1527337 - FreeBSD users are being shown Windows content instead of Linux

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, task, P4)

Description

[Graham Perrin]

Attachment: Bookmarks menu in Firefox 65.0 on FreeBSD-CURRENT.png

Firefox and Firefox Quantum have a standard shortcut:

Ctrl+Shift+O
Show All Bookmarks

– not documented at:

Keyboard shortcuts - Perform common Firefox tasks quickly | Firefox Help
https://support.mozilla.org/kb/keyboard-shortcuts-perform-firefox-tasks-quickly

---

For search purposes (discoverability of this bug), also:

• Control-Shift-O
• Ctrl + Shift + O (a style of writing currently used at the URL above and at other Mozilla pages such as https://developer.mozilla.org/docs/Tools/Keyboard_shortcuts)
• Ctrl+⇧ Shift+O (a style of writing currently used at https://wikipedia.org/wiki/Table_of_keyboard_shortcuts)

Comment 1

[Graham Perrin]

https://bugzilla.mozilla.org/show_bug.cgi?id=1328637#c21 offers clarification.

I should treat this bug as a Tier-2 Knowledge Base content issue; misleading content (for Firefox 64 on Windows 8) is presented, by default, to Firefox 65.0 on FreeBSD-CURRENT.

I stumbled across the hidden option to customise content only after using the Editing Tools menu to view (not edit) history.

Comment 2

[Graham Perrin]

Sorry, Tier-3. I forgot, FreeBSD is Tier-3.

Comment 3

[Chris Ilias [:cilias]]

Attachment: Screenshot_2019-02-12 Keyboard shortcuts - Perform common Firefox tasks quickly Firefox Help.png

It's listed as "Library window (Bookmarks) ".

Do you think we should change it from "Library window (Bookmarks) " to "Show All Bookmarks"?

Comment 4

[:Gijs (he/him)]

(In reply to Chris Ilias [:cilias] from comment #3)

Created attachment 9043319 [details]
Screenshot_2019-02-12 Keyboard shortcuts - Perform common Firefox tasks quickly Firefox Help.png

It's listed as "Library window (Bookmarks) ".

Do you think we should change it from "Library window (Bookmarks) " to "Show All Bookmarks"?

I think the problem is that FreeBSD users get the Windows content instead of the Linux content.

Comment 5

[Graham Perrin]

(In reply to :Gijs (he/him) from comment #4)

I think the problem is that FreeBSD users get the Windows content instead of the Linux content.

I think so.

The broader problem – for any SUMO content that might be automatically, wrongly customised (think beyond Firefox or FreeBSD; think of readers using any browser, anywhere; of the Wayback Machine, and so on) – is ambiguity. We have no hint of customisation, no hint of incompleteness.

An average reader, not intending to edit a knowledge base, would not think to use an editing menu to discover the incompleteness of a document. Not good UX.

Compare with e.g. https://developer.mozilla.org/docs/Tools/Keyboard_shortcuts, which is clear, non-ambiguous. A good overview.

Comment 6

[Chris Ilias [:cilias]]

OK, there are two issues:

• FreeBSD users get the Windows content
• The discoverability of the OS-Picker

I've updated the summary/component of this bug for the first issue.
The second issue is bug 1095476.

Comment 7

[Graham Perrin]

FreeBSD users get the Windows content

Also content for the wrong version of Firefox. Customised for 64 when browsed with 65. Should I raise a separate bug?

Comment 8

[Alice Wyman]

(In reply to Graham Perrin from comment #7)

FreeBSD users get the Windows content

Also content for the wrong version of Firefox. Customised for 64 when browsed with 65. Should I raise a separate bug?

This might be why you are seeing content for Firefox 64:
Firefox 64 is still the default version for SUMO articles viewed in other browsers, even though Firefox 65 is the latest version. I confirmed this by viewing https://support.mozilla.org/en-US/kb/extension-recommendations in Google Chrome. Screenshot: https://support.mozilla.org/en-US/gallery/image/33400

Roland or another admin will need to change the default Firefox version to Firefox 65. Related discussion:
https://support.mozilla.org/en-US/forums/knowledge-base-articles/712759#post-75491 [Attn: Admin] Version picker updates needed

Comment 9

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

thanks, i set the default to 65

Comment 10

[[:philipp]]

https://github.com/mozilla/kitsune/pull/3477

Comment 11

[Tasos Katsoulas [:tasos]]

The fix for this bug is live in production. FreeBSD users should now get Linux content.