Closed Bug 1531977 Opened 5 years ago Closed 5 years ago

Audio playback not working as expected on Amazon prime video, Video playback is fine

Categories

(Core :: Audio/Video: Playback, defect)

Product:
Core
Component:
Audio/Video: Playback
Version:
67 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1531500
Tracking Flags:
Tracking Status
firefox67 --- affected

People

(Reporter: ritu, Unassigned)

Details

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

STR:

  1. In my Nightly session, opened a new tab, open amazon.com
  2. Click on "continue watching" on landing page.

ER: A/V playback works as expected. Was watching Mrs. Maisel, season1 ep1

AR: Video playback is fine, audio playback is messed up, audio sounds stretched out and is garbled.

Tried it on Chrome Version 72.0.3626.119 (Official Build) (64-bit) and the same video plays back fine, both Audio and Video that is.

I checked about:config and privacy.resistFingerprinting is set to false.

more about:config info

Application Basics

Name: Firefox
Version: 67.0a1
Build ID: 20190228113108
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 1/1 Enabled by default
Web Content Processes: 6/8
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports

All Crash Reports Nightly Features

Name: Firefox Monitor
Version: 3.0
ID: fxmonitor@mozilla.org

Name: Firefox Screenshots
Version: 37.1.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Web Compat
Version: 4.0.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org

Extensions

Security Software

Type: Windows Defender Antivirus

Type: Windows Defender Antivirus

Type: Windows Firewall

Graphics

Features
Compositing: Basic
asyncPanZoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000120c4) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000120c4) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
DirectWrite: true (10.0.17763.168)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 5500
Vendor ID: 0x8086
Device ID: 0x1616
Driver Version: 20.19.15.4531
Driver Date: 9-29-2016
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 222717aa
RAM: Unknown

Diagnostics
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 4984
GPUProcess: Terminate GPU Process
Device Reset: Trigger Device Reset
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
available by user: Force enabled by pref
unavailable by runtime: ANGLE is disabled
WEBRENDER_QUALIFIED:
blocked by env: Has battery

Media

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
Headphones (XELA HD80 Stereo): BTHENUM{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&1e42b96c&0&ADCDEEAB43BB_C00000000
Headset (XELA HD80 Hands-Free): BTHHFENUM\BthHFPAudio\8&293e2524&0&97
DELL U2410 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101&REV_1000\4&e7a03c6&0&0001
Speakers (Lenovo USB Audio): USB\VID_17E9&PID_4302&MI_02\8&f58ba73&0&0002
Headphones (XELA HD80 Stereo): BTHENUM{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&1e42b96c&0&ADCDEEAB43BB_C00000000
Crestron (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101&REV_1000\4&e7a03c6&0&0001
Speakers (Lenovo USB Audio): USB\VID_17E9&PID_4302&MI_02\8&f58ba73&0&0002
Speaker/HP (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0292&SUBSYS_17AA2227&REV_1000\4&dc35b14&0&0001
Speakers (Plantronics .Audio 648 USB): USB\VID_047F&PID_C013&MI_00\6&13a66d79&0&0000
Speakers (2- Plantronics .Audio 648 USB): USB\VID_047F&PID_C013&MI_00\6&26601e1e&0&0000
Input Devices
Name: Group
Microphone (Plantronics .Audio 648 USB): USB\VID_047F&PID_C013&MI_00\6&13a66d79&0&0000
Headset (XELA HD80 Hands-Free): BTHHFENUM\BthHFPAudio\8&293e2524&0&97
Microphone (2- Plantronics .Audio 648 USB): USB\VID_047F&PID_C013&MI_00\6&26601e1e&0&0000
Microphone Array (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0292&SUBSYS_17AA2227&REV_1000\4&dc35b14&0&0001
Microphone (Lenovo USB Audio): USB\VID_17E9&PID_4302&MI_02\8&f58ba73&0&0002
Microphone (2- Plantronics .Audio 648 USB): USB\VID_047F&PID_C013&MI_00\6&26601e1e&0&0000
Microphone (Plantronics .Audio 648 USB): USB\VID_047F&PID_C013&MI_00\6&13a66d79&0&0000
Microphone (Lenovo USB Audio): USB\VID_17E9&PID_4302&MI_02\8&f58ba73&0&0002

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.sessionstore.upgradeBackup.latestBuildID: 20190228113108
browser.startup.homepage_override.buildID: 20190228113108
browser.startup.homepage_override.mstone: 67.0a1
browser.urlbar.placeholderName: Google
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.forms.autocomplete.formautofill: true
dom.push.userAgentID: cf6b481eebfb4fcd92cc25b625705bd7
extensions.formautofill.creditCards.used: 3
extensions.formautofill.firstTimeUse: false
extensions.lastAppVersion: 67.0a1
gfx.webrender.enabled: true
idle.lastDailyNotification: 1551460826
layers.acceleration.disabled: true
layers.mlgpu.sanity-test-failed: false
media.benchmark.vp9.fps: 123
media.benchmark.vp9.versioncheck: 5
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1539720125
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20190228113108
media.gmp-manager.lastCheck: 1551390878
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1544838409
media.gmp-widevinecdm.version: 4.10.1146.0
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1551279801
places.history.expiration.transient_current_max_pages: 137249
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.donottrackheader.enabled: true
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
privacy.trackingprotection.enabled: true
security.remote_settings.intermediates.checked: 1551460918
security.sandbox.content.tempDirSuffix: {4ca3bf9f-23bf-4ccf-ad5e-69b12fbbb09d}
security.sandbox.plugin.tempDirSuffix: {ed0554ec-c860-47f6-8145-65e16b3418e5}
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1550540098
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions

NSPR
Expected minimum version: 4.21 Beta
Version in use: 4.21 Beta

NSS
Expected minimum version: 3.43 Beta
Version in use: 3.43 Beta

NSSSMIME
Expected minimum version: 3.43 Beta
Version in use: 3.43 Beta

NSSSSL
Expected minimum version: 3.43 Beta
Version in use: 3.43 Beta

NSSUTIL
Expected minimum version: 3.43 Beta
Version in use: 3.43 Beta

Sandbox

Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5

Internationalization & Localization

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → DUPLICATE
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