1515916 - Crashes when reply with long conversation

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Compose Window, defect)

Description

[Pete]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:64.0) Gecko/20100101 Firefox/64.0

Steps to reproduce:

Press reply on email try to write text and app crashes.


Actual results:

AdapterDeviceID: 0x0a16
AdapterDriverVersion: 10.18.14.5057
AdapterSubsysID: 2248103c
AdapterVendorID: 0x8086
Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.3.3,lookout%40s3_fix_version:1.2.23,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.3.3
AvailablePageFile: 13416947712
AvailablePhysicalMemory: 5173145600
AvailableVirtualMemory: 3344109568
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 48234496
BreakpadReserveSize: 83886080
BuildID: 20181204174145
CPUMicrocodeVersion: 0x24
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1545396530
EventLoopNestingLevel: 1
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
InstallTime: 1544429084
ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll","msvcp140.dll"],"Microsoft Windows":["rsaenh.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","lgpllibs.dll","nss3.dll","freebl3.dll","prldap60.dll","ldap60.dll","softokn3.dll","mozglue.dll"]}
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 2248103c, AdapterDriverVersion: 10.18.14.5057
FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 199
StartupCrash: 0
StartupTime: 1545396446
SystemMemoryUsePercentage: 37
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181204174145","version":"60.3.3","vendor":null,"platformVersion":"60.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7840,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"ru-RU","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2014},"hdd":{"profile":{"model":"Samsung SSD 860 EVO 500G","revision":"RVT0"},"binary":{"model":"Samsung SSD 860 EVO 500G","revision":"RVT0"},"system":{"model":"Samsung SSD 860 EVO 500G","revision":"RVT0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"2248103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.14.5057","driverDate":"8-16-2018","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"ru","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"RU"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 3024:"Gecko_IOThread",908:"Link Monitor",5936:"Socket Thread",5648:"JS Watchdog",5372:"BGReadURLs",5740:"Timer",2776:"Hang Monitor",4980:"Cache2 I/O",6132:"Cookie",5360:"GMPThread",5948:"WindowsVsyncThread",5772:"Compositor",5708:"VRListener",6116:"ImgDecoder #1",2208:"ImageIO",5732:"IPDL Background",3336:"HTML5 Parser",4960:"LoadRoots",5256:"DataStorage",5964:"DataStorage",2812:"mozStorage #1",5076:"ImageBridgeChild",4544:"ImgDecoder #2",1260:"ImgDecoder #3",4636:"PlayEventSound",6084:"DOM Worker",5872:"mozStorage #2",3548:"SysProxySetting",6004:"ProxyResolution",5584:"mozStorage #3",6104:"DNS Resolver #1",5536:"DNS Resolver #2",5880:"mozStorage #4",4132:"DataStorage",2712:"DNS Resolver #3",5380:"mozStorage #5",2788:"URL Classifier",3620:"Classifier Update",5972:"DNS Resolver #4",3812:"localStorage DB",6088:"DOM Worker",4128:"mozStorage #6",4144:"DOM Worker",4256:"StreamTrans #17",1856:"StreamTrans #18",
Throttleable: 1
TotalPageFile: 16439955456
TotalPhysicalMemory: 8220950528
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 195.788798333
Vendor:
Version: 60.3.3
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
 Поставщик услуг RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Поставщик услуг RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Поставщик услуг RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 Поставщик услуг RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: ru

Comment 1

[Wayne Mery (:wsmwk)]

Please post your crash IDs. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Comment 2

[Wayne Mery (:wsmwk)]

More information is neededfor this to be actionable