Closed Bug 1521375 Opened 6 years ago Closed 6 years ago

Firefox Desktop 64.0.2 pop-up re-appears after sleep/wake

Categories

(Toolkit :: UI Widgets, defect)

Product:
Toolkit
Component:
UI Widgets
Version:
64 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1498973

People

(Reporter: juliegnh, Unassigned)

Details

Attachments

(3 files)

FireFox64.0.2Bug.JPG
44.49 KB, image/jpeg
Details
Firefox2.JPG
207.70 KB, image/jpeg
Details
Firefox3.JPG
123.15 KB, image/jpeg
Details
Attached image FireFox64.0.2Bug.JPG —

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

Steps to reproduce:

Cleared history/cache to try to remove this ongoing problem since latest update.

Actual results:

Had to sign back into apps like Mail, Facebook, Twitter. Got a Facebook pop-up abut sending notifications, clicked Not Now, pop-up went away. Continued browsing. Put laptop to sleep for night(left browser sessions/tabs open). Woke laptop and the pop-up is overlayed on all tabs. It is not active, it will not go away. Can move browser window around and little picture stays in same place. You can get rid of it by closing all Firefox windows and starting again. Sometimes, if patient enough, it will go away if you open additional Windows, not tabs, and minimize/maximize and just use the browser. It will just disappear.

Expected results:

Phantom (not real) messages should not come back after sleep/wake. This has also happened with Search bar "pictures". Not a real bar, just a picture of it, can't interact.

Hi Julie,

Thanks for reporting this issue.

I cannot reproduce the issue with the following specs:
Version 64.0.2
Build ID 20190108160530
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

Can you paste your information from about:support so we can better try and reproduce this issue?

Component: Untriaged → Notifications and Alerts
Flags: needinfo?(juliegnh)
Product: Firefox → Toolkit

This what you want?

Application Basics

Name: Firefox
Version: 64.0.2
Build ID: 20190108160530
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
OS: Windows_NT 10.0
Multiprocess Windows: 2/2 (Enabled by default)
Web Content Processes: 5/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports Firefox Features

Name: Firefox Monitor
Version: 2.8
ID: fxmonitor@mozilla.org

Name: Firefox Screenshots
Version: 35.0.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Web Compat
Version: 3.0.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org

Extensions

Name: YouTube™ Flash® Player
Version: 2.0.2
Enabled: true
ID: jid1-HAV2inXAnQPIeA@jetpack

Security Software

Type:

Type:

Type:

Graphics

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001b687) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001b687) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
DirectWrite: true (10.0.17763.168)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 5500
Vendor ID: 0x8086
Device ID: 0x1616
Driver Version: 20.19.15.4549
Driver Date: 11-10-2016
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 00000000
RAM: Unknown

Diagnostics
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: direct2d 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 12412
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
blocked by env: Has battery

Media

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
Digital Output (SBWD 2E3077):
Speakers (Intel® Smart Sound Technology): ACPI\INT3438\1
Digital Output (SBWD 2E3077):
Input Devices
Name: Group
Microphone (Intel® Smart Sound Technology): ACPI\INT3438\1

