Closed Bug 1545542 Opened 6 years ago Closed 6 years ago

Your message has been sent and saved, but there was an error while running message filters on it

Tracking

(Not tracked)

Status:

RESOLVED INCOMPLETE

People

(Reporter: mbw, Unassigned)

Details

Matt Weatherford

Reporter

Description

•

6 years ago

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36

Steps to reproduce:

send outbound email, or reply to message

Expected results:

no error when sending mail

Comment hidden (obsolete)

Application Basics

Name: Thunderbird
Version: 67.0b1
Build ID: 20190401164849

Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:67.0) Gecko/20100101 Thunderbird/67.0
OS: Windows_NT 6.3

Launcher Process: Disabled forcibly
Multiprocess Windows: 0/0
          Disabled
Web Content Processes:
Enterprise Policies:
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false

Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

account4:
  INCOMING: account4, , (imap) mail.pobox.com:993, SSL, passwordCleartext
  OUTGOING: , smtp.uw.edu:587, alwaysSTARTTLS, passwordCleartext, true

account10:
  INCOMING: account10, , (imap) imap.gmail.com:993, SSL, OAuth2
  OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account13:
  INCOMING: account13, , (imap) imap.gmail.com:993, SSL, OAuth2
  OUTGOING: , smtp.uw.edu:587, alwaysSTARTTLS, passwordCleartext, true

account14:
  INCOMING: account14, , (imap) outlook.office365.com:993, SSL, passwordCleartext
  OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true

account15:
  INCOMING: account15, , (im) prpl-irc, plain, 0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

  Name
  Version
  Enabled
  ID

    Lightning
    6.9
    true
    {e2fda1a4-762b-4020-b5ad-a41df1933103}

    gContactSync
    3.1.4
    false
    gContactSync@pirules.net

    LookOut (fix version)
    1.2.24
    false
    lookout@s3_fix_version

    Manually sort folders
    1.2.1
    false
    tbsortfolders@xulforum.org

Security Software

Type: Name

  Antivirus:
  Antispyware:
  Firewall:

Graphics

  Features
  Compositing: Direct3D 11 (Advanced Layers)
  Asynchronous Pan/Zoom: none
  WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b4f6)

EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b4f6)
EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 32
DirectWrite: true (6.3.9600.18696)

  GPU #1
  Active: Yes
  Description: RDPUDD Chained DD
  Vendor ID: 0x1414
  Device ID: 0xfefe
  Driver Version: 6.3.9600.18619
  Driver Date: 01-01-1970
  Drivers: RDPUDD
  Subsys ID: 00000000
  RAM: Unknown

GPU #2

  Diagnostics
  AzureCanvasBackend: skia
  AzureContentBackend: skia
  AzureFallbackCanvasBackend: cairo
  ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50

  Decision Log
  DIRECT2D: disabled by default: Disabled by default
  GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
  WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: GPU Process is disabled
  WEBRENDER_QUALIFIED: blocked by env: No qualified hardware

Crash Guard Disabled Features

Workarounds

Failure Log

Media

  Audio Backend: unknown
  Max Channels: 0
  Preferred Sample Rate: 44100

  Output Devices

    Name
    Group
    Vendor
    State
    Preferred
    Format
    Channels
    Rate
    Latency

  Input Devices

    Name
    Group
    Vendor
    State
    Preferred
    Format
    Channels
    Rate
    Latency

Important Modified Preferences

accessibility.lastLoadDate: 1537496760
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 67.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Bookman Old Style
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
general.autoScroll: false
gfx.crash-guard.d3d11layers.appVersion: 67.0
gfx.crash-guard.d3d11layers.deviceID: 0xfefe
gfx.crash-guard.d3d11layers.driverVersion: 6.3.9600.18619
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 67.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0xfefe
gfx.crash-guard.wmfvpxvideo.driverVersion: 6.3.9600.18619
idle.lastDailyNotification: 1555538426
layers.acceleration.disabled: false
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.cookieBehavior: 1
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1555365614
places.history.expiration.transient_current_max_pages: 94524
plugin.importedState: true
print.print_printer: HP_HP_LaserJet_P3005

Script/default.supports_printincolor_change: true
print.tmp.printerfeatures.PostScript/default.supports_resolution_change: false
print.tmp.printerfeatures.PostScript/default.supports_spoolercommand_change: true
privacy.donottrackheader.enabled: true
security.remote_settings.intermediates.checked: 1555382918
security.sandbox.content.tempDirSuffix: {aca30728-5ee7-456f-8528-3dcfdcc3f883}
security.sandbox.plugin.tempDirSuffix: {0d92d8c8-d197-4c14-bfd5-1f464e463f4b}
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1554393555
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions

  Expected minimum version
  Version in use

  NSPR
  4.21
  4.21

  NSS
  3.43
  3.43

  NSSSMIME
  3.43
  3.43

  NSSSSL
  3.43
  3.43

  NSSUTIL
  3.43
  3.43

Sandbox

Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1

Internationalization & Localization

  Application Settings
  Requested Locales: ["en-US"]
  Available Locales: ["en-US"]
  App Locales: ["en-US"]
  Regional Preferences: ["en-US"]
  Default Locale: "en-US"

  Operating System
  System Locales: ["en-US"]
  Regional Preferences: ["en-US"]

Benjamin Flanagin

Comment 2

•

6 years ago

I can't seem to replicate your issue on the latest daily build. Since the title includes "running message filters on it" have you added any filters to your sent folder? Or any filters at all for that matter.

Flags: needinfo?(mbw)

Jorg K (CEST = GMT+2)

Comment 3

•

6 years ago

Reporter, please don't post unrelated information into comments. If we need it, we will ask for it and you can attach it as a file.

I suggest to turn on filter logging and submit the filter log. Aceman has recently worked on filters, so I'll CC him here.

Wayne Mery (:wsmwk)

Comment 4

•

6 years ago

Still needing log from reporter

Status: UNCONFIRMED → RESOLVED

Closed: 6 years ago

Flags: needinfo?(mbw)

Resolution: --- → INCOMPLETE

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Bugzilla

Your message has been sent and saved, but there was an error while running message filters on it

Categories

(Thunderbird :: Untriaged, defect)

Tracking

(Not tracked)

People

(Reporter: mbw, Unassigned)

References

Details

Crash Data

Security

(public)

User Story

Description

Comment 1

Comment 2

Comment 3

Comment 4