of the time on Windows when I choose to open/edit an existing message as a new message, but only if that message was sent to me from a different email address. It does not happen if I "edit as new" an email I sent previously and which therefore has my own email address as "from". I get the message, but I do not get a second window. It happens whether I use the keyboard shortcut or the context menu with the mouse to "edit as new".

It does not happen if I simply open a note in a new window; it happens only when I "edit as new".

NOTE: I use SeaMonkey, not Thunderbird. SeaMonkey uses the TB code for email. In my case I see the message, but it has no deleterious effect. Everything seems to function correctly and without errors. (SeaMonkey version 2.53.13 from July 11, 2022.)