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.fixup.domainwhitelist.192.168: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20190108160530
browser.startup.homepage_override.buildID: 20190108160530
browser.startup.homepage_override.mstone: 64.0.2
browser.tabs.remote.autostart.2: true
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20170820
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.placeholderName: Google
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dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
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gfx.crash-guard.d3d11layers.feature-d2d: true
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gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
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print.printer_HP_Officejet_4500_G510n-z.print_margin_top: 0.5
print.printer_HP_Officejet_4500_G510n-z.print_oddpages: true
print.printer_HP_Officejet_4500_G510n-z.print_orientation: 0
print.printer_HP_Officejet_4500_G510n-z.print_page_delay: 50
print.printer_HP_Officejet_4500_G510n-z.print_paper_data: 1
print.printer_HP_Officejet_4500_G510n-z.print_paper_height: -1.00
print.printer_HP_Officejet_4500_G510n-z.print_paper_name:
print.printer_HP_Officejet_4500_G510n-z.print_paper_size_unit: 0
print.printer_HP_Officejet_4500_G510n-z.print_paper_width: -1.00
print.printer_HP_Officejet_4500_G510n-z.print_resolution: 600
print.printer_HP_Officejet_4500_G510n-z.print_reversed: false
print.printer_HP_Officejet_4500_G510n-z.print_scaling: 1.00
print.printer_HP_Officejet_4500_G510n-z.print_shrink_to_fit: true
print.printer_HP_Officejet_4500_G510n-z.print_to_file: false
print.printer_HP_Officejet_4500_G510n-z.print_unwriteable_margin_bottom: 13
print.printer_HP_Officejet_4500_G510n-z.print_unwriteable_margin_left: 13
print.printer_HP_Officejet_4500_G510n-z.print_unwriteable_margin_right: 13
print.printer_HP_Officejet_4500_G510n-z.print_unwriteable_margin_top: 13
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_bgcolor: false
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_bgimages: false
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_duplex: -437918235
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_edge_bottom: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_edge_left: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_edge_right: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_edge_top: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_evenpages: true
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_footercenter:
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_footerleft: &PT
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_footerright: &D
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_headercenter:
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_headerleft: &T
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_headerright: &U
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_in_color: true
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_margin_bottom: 0.5
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_margin_left: 0.5
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_margin_right: 0.5
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_margin_top: 0.5
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_oddpages: true
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_orientation: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_page_delay: 50
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_paper_data: 1
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_paper_height: -1.00
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_paper_name:
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_paper_size_unit: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_paper_width: -1.00
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_resolution: 600
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_reversed: false
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_scaling: 0.80
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_shrink_to_fit: false
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_to_file: false
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_unwriteable_margin_bottom: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_unwriteable_margin_left: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_unwriteable_margin_right: 0
print.printer_HP09292B_(HP_Officejet_4500_G510n-z).print_unwriteable_margin_top: 0
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.sandbox.content.tempDirSuffix: {0eeeaf75-6878-4dd0-b2d0-e46f91c74624}
security.sandbox.plugin.tempDirSuffix: {12a201d3-3f6d-4c24-8fc3-d22214649392}
security.ssl.errorReporting.automatic: true
services.sync.declinedEngines: forms,history,passwords,prefs,tabs,addons
services.sync.engine.addons: false
services.sync.engine.addresses.available: true
services.sync.engine.greasemonkey: true
services.sync.engine.history: false
services.sync.engine.passwords: false
services.sync.engine.prefs: false
services.sync.engine.prefs.modified: false
services.sync.engine.tabs: false
services.sync.lastPing: 1548293611
services.sync.lastSync: Thu Jan 24 2019 19:10:16 GMT-0500 (Eastern Standard Time)
services.sync.numClients: 1
signon.importedFromSqlite: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1541197494
ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed.

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: true
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator: UNKNOWN|

Library Versions

NSPR
Expected minimum version: 4.20
Version in use: 4.20

NSS
Expected minimum version: 3.40.1
Version in use: 3.40.1

NSSSMIME
Expected minimum version: 3.40.1
Version in use: 3.40.1

NSSSSL
Expected minimum version: 3.40.1
Version in use: 3.40.1

NSSUTIL
Expected minimum version: 3.40.1
Version in use: 3.40.1

Sandbox

Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5

Internationalization & Localization

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

Flags: needinfo?(juliegnh)

Hmm… this is very unusual. Have you tried doing a Firefox Refresh (Help > Troubleshooting Information)? It will hopefully fix the issue.

Flags: needinfo?(juliegnh)
Attached image Firefox2.JPG —

from 1/31/19 laptop wake up

Flags: needinfo?(juliegnh)

OK, will see what happens. Reset done, but this is what I woke up to this morning, hopefully for the last time!

OK, I think the reset fixed it! I have never had a problem with Firefox before, so didn't know about that feature or I would have tried it. Thank you for your time and help Grover and Matthew! Not sure how you close the issue, or if I am supposed to do something....

Attached image Firefox3.JPG —

I spoke too soon. Just woke laptop and got Firefox3.jpg

Component: Notifications and Alerts → XUL Widgets
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → DUPLICATE
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